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岗位职责
1. 夜间巡查:定时对酒店各区域进行巡查,确保安全与秩序。
2. 突发情况处理:及时应对和处理夜间发生的各种突发情况,如客人投诉、设备故障等。
3. 员工管理:监督夜间员工的工作表现,提供必要的指导和支持。
4. 协调沟通:与各部门保持联系,协调解决夜间出现的问题。
5. 宾客服务:亲自为有需要的客人提供服务,提升宾客体验。
6. 记录与报告:记录夜间重要事项和问题,及时向上级汇报。Job responsibility
1. Night inspection: Regular inspection of all areas of the hotel to ensure safety and order.
2. Emergency handling: Timely respond to and deal with all kinds of emergencies that occur at night, such as customer complaints, equipment failures, etc.
3. Staff management: Supervise the performance of night staff and provide necessary guidance and support.
4. Coordination and communication: keep in touch with various departments to coordinate and solve problems at night.
5. Guest service: Personally provide services to guests in need to enhance the guest experience.
6. Record and report: record important matters and problems at night, and report to superiors in time.
璞麗酒店是沪上 “都会桃源”概念奢华酒店的先驱者,坐拥斐霓絲、长吧、露天花园和遥水疗。有别传统豪华五星级酒店,强调“雕琢奢华”的璞麗酒店旨在为住客提供个人专属服务,并以其独有的品味展现精致古典和现代风格的完美结合,城市空间与度假概念相互交融,带来不同以往的独特体验,成就一方大隐于市的城市绿洲。Home to PHÉNIX, Long Bar, Garden Terrace and UR Spa, The PuLi Hotel and Spa is Shanghai's first luxury urban resort. Firmly incorporated into the hotel's dedication to delivering handcrafted luxury service, guest experiences mark a departure from the expected generic style of luxury usually associated with conventional collections of foremost hotels. Imbued with contemporary elements and accents of traditional Asian charm, the result is a distinctively unique, new spatial and guest experience in this oasis within the metropolis.