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Provides services that are above and beyond for customer satisfaction and retention.
提供超越客户满意度和保留率的服务。
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
通过沟通和帮助个人理解客人的需求,提供指导、反馈和个别指导来改善服务。
Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis.
管理日常运营,确保质量、标准和满足客户的期望。
Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
在客人接待方面展现领导力,体现良好的客户服务,为客人关系创造积极的氛围。
Empowers employees to provide excellent customer service.
授权员工提供优质的客户服务。
Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations.
为餐厅树立宾客服务的榜样,树立良好的客户服务榜样,为宾客关系营造积极的氛围。
Handles guest problems and complaints.
处理客人的问题和投诉。
Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.
在用餐期间或离开时与客人进行非正式的会面,以获得关于食品和饮料质量、服务水平和整体满意度的反馈。
Ensures corrective action is taken to continuously improve service results.
确保采取纠正措施,持续改善服务结果。
Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
将客人的满意度作为部门会议的一部分,重点放在持续改进上。
Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return).
管理门店的服务交付,确保从入店到离店的良好服务(例如,领位的问候、接受订单和餐饮的速度、特殊要求的完成、付款的收取和回访的邀请)。
北京丽思卡尔顿酒店THE RITZ-CARLTON, BEIJING 中国古典时尚之都的经典奢华之作TIMELESS ELEGANCE IN CHINA’S VIBRANT CAPITAL 北京丽思卡尔顿酒店于2007年12月12日开业。酒店坐落于京城核心商务区,紧邻大型购物中心SKP,为商务及休闲旅行者和城中名流雅士打造一片喧嚣闹市中的宁静绿洲。酒店整体内部设计当代经典,将英伦庄园风格与现代感十足的美学设计、先进技术与豪华舒适融为一体。 The Ritz-Carlton, Beijing opened on December 12, 2007. Since its opening, the hotel has quickly enlivened Beijing’s new business hub, known as China Central Place. Centrally situated in one of Beijing’s most fashionable areas and adjacent to SKP, The Ritz-Carlton, Beijing is a sanctuary in the city’s busy Central Business District. It brings a new level of elegance and design aesthetic to China’s capital city. The interiors reflect those of an English Country Manor in the heyday of Chippendale and the height of etiquette. The result is a classic Ritz-Carlton hotel in design and an unexpected and unrivaled hotel in the Beijing market. 关于北京丽思卡尔顿酒店北京丽思卡尔顿酒店位于CBD北京华贸中心,距北京首都国际机场45分钟车程,名胜古迹和文化地标皆近在咫尺。秉承经典丽思卡尔顿风格,酒店共拥有305间豪华客房,5家餐厅及酒吧,包括巴罗洛意大利餐厅,玉中餐厅,香溢全天候餐厅,丽思卡尔顿酒吧及大堂酒廊。其他设施包括丽思卡尔顿水疗中心,健身中心,室内游泳池,1100平方米的会议空间,648平方米大宴会厅和酒店式独立婚礼堂。更多信息请登陆:www.ritzcarlton.com/Beijing/About The Ritz-Carlton, BeijingThe Ritz-Carlton, Beijing is centrally situated in one of Beijing’s most thriving business areas – China Central Place. Within the heart of the city’s central business district, the hotel is 30 minutes away from the Beijing International Airport and offers easy access to the city’s historical and cultural landmarks. In a classic Ritz-Carlton style, timeless and elegant, the hotel, designed by HBA design consultants, features 305 well-appointed guest rooms, five exquisite award-winning restaurants and bar including Barolo, serving authentic Italian cuisine; Yu, serving fine Cantonese cuisine; Aroma, serving world cuisine throughout the day; The Ritz-Carlton Bar; and The Lounge. Other exclusive facilities include The Ritz-Carlton Spa, fitness center, indoor pool with balcony, 1,100-square-meter meeting and conference space, 648-square-meter Ballroom and wedding chapel inside the hotel in Beijing.For more information, or reservations, please visit: www.ritzcarlton.com 关于丽思卡尔顿酒店集团丽思卡尔顿酒店集团隶属于万豪国际集团,其总部位于美国马里兰州切维切斯,目前在全球30余个国家和地区运营超过95家酒店,并在世界各地开发兴建超出45个酒店及住宅项目。丽思卡尔顿酒店集团为万豪国际酒店集团(纳斯达克股票代码:MAR)全资子公司。About The Ritz-Carlton CompanyThe Ritz-Carlton Hotel Company, L.L.C., currently operates more than 95 hotels and over 45 residential properties in more than 30 countries and territories. The Ritz-Carlton Hotel Company, L.L.C. is a wholly owned subsidiary of Marriott International, Inc. (NASDAQ: MAR).