运营总监 Director of Operations
2万-3万
投递简历
发布于 04-28
运营总监 Director of Operations
2万-3万
郑州 | 经验不限 | 学历不限 | 招1人
投递简历
收藏
微信
这个职位不错扫给好友看看
举报
职位福利
职位描述

Position Summary职位概述
Oversees and directs all aspects of the hotel operational departments which include:Front Desk Service,Food&Beverage/Kitchen,Housekeeping,Engineering,Security,Fitness Centre and other relevant operating departments.Ensures these departments are well run by focusing on the following aspects:Maximization of revenues and profits,minimization of operating costs,implementation and follow up of service standards/team member training.Ensures highest levels of customer satisfaction.
负责监督导和指导酒店的运营部门包括前厅,餐饮/厨房,客房,工程,安保,健身中心及其他相关的经营部门。确保这些部门在以下几个方面的正常运营:收入和利润的最大化,运营成本最小化,实施和监督服务标准/团队成员的培训。确保顾客满意度维持在最高水平。
1.To support the overall strategic management of the hotel by establishing effective working relationships with senior colleagues:in particular,the GM,CD,DOF&HRD.
通过和管理层建立良好的工作关系来支持酒店的管理战略,尤其是和总经理,商务发展总监,财务总监和人力资源总监。
2.Fully contribute to the design of the hotel’s business strategy.
全力关注酒店的经营战略。
3.Actively participate in the key management issues in the property(Capital projects,refurbishment,training,customer service).
积极参与酒店内的管理核心项目。(固定资产,装修改造,培训和对客服务)。
3.Actively support the CD in the generation of revenue by ensuring the highest possible level of collaboration in Conference&Banqueting organization to maximize yield and profit.
确保宴会部门的利润以此来辅助商务发展部最大可能的创收。
4.Conduct routine inspections of all areas of the hotel.
对酒店的所有区域例行检查。
5.To achieve the planned operational profit margins in both Food&Beverage and Rooms
在餐饮和前厅部完成计划的利润。
6.Ensure that costs are controlled in a detailed and structured manner.Analyze costs on a monthly basis and prepare action plans(Cost per occupied room,food cost;beverage costs;payroll including overtime;other expenses;other outsource labor or services).
具有细节的成本控制方法。每月分析成本并制定行动计划(每间占有房的成本,食品成本,酒水成本,工资包含加班,其他花费,小时工和外包服务)。
7.Ensure that all labour costs are flexed according to levels of demand/activity/season and that opportunities for a better balance between quality and cost through clustering or outsourcing or both are explored fully.
确保所有的劳动力是根据需求/活动/季节来合理安排的。捕捉集团合作或外包的机会来平衡质量和成本。
8.To jointly develop and maintain the closest possible understanding of revenue(in rate,volume or Banqueting)from the CD to ensure the greatest level of alignment between revenue and cost.
共同开发维护和关注来自商务发展的收入(房价,数量或宴会),以确保收入与成本之间的最高水平。
9.Set objectives for each direct report.
为直接管理范围内的部门设立目标。
10.To ensure the highest standards of quality in all aspects of the hotel operation,guaranteeing that brand values and standards are never compromised.
确保酒店运营维持在最高的质量标准,不违背品牌价值和标准。
11.Ensure highest possible levels of customer service across the operation.
尽可能的提供高标准的服务。
12.Actively follow up on SEP&QA reports instituting corrective actions in a fast and effective manner.

积极跟进SEP和QA、有效率的采取整改措施。
13.Actively investigate what further reforms to the operation may be necessary to raise standards.
积极地讨论如何进一步的改革以及重新制定标准的可能。
14.To ensure that the Engineering team works within all legal and organizational standards and that technical efficiency is maintained at an optimum level.
确保工程部的各项工作均符合法律要求,技术标准和效率保持最佳水平。
15.Challenge existing levels of POMEC expenditure with the Chief Engineer ensuring that energy,payroll and other costs are at the lowest possible level consistent with safety and quality standards.
与总工程师确保POMEC的开支,其中包含能源,薪金和其他花费在遵循安全质量标准的前提下保持最低的花费。
16.To ensure that all IT supplies are ordered and delivered against clearly defined specifications and within or better than agreed budget limits.
确保所有的IT项目供应有序并明确界定的规格,并控制在预算范围内或有所结余。
17.Ensure the IT SOX compliance.
确保遵循IT SOX的审核标准。
18.Ensure all IT operations are in line with the P&P.
确保IT相关的运营遵循各项规章制度。
19.Prepare yearly budgets in conjunction with GM/CD/DOF/HRD for revenue;FF&E;manning;capital expenditure;costs and expenses.
与GM/CD/DOF/HRD共同制定年度预算–收入,固定资产,人员,大额项目,成本和花费。
20.Carries out any other reasonable duties and responsibilities as assigned.
完成任何其他合理的职责和被指派的职责。

其他要求
国际联号工作经历:优先
语言能力:英语-精通 中国普通话-精通
计算机能力:熟练
比比竞争力
目前共有 位求职者投递了该职位,你的简历匹配度为 你的综合竞争力排名为第
用「最佳东方」APP扫一扫查看你的竞争力分析
公司地址
河南省郑州市金水区金水路288号
导航
职位联系人
人力资源部
对这个职位感兴趣? 最佳东方APP扫一扫 直接和HR聊一聊吧~
--
简历处理率
该企业7天内简历处理的比例
--
简历处理用时
该企业7天内简历处理的效率
--
消息回复用时
该企业7天内消息回复的效率
  • 酒店业--国际高端酒店/5星级
    行业
  • 500-999人
    规模
  • 中外合营(合资.合作)
    企业性质
The Hilton Zhengzhou, the first Hilton Hotel in Henan province, is located at Zhengzhou’s main avenue, right between the old and the new Central Business District and part of the City’s well known Manhattan Commercial Complex. 郑州希尔顿酒店是河南省内第一家希尔顿品牌酒店,位于郑州主干交通要道,处于郑州火车站和郑州高铁站中央,城市中央商务区,是卓著声誉的郑州曼哈顿商业综合体的一部分。The hotel enjoys a prime location in the city being only 30 minutes by car away from the Zhengzhou International Airport. Numerous major companies, government offices and the financial district are close by. The close by subway and bus station makes it very convenient to get around town and provides an easy access to the new train station where you can take a high speed train to main cities such as Beijing, Xian, Wuhan, Changsha, Guangzhou and Shenzhen.酒店享有优越的地理位置,驱车30分钟到达郑州国际机场,毗邻大型商业公司及政府机关,信步可达地铁站,轻松通往城市各方向及高铁站,乘坐高铁快速抵到北京、西安、武汉、长沙、广州和深圳。The Hilton Zhengzhou provides 448 spacious guest rooms, 3 tempting onsite dining outlets, 2 business and leisure lounge and bar, over 2,000 sqm of meeting spaces, luxury treatment in the onsite spa and fantastic business and leisure facilities including an excellent health club and a thermal Swimming pool with Jacuzzi.郑州希尔顿酒店拥有448间优雅奢华客房,3个诱人的餐饮场所, 2个商务休闲酒吧,超过2000平米的宴会及会议服务空间,豪华舒适的水疗中心、按摩池以及先进齐全的商务和休闲设施。The Hilton Zhengzhou is owned by Henan Shenglong Real Estate Limited Co., who is also building to open 2 Doubletree by Hilton hotels in Henan province, one in Zhengzhou and another one in Luoyang.郑州希尔顿酒店由河南升龙置业有限公司投资兴建,同时业主公司正在郑州和洛阳投资兴建另外2家希尔顿逸林酒店。Come and join the Hilton Zhengzhou, stay and learn about the corporate citizenship, experience the sophisticated way of service, the stylish environment, create grand career opportunities and bright future with a company which is one of the fastest expanding Hotel companies in China.欢迎加入郑州希尔顿酒店,成为我们的“企业公民”,分享我们的待客哲学,感受我们极富格调的工作环境,和发展最快的酒店管理集团一起成长,开创广阔的就业空间和美好的未来!Hotel official recruitment website 酒店官方招聘网站:http://jobs.hilton.comhttp:/jobs.veryeast.cn/1315702Hilton Zhengzhou does not charge any fee for recruitment activity, pleaseapply access official websites. 郑州希尔顿酒店招聘不收取任何费用,请通过官网网站投递简历!Information released by nonofficial website are illegal, please DO paymore attention!  非官方招聘渠道发布的招聘信息属于侵权行为,请细心辨别!                                                                                                 郑州希尔顿酒店官方微信           郑州希尔顿酒店官方招聘微信
河南省郑州市金水区金水路288号
导航
联系我们
  • 服务热线:400-826-0101 (9:00-18:00)
  • 杭州总部:0571-88866108 (9:00-18:00)
  • 服务邮箱:service@veryeast.com
  • 联系我们

扫码下载最佳东方APP

扫码关注最佳东方微信号

未经veryeast.cn同意,不得转载本网站之所有招聘信息及作品 | 最佳东方版权所有©2003-
请输入下方图形验证码
请输入图形验证码
确定