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1. 预订处理:接听预订电话,记录宾客预订信息。
2. 信息核实:核实预订信息的准确性,确保无差错。
3. 房型推荐:根据宾客需求推荐合适的房型和套餐。
4. 沟通协调:与相关部门沟通协调,确保预订的顺利落实。
5. 特殊要求处理:处理宾客的特殊要求和备注事项。
6. 订单管理:及时更新和管理预订订单。
7. 咨询解答:解答宾客关于预订的各种疑问。
8. 数据统计:统计预订数据,提供相关报表。1. Reservation processing: Answer the reservation phone and record the guest reservation information.
2. Information verification: Verify the accuracy of the booking information to ensure that there is no error.
3. Room type recommendation: Recommend the right room type and package according to the needs of guests.
4. Communication and coordination: communicate and coordinate with relevant departments to ensure the smooth implementation of booking.
5. Special request handling: Handle guests' special requests and remarks.
6. Order management: Timely update and management of booking orders.
7. Consultation Answer: Answer all kinds of questions about booking.
8. Data statistics: collect booking data and provide related reports.
璞麗酒店是沪上 “都会桃源”概念奢华酒店的先驱者,坐拥斐霓絲、长吧、露天花园和遥水疗。有别传统豪华五星级酒店,强调“雕琢奢华”的璞麗酒店旨在为住客提供个人专属服务,并以其独有的品味展现精致古典和现代风格的完美结合,城市空间与度假概念相互交融,带来不同以往的独特体验,成就一方大隐于市的城市绿洲。Home to PHÉNIX, Long Bar, Garden Terrace and UR Spa, The PuLi Hotel and Spa is Shanghai's first luxury urban resort. Firmly incorporated into the hotel's dedication to delivering handcrafted luxury service, guest experiences mark a departure from the expected generic style of luxury usually associated with conventional collections of foremost hotels. Imbued with contemporary elements and accents of traditional Asian charm, the result is a distinctively unique, new spatial and guest experience in this oasis within the metropolis.