招聘FDS 前台主管_揽云谷招聘信息-最佳东方

BASIC FUNCTION

基本职能

Responsible for planning, organizing, leading, supervising, co-coordinating, auditing and participating in the activities of Front Desk personnel.

负责计划，组织，领导，主管，协调，审核和参加前台员工的日常工作。

DUTIES AND RESPONSIBILITIES

责任和义务

1.Supervises, co-ordinates and participates in the activities of the Front Desk staff such as:

主管，协调并参与前台员工的日常工作，如：

(a)rooming guests为客人分房

(b)controlling and handling guestroom keys, messages, mail控制和处理客人房间的钥匙，信息和信件

(c)giving out information提供信息

(d)keeping and up-to-date minute inventory of rooms for room sale及时更新房间情况以便销售房间

(e)maintaining relevant records for statistical report保留相关记录以备统计报告

(f)maintaining accurate file of guest history/registration cards保留准确的客人历史/登记卡的档案

(g)accuracy of room rack and the alphabetical rack提供准确的客房入住率

2.Ensures that the activities of all Front Desk staff are performed on the basis of established procedures and standards.

确保所有前台员工的日常工作根据拟定的程序和标准进行。

3.Ensures correctness of information in guest folio, i.e. bills, room rates etc; initials them.

保证客人编码，电子账单，房价等信息的准确性。

4.Ensures that guest needs, inquiries, complaints are properly handled and accommodated.

确保客人的需求，询问，投诉适当处理和调解。

5.Checks list of arrivals for the day, takes note of VIPs and other special instructions and requests and implements them.

监察每天的到达客人名单，记录下贵宾客人和其他特别指示或要求并根据要求完成

6.Co-ordinates closely with Housekeeping in keeping-up with the status of the guest rooms; maintains proper functioning of room status systems.

与客房部密切合作留意客人的房态，适当操作房态系统。

7.Reconciles room status report of Housekeeping with that of Front Office, advises Guest Service Manager of any discrepancy.

将客房部的房态报告与前厅部的比较，一旦有任何差异通知宾客关系经理。

8.Advises Housekeeping, Room Service, Telephone and other affected departments through proper form or by telephone of all check-ins and checks-outs, cash basis and advance payment registrations, rate and so on.

以适当方式或通过电话通知客房部，客房服务部，电话和其他有关部门所有客人登记入住和结账的情况，付现金和预付金登记，房价，等等。

JOB SPECIFICATION

职位条件

1.College graduate

大学专科毕业

2.At least 3years’ experience in a hotel of international standard

至少3年以上在国际标准酒店工作经验

3.Must be familiar with Front Office operations

必须熟悉前厅部的操作

4.Personable and charming

气质良好

5. Female, at least 160 cm in height

女性身高不低于160cm

Male, at least 173 cm in height

男性身高不低于173cm

6.Verbal and written facility

口头表达和书面表达能力良好

7.Able to relate with different types of personalities

能与不同个性的人交流

8.Should be well versed in local city history, places of interest, shopping areas, theatres, etc. for better guest service

精通当地城市历史，名胜古迹，购物区，剧院，等等，以便提供给客人更好的服务

揽云谷位于太湖之滨宜兴，宜居之城，因紫玉而兴；酒店坐落于阳羡生态旅游度假区，背倚白马山，面朝阳羡湖，山明水秀。坐拥1200亩峡谷山林，四季苍翠，半山腰的优越位置视野开阔，可远眺度假区秀丽风光。酒店建筑设计依托得天独厚的地理优势，与山景巧妙融合，室内设计更是融合了紫砂、太湖石、竹等宜兴文化元素，最终呈现出独特的生态度假气质。业界知名设计团队以精致野奢风格为基调，精心打造深坑SPA养心谷、全山景云廊西餐厅、隐世年华列车客房、悬崖无边泳池等，为宾客提供悠闲逸趣的度假体验。 The Cloud Valley is located in Yixing which is an exquisite city by the Taihu Lake, famous for its boccaro and limestone caves. Hotel is building on the mountainside of Baima hill in Yangxian Ecotourism Zone. It covers an area of 1200 acres valley woods. Hotel architectural design combined with the advantages of the terrain and valley scenery, interior design is inspired by local cultural elements like boccaro , Taihu stone and bamboo, presents a unique resort atmosphere featuring oriental style ultimately.Based on wild luxury style, the design team creates Pit SPA, Cliff Restaurant, Train- Themed Rooms, Infinity Pools, and more to provide guests with a special experience. 揽云谷的定位是为人们提供高端度假生活的一站式场所。打造长三角地区自然风光独特，文化气氛浓郁的生态度假场所，旨在汇集宜兴的深远的人文艺术及旖旎风光，让宾客在此暂别都市节奏，重建与自然的联结。The Cloud Valley not only limit its role to providing a place for people to spend their holidays, but also infiltrates the narrative of nature, civilization and art. Hotel will be the tourist’s destination, provides a unique and unforgettable holiday experience for tourism in near area even whole China. 酒店一期将呈现33间隐奢风格悬崖客房，每间客房均带有独立景观阳台并配有外置浴缸，无论是闲卧于阳台或是休闲泡澡都能欣赏远山与湖泊。17间欧式奢华风格的列车主题客房，像一列驶向世外的豪华列车，载着生活的初心奔赴诗和远方。大小不一的野奢风格独栋及别墅散落在酒店景观绝佳处。3间不同主题与特色的餐厅为宾客呈现经典淮扬风味及法式融合佳肴等多种美食体验。悬于山坡的云廊西餐厅，仿佛一座深入云层的全景玻璃廊桥，令宾客在四季浪漫中享受舌尖美食。另有生态果蔬园、超千平米户外绿地、大型俱乐部等多个家庭活动区域。The phase one of the hotel will present 33 luxury rooms on cliff, modern and elegant private space, walk into a large balcony with a bathtub and breathe fresh forest air. The 17 European retro style train-themed rooms, carry the classical dream to its Great Perhaps.Wild luxury-style villas of different sizes are located in the scenic hillside, 3 restaurants with different themes and present guests with classic Huaiyang flavor and French cuisine.Fruits and vegetables gardens, outdoor lawn, outdoor Infinity pool, clubs and other family activities area are waiting for presence. 揽云谷，至善盛情，源自我们的内心！The Cloud Valley, the best hospitality, from our hearts.