• 五险一金
• 岗位晋升
• 带薪年假
• 凯悦免费住房
• 高档员工公寓
• 营养健康员餐
• 集团调动机会
• 技能培训
• 人性化管理

负责为酒店内外，员工和客人之间提供灵活、高效地沟通与交流。
Responsible for facilitating efficient communications for both guests and staff both within the hotel and for external communications.
根据操作程序，对总机交换台，传呼系统和相关的电脑设备运用自如。
Confidently operates switchboard consoles, paging system, and associated computer equipment in accordance with departmental procedures.
快捷、礼貌和准确地为本地及国际电话进行转接。
Connects local and international calls quickly, courteously and accurately.
按要求提供准确的自动或人工电话叫醒服务。
Handles wake-up calls as requested with accuracy, whether they are automatic programmed or personal wake-up calls.
熟练地应对各种紧急情况。在遭遇严重事件的状况下，保持冷静的头脑、警惕的神经和专业的判断力，并能高效地进行处理。
Acts proficiently in all aspects of emergency procedures.  Remains calm, alert, and efficient in the event of a major incident or problem at the hotel and maintains professional discretion.
为客人及员工提供优质的接线服务，及尽可能多的酒店周边地区的相关信息。
Provides quality service to guests, staff, and incoming calls and a wide range of information pertaining to the hotel and Activities in and around the island.
接收并传递信息给客人及酒店员工。
Accepts and relays messages for guests and hotel personnel.
始终保持礼貌和友好的服务形象。
Projects the image of courteous, friendly service at all times.
应答并转接所有内部及外部电话。
Answers and connects all incoming calls from both in and out of house.
协助礼宾部和前台处理未尽的留言、传真等。
Coordinates with Concierge and Front Desk with pending messages, faxes, etc.
熟悉餐饮方面的知识，以便于高效和礼貌的回应客人的询问。
Be fully conversant in all aspects of Food and Beverage outlets in order that all guests’ queries can be handled efficiently and courteously.
为客人提供准确的留言， 叫醒， 预定及点单服务。
Takes accurate messages, morning call requests, reservations and orders for/from guests.
确保所有的预定、点单及等要求的准确，并快捷地传递给相关的部门。
Ensures that all reservations, orders, requests, etc. are accurately and quickly relayed to the correct department at all times.
向主管和值班经理汇报所有客人的投诉。
Reports to supervisor and Duty Manager on any guest complaints.
阅读交接班纪录，并与同事和主管进行沟通。
Reads the logbook, and communicates with colleagues and supervisor.
转接外部电话至客人或酒店的服务部门/服务设施。
Transfers outside calls to either guests, or hotel services/facilities.

北京柏悦酒店座落于朝阳区长安街沿线北京银泰中心的中央主楼，与中国国际贸易中心遥相对望。作为大中华区的第一家柏悦品牌酒店，北京柏悦酒店自开业以来，一直致力于为客人打造舒适优雅的入住体验。酒店拥有246间豪华客房与套房，均于2019年初完成了整体的翻新升级，卓越的建筑设计融合高品位的艺术精髓，考究而细腻的装饰和设施，以低调奢华又具个性化的方式关注每一个细微之处，为客人的下榻之旅增添品味与优雅。酒店的三间餐厅和酒吧分别呈现不同的风格和用餐体验，包括66层北京亮餐厅 - 拥有360度视角将古城北京的韵致和现代化大都市的风情尽收眼底；65层的北京亮酒吧 - 充满现代气息的酒吧，客人将在此伴随着爵士音乐，在云端品味美酒与生活；以及63层全新揭幕的锦庭 - 氛围温馨舒适，富有艺术感的中餐厅，提供地道的中式菜肴、西式简餐和小吃，以及应季美味下午茶。厨师团队将国际美食与本地的饮食文化相结合，为客人带来味蕾和感官的双重感受，更有专业的侍酒师团队巧妙搭配醇酒佳酿，将体验升华。我们热诚邀请您加入柏悦的大家庭！一旦应聘成功，我们会与您签订正式合同，您还将同时享有五险一金、带薪年假、年底花红以及全球凯悦集团的免费住宿等福利。