招聘Bellman 礼宾员/礼宾领班_合肥富力威斯汀酒店招聘信息-最佳东方

1. Greet all arriving and departing guests with a smile and eye-contact

用微笑和目光接触问候所有抵店和离店的客人

2. Deliver and collect baggage for arriving and departing guests and groups

为抵店和离店的客人/团体收送行李

3. Give guest an introduction to the facilities in the guest room, i.e. air-conditioning control, light switches, Safety box, TV, telephone, wardrobe, etc. when rooming the guest

为所有住店客人介绍客房设施，例如：空调控制，电灯开关，保险箱、电视，电话，衣橱等

4. Deliver messages and handles requests and questions from guests

发送留言并处理客人的要求及问题

5. Check closets and drawers to see if guest have forgotten items when collecting luggage

在收取行李时检查壁橱和抽屉确认客人没有遗留物品

6. Deliver mail, faxes, messages, packages, flowers etc promptly to guest rooms

迅速地把邮件、传真、留言、包裹、鲜花等送到客房

7. Log all deliveries to guest rooms

登记所有递交给客人的物品

8. Deliver any in-house items or papers to various departments in the hotel

为饭店各个部门传递用品和文件

9. Deliver newspapers to guest rooms

送报纸到客房

10. Run errands for guests when requested

当需要时完成客人的吩咐

11. Page guests in public area with the aid of a paging board when requested

当需要时在公共区域用告示板寻找客人

12. Give careful attention and assistance to disabled guests

给予残疾客人以特别的关注与帮助

13. Be neatly groomed at all times

随时保持整洁的外表

14. Accept baggage that guest may wish to keep in storage, issues claim ticket and record in the Record Book accordingly

接受客人要寄存的行李，交给客人行李寄存卡，并相应地在记录本上登记

15. Have thorough knowledge of all hotel facilities and hours of operation, to be able to respond to guests’ questions correctly

熟悉饭店所有设施、营业时间，能够正确回答客人的提问

16. Answer the telephone promptly and courteously

迅速地、彬彬有礼地回答客人的电话

17. Maintain operating equipment in good working order

维持营业设备良好的工作状态

18. Keep working areas neat and tidy at all times

随时保持工作区域的干净与整洁

19. Identify VIPs, Bonvoy member, regular and long staying guests and build rapport to offer personalized service and assistance

识别贵宾、万豪旅享家顾客、常规客人和长住客人并提供个性化的服务

20. Cultivate good working relationships with inter-related departments

与有内在联系的部门建立良好关系

21. Undertake assignments as delegated by your superiors

完成你上级委派的任务

22. Deliver high quality service to guests

向客人提供优质服务

23. Ensure guest needs and reasonable requests are met

确保客人需求和合理要求被满足

24. Seek opportunities to continually improve guest service

通过记录客人的评论并以此为实践，不断地寻找机会发展对客服务

25. Promote the hotel and the Westin products and services

促销饭店与威斯汀的产品与服务

26. Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests

维持对产品和服务的高度了解以便于向客人解释和销售服务和设施

27. Assist in keeping the lobby area clean at all times

协助保持大堂区域任何时间的高度整洁

28. Raise and lower the flags daily on time

负责每日国旗、店旗的按时升降

29. Abide by Star Service Standard and Westin Brand Standards

在工作中明星服务标准和威斯汀服务标准

30. Abide by the Hotel’s Policies and Procedures, the Westin Code of Business Conduct and the hotel’s Associate Handbook.

遵守饭店的工作政策及程序，遵守威斯汀的商业行为规范以及员工手册中的条款。

31. Carry out other tasks as directed by your supervisors

完成你上级交待的其它任务

32. Follow all company policies and procedures.

遵循万豪集团及酒店的所有政策和程序。

合肥富力威斯汀酒店是由广州富力地产股份有限公司投资、由全球第一大酒店集团——万豪国际酒店集团管理的白金五星级品牌酒店。我们将通过威斯汀卓尔不凡的特色服务及产品，把威斯汀品牌所提倡的“在旅途中保持健康生活方式”的概念传递给客人。这种概念将会帮助所有威斯汀的客人在旅途中迅速恢复体力并时刻保持充沛的活力。此外，酒店员工也将提供更加灵动个性的服务，随时为每个客人创造难忘的瞬间，让他们感觉非凡，时刻达到身心的最佳状态。酒店希望客人在离店时比入住时更加精神焕发。合肥富力威斯汀酒店位于芜湖路与马鞍山路交汇处，地处合肥繁华市中心。酒店拥有313间时尚而豪华的客房，其中包括22间套房及一间面积达到336平方米的总统套房。酒店将近3000平米多功能的会议和宴会空间，适合举办各类商务活动，满足您全方位的会务需求。您亦可在威斯汀健身中心放松身心重塑活力。同时，酒店拥有3个不同主题的餐厅所呈现的无以伦比的国际美食，将满足众多美食家挑剔的需求。我们为您提供的不只是一份工作，而是您的职业发展！This is how it should feel…恰似这般感受Westin Hefei Baohe is invested and constructed by Guangzhou Fuli Group , Through its unique Westin signature programs and products, The Westin Hefei Baohe introduces a new concept of preserving “wellness in travel” to our guests and will help our guests to maintain mental and physical wellness during their travel. In addition, hotel’s staffs are all inspired to provide instinctive services to create individual moments that make guests feel alive and at their best. We want guests to leave every Westin experience feeling better than when they arrived.Ideally located on the corner of Wuhu road and Ma’anshan road, The Westin Hefei Baohe is just a step away from Hefei city centre and offers 313 stylishly appointed guest rooms, including 22 suites and a 336 sqm Presidential Suite. The hotel also offers almost 3,000 square meters of meeting space which can accommodate your particular requirement, whatever the function or occasion. You can also restore your body, mind and spirit in our Westin WORKOUT?.The hotel features 3 restaurants, offering the most delectable choice of authentic regional and international fare to satisfy the taste buds of every gourmand.We offer you not a job, but a CAREER! 人力资源部面试时间：每周一至周五：09:00-16:00面试地点：酒店负二层人力资源部办公室温馨提示：来访请携带个人身份证原件及1寸彩照, 经员工通道登记后亲临人力资源部办公室进行面试。