招聘大堂吧领班 Lobby Lounge Captain_无锡君来洲际酒店招聘信息-最佳东方

job overview职位概述

· To provide an appropriate welcome at Restaurants for guests and potential guests, maximizing their dining experience using technical and individual social skills.

· 在餐厅适当的欢迎宾客和有可能的宾客，使用技能和个人的社交技巧使客人获得最好的体验。

· Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.

· 遵守当地的卫生和安全法规，或其它适用的规定，以及品牌规范和当地的规章制度。

Duties and Responsibilities工作职责

· Meet and greet all guests, and potential guests, at the front of the Restaurant by ensuring the following:

· 在餐厅的前部迎接所有宾客和有可能的宾客，确保完成以下工作：

o Ensure the restaurant is ready to receive guests prior to opening and that both wait staff and tables are ready in line with opening standards

o 确保在开始营业前餐厅准备就绪，侍应生和餐桌服务员都遵守开始营业规范。

o Ensure restaurant operating equipment is clean and in working order

o 确保餐厅运营设备的清洁并正常工作。

o Maintaining impeccable uniform and personal presentation standards in accordance with hotel policy

o 按照酒店的规定保持工服和个人仪表的高标准。

o Welcoming guests to the Restaurant, by using the Bar/Restaurant name

o 迎客人光临餐厅，使用酒吧或餐厅的名称。

o Inquiring if they have a reservation and noting it in the reservation book if they do

o 询问客人是否有预订，如有预定在预订册上做记录。

o Creating a reservation for them with their dining preferences if they do not and noting it in the reservation book

o 为客人登记预订并注有用餐喜好，如客人没有预订则在预订册上记录。

o Being attentive to guest requests

o 周到的满足客人要求。

· Escort guests to their preferred table or reserved table and seat guests according to restaurant standards

· 陪同客人前往喜欢的餐台或预订的餐台，按餐厅标准安排客人就坐。

· Take telephone bookings and document in the Reservation book according to restaurant standards

· 接听电话订位并按餐厅的规范在预订冊上记录。

· Train wait staff and bus staff in hostess standards

· 按领位员的标准培训员工。

· Be attentive to guests and resolve their complaints where possible, reporting all incidents to your Supervisor

· 周到的为客人服务，并尽可能解决客人的投诉，向上级领到报告所有事件。

· Maintain responsibility of cleanliness of hostess stations

· 保持迎宾台的清洁。

· Maintain responsibility of cleanliness of all menus and drink menus

· 保持所有菜单和饮料单的清洁。

· Assist with beverage service

· 协助饮料服务。

· Assist with food service

· 协助食品服务。

· Maintain detailed knowledge of menu, including daily specials

· 对菜单有具体的了解，包括每日特价。

· Complete dockets accurately and clearly

· 准确和清楚的填写收据。

· Maintain current information on all general activities of the hotel

· 了解当前酒店所有的活动。

QUALIFICATIONS AND REQUIREMENTS任职要求

Required Skills –

技能要求

· Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

· 完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。

· Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency.

· 持有当地政府规定的含酒精饮品知识课程证书或食品服务许可证或有效的健康或食品上岗证。

· Able to read and write English

· 能够读写英语。

Qualifications –

学历

· High School or Vocational Certificate in Hotel Management, Food & Beverage, or related field.

· 高中或酒店管理，餐饮或相关领域的职业证书。

Experience –

经历

· 1 years related experience or an equivalent combination of education and experience.

· 1年相关工作经历，或与此相当的教育和相关工作经验结合的背景。

洲际酒店集团在全球拥有19个酒店品牌，其中包括六善酒店度假村及水疗、丽晶酒店及度假村、洲际酒店及度假村、洲际奢选、金普顿酒店及餐厅、英迪格酒店、逸衡酒店、华邑酒店及度假村、皇冠假日酒店及度假村、voco™Hotels、假日酒店及度假村、智选假日酒店等；洲际酒店集团旗下托管、出租、管理或拥有的酒店逾6000家，遍布全球逾100个国家和地区，并有约1900家在建酒店。洲际酒店集团的酒店忠诚客户计划—IHG®优悦会目前在全球拥有超过1亿会员。Ben热爱登山和潜水。工作时，他并不随身携带装备，但却将他独特的魅力和激情倾注于一切工作中，并分享个人体验。洲际酒店及度假村等寻找像Ben这样的员工：富有魅力，睿智自信，沉稳练达，具有国际化的思维方式，竭尽所能超越宾客的期望。品味洲际，享受生活！无锡君来洲际酒店，由洲际酒店集团管理，位于“太湖明珠”——无锡的中央商务区，以优越的地理位置、方便快捷的交通、自然静谧的环境、典雅精致的客房、专业周到的服务、一流现代的设施为商旅人士带来完美的下榻体验。酒店拥有398间豪华客房与套房。1500平米的豪华大宴会厅并配有多间多功能会议室。位于酒店35层的洲际贵宾行政酒廊拥有最独特的锡城视角。酒店配有风格独道的酒吧和多家顶级餐厅，供应各类创意美食。我们提供：1.根据发展的需要，为员工提供系统的培训2.一年7天带薪年假，缴纳五险一金3.提供工作餐、工作服和设施完备的员工住宿4.定期举办员工活动、员工生日会我们热忱的邀请您前来面试或者请将您的简历通过电子邮件的方式传给我们。请在应聘信中注明您申请的职位。