• 五险一金
• 节日礼物
• 技能培训
• 带薪年假
• 岗位晋升
• 管理规范
• 包吃包住
• 上五休二
• 人性化管理
• 员工生日礼物

¨ Well versed on all Brand Standard requirements for At Your Service, Business Center and related areas.
        熟悉为您服务中心，商务中心及相关区域的所有品牌标准要求。
 
¨ Responsible and supervise At Your Service associate and Business Center associate.
        负责并督导为您服务中心员工，以及商务中心员工。
 
¨ Be a good team model, lead At Your Service associate and Business Center associate focus on detail, anticipate and fulfill guest need, over satisfied guest, create memorable experience for guest.
        作为部门好典范，带领为您服务中心员工及商务中心员工关注细节，预见并满足客人需求, 为客人
        创造难忘体验。
 
¨ Be a good team model, lead At Your Service associate and Business Center associate make a strong relationship with guest, lead At Your Service associate well know hotel and local information, offer ‘One Stop’ service for guest, make sure all the services are following BSA standard.
        作为部门好典范，带领为您服务中心员工及商务中心员工与客人建立好的关系，带领宾客服务中
        心员工熟悉酒店及本地信息，为客人提供“一站式”服务，确保所有的服务都符合品牌标准。
 
¨ Build strong relationship with At Your Service associate and Business Center associate.
        与为您服务中心及商务中心员工建立良好的关系。
 
¨ Assist At Your Service Manager to ensure a correct and smoothly operating department, create a smooth work environment, ensure effective communication with other section in Front Office is in place.
        协助为您服务中心经理的工作，确保工作能够正确顺利，并确保与前厅部其他分部门能够有效地
        交流，沟通。
 
 
Specific Duties 具体职责
 
¨ Responsible for all At Your Service and Business Center associates’ training.
负责为您服务中心及商务中心员工的培训。
 
¨ Assist At Your Service Manager schedule the duty roster according to business needs. Monitors attendance records, sick leaves, overtime, and vacation leaves.
协助为您服务中心经理根据需要安排班次。管理考勤记录，病假，加班以及休假事宜。
 
 
¨ Manage all equipment and item inventory in At Your Service and Business Center, be familiar with the system and function.
监管为您服务中心和商务中心所有设备和物品库存，熟悉系统及设备功能。
 
¨ Respond to incoming call within 3 rings, using correct telephone etiquette.
电话铃响3声之内回复，使用正确的电话礼仪。
 
¨ Receive and transfer guests’ call to respective extension and room, offer to take any message if required.
接听及转接电话到相应的分机和房间，并在需要时代客留言。
 
¨ Ensure all morning calls request are recorded properly and programmed accurately.
确保叫醒服务都被记录并完成。
 
¨ Assist and provide local and hotel information for all callers, including hotel promotion.
协助并为所有致电者提供本地及酒店信息，包括酒店的促销活动。
 
¨ Monitor Call Accounting system to ensure that all phone call charge are posted.
监督电话计费系统是否正常运作，确保没有遗漏电话费。
 
¨ Ensure all associates are clear in emergency and evacuation procedures.
确保所有员工都清楚紧急及逃生疏散程序。
 
¨ Ensure information on white board is up to date with operation issues.
确保在白板上的信息都是与运作相关并是最更新的。
 
¨ Monitor video system.
监督影视系统。
 
¨ Ensure contingency reports are filed during midnight shift.
确保夜班同事将备份报告归档。
 
¨ Updated telephone extension list at the end of each month.
在每个月的月尾更新电话分机表。
 
¨ Know all F&B services，e.g.  food preparation process, type of food, different kind of beverages, wines and F&B terminology.
了解所有餐饮服务知识，如食物准备过程，种类，不同的酒水饮料及餐饮专业术语。
 
¨ Know Micros function and be well verse for take order service.
了解Micros点餐系统功能，能熟练提供点餐服务。
 
¨ Assist guests with new reservation upon reservation department leave the office.
在预订部下班时，为客人做预定。
 
¨ Ensuring all guests’ complaint and feedback are recorded in the Guest Ware.
确保所有客人的投诉及反馈都被记录于Guest Ware系统中。
 
¨ Have a thorough knowledge of hotel fire control procedure, alarm procedure, safety regulation, and clear the relevant person in charge, ensure that all associates are properly trained to these procedures.
全面了解酒店的消防程序，报警程序，安全守则，并清楚其相关负责人，保证所有同事都参加此类培训。
 
¨ Manage and monitor all equipment of operation, software, hardware and ensure all units are working and installed properly.
管理并监督运作设备、软件、硬件及确保正常工作和恰当安装。
 
¨ Monitor the performance of PABX/Voice Mail/Call Accounting software and maintain logbook of equipment performance report.
监督交换机/语音信箱/电话计费软件正常工作并坚持在交班本上记录设备运作报告。
 
¨ Investigate and report software problems to At Your Service Manager and respective vendors, solving the problem with hotel’s System Manager.
发现并向为您服务中心经理以及相应供应商报告软件问题，协同酒店系统经理解决问题。
 
¨ Ensure that all associates are adhering to all hotel policies, standards, procedures and regulations.
确保所有员工都遵守酒店的政策、标准、流程和管理准则。
 
¨ Responsible for the smooth, efficient and professional operation of At Your Service and Business Center.
确保为您服务中心及商务中心的工作能够顺利、高效、专业地运作。
 
¨ Assist At Your Service Manager prepare monthly At Your Service and Business Center reports which requested by FOM.
协助为您服务中心经理准备前厅部经理要求的为您服务中心及商务中心月度报表。
 
¨ Build up a good relationship with all departments for smoothly operating of At Your Service and Business Center.
为顺利完成为您服务中心及商务中心的工作，需与各部门保持良好的工作关系。
 
¨ Make a good working environment for all At Your Service and Business Centre associates.
为您服务中心和商务中心创造一个良好的工作环境。
 
¨ Collect all guest feedback and pass the information to At Your Service Manager to improve our service standard.
收集所有的客户反馈信息，并将这些信息交给为您服务中心经理以提高我们的服务水平。
 
¨ Oversees At Your Service operations in the absence of At Your Service Manager.
当为您服务中心经理不在时，须承担监督所有为您服务中心工作的责任。
 
¨ Timely finish the tasks which are assigned by At Your Service Manager.
及时完成为您服务中心经理委派的任务。
 
¨ Monitor At Your Service associates’ services, all the associates should follow up guest’s request in time, and anything unusual must inform At Your Service/Guest Service Manager immediately.
监督为您服务中心员工的服务，所有的员工必须及时跟进客人的要求，有任何的异常必须及时的通知为您服务中心经理/宾客服务经理。
 
¨ Any other duties as may be assigned from time to time.
承担其他实时被委派的职责。

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