• 五险一金
• 带薪年假
• 岗位晋升
• 管理规范
• 技能培训
• 节日礼物
• 希尔顿员工价
• 英语培训
• 团队建设
• 人性化管理

Listens and responds
spontaneously to questions asked by the guests, team members and suppliers. Finalize
a solution.
自发地听取并回应客人、同事或供应商的问题，并最终确定解决方式。
Finds an immediate
solution to precise and simple problems.
寻求立即、确切的简化问题的方式。
Knows how to
improvise on an emergency situation.
知道如何处理临时紧急情况。
Learns lessons from
difficult experiences to be proactive in ones area of competence.
在本职工作中善于积极从经验中学习。
Is welcoming in all
circumstances. Is interested in the guests. Enjoys sharing and making people
happy.
在任何环境中表现出热情，对服务客人感兴趣，乐于使他人快乐。
Approaches others,
encourages encounters. Reacts positively to criticism.
接近并鼓励他人，积极回应批评意见。
Is Diplomatic. Shows
enthusiasm and conviction that encourages guests to try new experiences.
善于沟通，展示热情使客人乐于尝试新体验。
Peace maker. Does
everything to anticipate and respond to guests needs.
平和地预先回应客人需求。
Arbitrates divergent
interests and guaranty a friendly environment. 
处理异议并营造友好环境。
Respects the
procedures. Is punctual, has a good appearance, accomplishes tasks with
precision and dedication.
遵守程序，守时，具有良好形象，准确并带着奉献精神完成任务。
Is trustworthy.
Monitors the quality of owns work, and takes responsibility for them. Set and
meet deadline.
具有可信度，保证本职工作的完成质量，并承担责任，按时完成任务。
Ensures that rules
and procedures are respected. Advises the appropriate person of any situation
which could result in a lack of quality/security.
保证政策原则和运作程序能够被遵守，能够在任何缺乏质量或安全的情况下举荐适合的人选处理问题。
Is positive, shows
enthusiasm, and is always available to shares information.
积极热情，始终能够共享信息。
Is open to others.
Asks for advice from others. Is conscious of his role in creating a team image.
具有积极合作的精神，向他人寻求建议，能够准确意识到自身在团队中的角色。
Is a team player.
Demonstrates flexibility in adapting to team constraints.
具团队精神，显示适应团队约束的灵活性。
Respects others and
their cultures. Encourages consensus building.
Is curious. Open to
new experiences.
尊重他人的文化习惯，努力达成意见一致，对凡是保持好奇心，乐于尝试新体验。
Is open to ideas of
others, receptive to those ideas and able to adapt established way of working.
善于接受他人的建议，乐于借助一切机会学习新技能以便于改进自己的工作表现。
Enthusiastically
proposes and implements creative solutions in area of responsibility in order
to stay ahead trends.
以及其热心的态度执行工作任务，并具超前意识。
Understanding
relevant OH&S legislation & the implications on the operation of the
department.
理解相关OH&S规定和部门的运作程序。
Communicating to the
team their responsibilities within OH&S.
在遵守OH&S规定的前提下善于与团队沟通他们的职责。
Understands and
knows how to anticipate the needs of the guests. Puts his self in position to
get feedbacks from guests.
积极满足客人的需求，准确定位自身以对客人进行反馈。
Agreeing and
implementing actions to make improvements to customer service.
Positively dealing
with and learning from customer complaints and comments with follow up and
feedback to the Food and Beverage Manager.
同意并执行能够促进客人服务的行动，以积极的态度处理客人的投诉及建议，并把必要的信息反馈给餐饮部经理。
Making sure all
customer requests and queries are responded to promptly and effectively while
assisting on the floor during operation.
保证在服务期间，客人的一切需求与投诉都能够及时高效地解决。
Be available to
assist on duty in the Restaurant & Bars during any busy days or special
events. Flexible manning, etc.
能够在忙碌日与特殊情况在餐厅及吧台当班，并灵活安排人员等。
To be able to
uncover the major causes of satisfaction and dissatisfaction, and ensuring that
the information is communicated to actors further up the hierarchy.
能够发现引起客人满意或不满意的主要原因，并保证能够及时与相关人沟通信息。
Having detailed
knowledge of Departmental Standards. Being able to explain the Standards to the
team.
了解部门标准的细节，并能够向团队解释标准。
Assessing staff
performance against Standards. Monitoring Standards through regular Standards
Review checks.
通过反复检查，督导服务标准的实施工作。
Developing action
plans to address shortfalls in Standards and identifying shortfalls before they
affect customer service. Implementing and following though improvements
identified.
在影响到客人服务之前发展改进不足的工作计划，并保证相一致的执行。
Preparing rosters
and job schedules for staff to meet business needs (taking into consideration
internal activities and occupancy and external events, promotions etc.)
准备考勤及员工工作日程以达到商务需求（考虑内部活动，客人入住率， 特殊活动及产品促销等等）。
To describe, assign
and delegate duties and authority for the operation of the Restaurant at all
times.
分配， 指派，组织授权餐厅日常的经营工作。
Understanding what’s going on in other
departments and implications for your own department.
随时更新与其他部门的交流。
Planning ahead and
ensuring adequate resources are available. Managing the departmental operation
and taking action where necessary to ensure smooth running and participating in
service duties during service periods, where necessary.
预先准备并确保各种经营设施设备的充足，在需要时管理部门运营，做出行动，以保证在服务期间内服务的流畅进行。
To co-ordinate with
Engineering and Housekeeping Departments to ensure maintenance and cleanliness.
Ensure follow-up procedures are maintained.
与客房部及工程部通力合作，保证部门设施的完好及清洁，以保证跟进服务的持续性。
Ensuring the shift
is reviewed and handovers and briefings are carried out. Maintaining in-depth
technical knowledge and skills required for the job.
确认每个班次之间做好总结，并与下个班次进行工作交接，保证对工作所需求的技能知识的深入了解。
Maintain event and
function histories to assist with returning events. To establish good
communication with the Kitchen team.
保持工作职能的更新，与厨房部建立良好沟通。
To participate in
future menu changes with the F&B Manager and the Executive Chef taking into
consideration new F&B trends, market demands and sales achievements.
协助餐饮经理及行政总厨根据餐饮发展趋势，适当需求及销售情况进行餐厅菜单的修改。
To attend &
participate in regular F&B, operational & roster meetings. Being aware
of potential highs and lows in the business.
参加餐饮部的例会，能够意识到商务中的各种情况。
Creating and
implementing sales promotions and staff incentives as per discussion with
F&B Service Manager. 
经过与餐饮部经理商议之后，进行销售促销及员工奖励活动。
Assist F&B
Manager with the preparation of the Events Brochure. 
Identifying,
communicating and auctioning potential sales leads.
协助餐饮部经理，准备促销活动宣传册。
Creating an
environment where “everyone sells”. Set objectives for self and the team that is higher than in the past.
Improve action taken in order to create more sales.
建立一个每个人都进行促销的工作环境，寻找机会，增加酒店及部门的收入。
Using key monitors
and financial targets to evaluate the department’s performance and make future plans.
在餐厅运营表现及财务目标的基础上,对餐厅的工作表现进行评估，制定未来发展计划。
Analyzing financial
information that is provided via the Micros and Payroll System, to assist
decision making.
通过对Micros 系统及薪金水平进行分析，制定工作计划。
To complete regular
financial and operating reports, as required or requested by the Food &
Beverage Manager.
完成餐饮部经理要求的财务报表及各种日常财务报表。
Forecasting
potential revenues and costs. Following company control procedures.
能够作出收入及成本预算，遵守酒店的各项财务制度。
Controlling costs
without compromising standards. Communicating relevant financial information to
the team.
坚决执行各种成本制度，与团队成员分享近期财务状况。
Analyzing and
explaining any financial variance against plan.
为团队成员解释分析财务计划中的异常情况。
Set up and maintain
the Annual Leave plans for the Department. Understanding the aims of the hotel
and the department’s role in achieving it.
协助餐厅经理制定员工年假计划，理解酒店的目标，清楚部门在完成目标过程中所扮演的角色。
Communicating to the
team the key information concerning the strategy of the company.
与团队沟通酒店运营的关键信息。
Setting and agreeing
to departmental objectives for self and team. Representing the needs of the
team to others in the hotel.
建立并同意部门目标，代表团队与酒店其他部门。
Getting members of
the team to work co-operatively with others.
促使团队中的成员竭诚合作。
Keeping the team
up-to-date about departmental, hotel and company activities through regular
communication meetings & memos. This includes special events and promotions
in the restaurant.
随时更新团队成员与酒店其他部门的交流，了解酒店其他部门的活动，包括特殊活动，餐厅促销等等。
Involving the team
in developing action plans to contribute in achieving operational objectives in
line with strategy.
有效管理部门运作，为保证服务及餐厅的正常运营采取必要的措施。
Understanding the
quantity and quality of people needed to operate the department.
了解部门正常运转所需要的人数及人员素质。
Carrying out
selection interviews and making effective recruitment decisions. Ensuring the
new recruits have all relevant information before commencing employment.
负责面试并进行高效的招聘工作，保证应聘人员在入职前得到一切相关信息。
Planning and
ensuring departmental orientation is carried out. Ensuring Standards Training
and assessments are carried out.
保证部门目标以及服务标准培训计划的执行。
Regularly reviewing
individual & team performance against objectives & providing feedback.
根据部门目标及反馈，经常性的对员工及团队的表现加以评估。
Developing and
implementing department training plans to meet business needs.
Reviewing and
evaluating all training activities.
为了满足商业需要，制定并实施部门培训计划，回顾并评估所有培训活动。
Carrying out annual
appraisals in accordance with legal and hotel guidelines with all staff and
identify individuals training needs.
根据法律及酒店指南开展年度评估活动，并指出个人发展计划。
Introduce
appropriate Product knowledge courses.
介绍合适的产品知识课程。
To participate in
traineeship programmers, providing structured training to those people starting
careers in the Hospitality industry.
参加培训计划，为培训生制定结构严谨的培训计划，以帮助开展其服务业的职业生涯。
Assigning projects
and missions to facilitate the development of himself and his team.
分配任务以利于自身及团队的发展。
Perform any other
duties assigned by the Food & Beverage manager.
执行餐饮部经理分配的任何其他工作任务。
Food & Beverage
mission is established and instilled in all team members.


































































































































































































































































餐饮部的工作使命在所有员工当中被建立并贯彻。

Hilton Shanghai Hongqiao | 上海虹桥祥源希尔顿酒店Located in the heart of Hongqiao district, our multi-awarding winning hotel is an excellent choice for business travel, meetings and events. Shanghai Hongqiao Airport is 15 minutes away, while the Convention Center (NECC), National Exhibition, Hongqiao and Caohejing Development Zones are close by. Relax in the spacious guest rooms and enjoy the wide range of facilities including the spa. The Grand Ballroom is ideal for private functions and can accommodate over 1,000 people while the two restaurants serve up cuisine from around the world.酒店位于虹桥区中心地带，是商务旅游、会议、活动的最佳选择。距离上海虹桥机场15分钟车程，会议中心(NECC)、国家会展中心、虹桥和漕河泾开发区近在咫尺。在这里，您可以尽享宽敞舒适的客房以及包含水疗在内的完备设施。大宴会厅可为您承办超过1000人私人活动，同时，两家高档餐厅可为您呈现来自全球各地的美味佳肴。Hilton Shanghai Hongqiao sincerely invites you to join us in creating memorable experience for our guests, at the same time, Hilton Shanghai Hongqiao is willing to achieve your career development, and thrive with you at hilton!上海虹桥祥源希尔顿酒店诚挚邀请您的加入，让我们一起致力于为客人创造难忘的入住体验。同时，上海虹桥祥源希尔顿酒店愿成就您的事业发展，与您一同蓬勃发展！Benefits for Team Members 员工福利1. Duty Meal 免费用餐Duty meals will be provided to all team members per working day.所有团队成员可在工作日于员工餐厅免费用餐。2. Team Member Dormitory 员工宿舍Team Member dormitory will be provided to non-local team members with air condition and WIFI.酒店以优惠价格为非本地成员提供舒适的团队成员宿舍，每个房间配备空调及WIFI。 3. Social Benefits 全面的社会保险Full social insurance, housing fund will be offered to all team members, and extra commericial medic insurance.养老保险、医疗保险、失业保险、工伤保险、生育保险、住房公积金，以及额外补充医疗保险。4. Team Member Go Hilton Program 团队成员旅行项目Team Members can take advantage of all Go Hilton privileges, including Team Member room rates, Family & Friends room rates, and F&B discounts.团队成员可以享受团队成员旅行优惠，包括团队成员房价，家庭和朋友房价，以及餐饮折扣。5. Leave Benefits 假期福利We provides our team members with several types of leave including public holiday, annual leave, paid medical leave, maternity leave, marriage leave, compassionate leave and etc.法定节假日、年假、带薪病假、产假及陪产假、婚假、丧假等。6. Team Member Recognition Program 团队成员嘉奖 We will award whoever dedicates to work as Team Member of Month, Team Member of Year and etc.In plus with Department Trainner Allowance and other deparrment performance Allowance.酒店将定期进行月度优秀成员、年度优秀成员等表彰。7. Team Member Training System 团队成员培训体系 We provide unique HU based courses，class training, cross training in sister hotels and internal transfer opportunities for all  team members.我们提供独有的希尔顿大学在线培训、课堂培训、姐妹酒店交叉培训以及集团内部调动机会。8. Variety of Activities 团队成员活动Hotel will organize a variety of activities for team members regularly.酒店会定期为团队成员举办各种丰富多彩的活动。Join us and explore more.加入我们探索更多。Transportation Information 交通信息Bus Route 公交路线Please take Bus No 69 / 700 to Hongxu Road Hongsong East Road, then take 5 mins walking to Hotel公交69路/700路至虹许路，步行5分钟可达酒店。Railway Route 地铁路线Line 9: Get Off at CaoHeJing station, change to no. 700 bus to Hongxu Road Hongsong East Road station.地铁9号线：至漕河泾开发区站，换乘700 路公交车至虹许路红松东路站下。Line 10: Get Off at Shuicheng Road Stop.地铁10号线：水城路站下。Line 15: Get Off at Yaohong Road Stop.地铁15号线：姚虹路站下。Hotel HR Department Office Address 酒店人力资源部办公室地址5F, Tower 1, No 1116, East Hongsong Road, Shanghai, China上海市红松东路1116号，上海虹桥祥源希尔顿酒店一号楼五楼Please bring your photo, ID card and the copy of your ceritifcation and other qualifications求职者请携带一寸照片，身份证以及相关学历或岗位资质证明原件及复印件。