招聘收益经理 Revenue Manager_杭州西子湖四季酒店招聘信息-最佳东方

SUMMARY 岗位概述 :

Responsible for assisting the interpretation of business analytics into tactical strategy - provides focused expertise that will guide and direct the hotel revenue team through effective and measurable revenue management initiatives. Supervise hotel distribution team for managing direct and third-party channels distribution. The priority will be room revenue, with a growing focus on total revenue management.

负责协助将酒店生意的分析转化为有效的策略：通过有效的可以衡量的收益管理方案，提出可以指引酒店收益团队的专业意见。监督酒店分销团队管理直营和第三方渠道分销。主要致力于客房收益，并逐步扩展至整体酒店收益管理。

ESSENTIAL FUNCTIONS主要职责：

Support Director of Marketing to effectively manage inventory, pricing in all distribution channels, including Branded Web, 3rd Party Sites and Global Distribution System (GDS). Leverage market segments, booking channels and demand drivers to achieve revenue targets.

支持收入总监有效管理所有分销渠道的库存和定价管理，包括品牌网站、第三方网站和全球分销系统(GDS)。利用细分市场、预订渠道和需求驱动因素来实现收入目标。

Interpret business analytics into meaningful action to improve performance. Responsible for market / competitive set monitoring, analysis, and time sensitive action in a highly competitive market.

利用商业数据分析来制订相应的策略来提供收入表现。负责市场及竞争对手的监测，分析并提出相应的策略建议。

Leverage analytical tools and systems toward the goal of maximizing total hotels revenues and profits. Business owner of all Revenue Management systems and tools, including but not limited to IDeaS G3 RMS, Opera, BI tools, STR, Lighthouse, Travelclick.

利用各类分析工具和系统实现酒店总收入和利润最大化的目标，包括但不限于IDeaS G3收益管理系统，Opera酒店运营系统, Power BI 商业数据分析软件, STR竞争市场对标工具, Lighthouse 及 Travelclick 第三方市场分析工具。

Supervise distribution team to actively managing professional relationships with OTA market managers and leverage third party channels to maximize revenue and profit. Proactively seek for opportunities including marketing promotions, campaigns that will benefit hotel.

监督分销团队维护与在线旅游第三方渠道市场经理的关系，并充分利用在线旅游第三方渠道实现收入和利润最大化。积极寻找并参与有利于酒店的市场推广活动机会。

Provide daily revenue strategy guidance with sales & operation teams.

与销售和运营团队密切沟通，提供日常收益策略指导。

Works closely with the other departments to develop packages and promotions proactively and creatively according to market demand to stimulate revenue opportunities.

与其他部门紧密合作，积极和创造性地开发适应市场需求的住房套餐和促销活动，以增加收入机会。

Create and submit hotel forecasts leveraging IDeaS G3 RMS. Monitor accuracy on weekly basis.

利用IDeaS G3收益管理系统建立及提供酒店收入预测。每周监测预测准确度。

Support Catering and Food & Beverage team in data analysis and forecasting.

协助宴会及餐饮部门进行数据分析支持和预测。

Assist Director of Revenue in yearly budget and marketing plan preparation.

协助收益总监编制年度预算和市场计划。

Present accurate and timely reports to leadership and ownership on an ongoing basis, effectively identifying and communicating opportunities.

为管理团队提供准确和及时的报告，并主动沟通可开发的商业机会。

Liaise with Life by Four Seasons team to formulate and guide in terms of pricing and packages strategies to optimize revenue.

与四季生活团队紧密合作，制定相应的定价策略和促销活动，以优化收入。

Develop and mentor the Distribution & Reservations team for future advancement

发展并指导渠道及预订团队。

Participate/Conduct/Attend scheduled departmental and administrative meetings as requested; Yield, Forecast, Department, Pre-Con’s, Sales and Marketing and Annual Revenue Management Conferences.

参加/主持/出席定期的部门及行政会议，收益，预测，部门，前会议，市场营销以及年度收益管理会议。

Respond according to the crisis management plan to any resort emergency or safety situation.

如遇任何紧急情况，依照风险及危机管理计划应对。

Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers and planning committee.

与同事和策划委员会和谐并专业性的工作时，符合四季酒店市场销售部标准

Assist with all guest inquiries within the sales and marketing department, including assisting with high telephone volume and walk-in site inspections.

协助市场销售部客户需求，包括协助电话高峰期及酒店参观。

Coordinate Worldwide Reservation Office visits and special activities.

协调全球预订办公室的来访及特殊活动。

Establish relationships with Reservations Managers in the city as well as in Four Seasons, as well identify potential candidates for future recruitment.

建立与四季内部预订部经理的联系，并同时决定未来招聘的潜在候选人。

NON-ESSENTIAL FUNCTIONS其它职责：

Maintain favorable working relationships among employees to promote maximum morale, productivity and efficiency

与员工保持良好的工作关系，以达到最高的士气、产能及效率

Always display a high level of integrity and professionalism in all dealing with guests and employees.

在与客人和员工接触时，始终体现出高标准的专业性和诚信。

Comply with Four Seasons Category One and Two Work Rules and standards of conduct.

符合四季酒店总则规范和行为准则。

Perform added tasks or projects as assigned by the Director of Marketing.

完成市场总监要求的其他事项及工作。

KNOWLEDGE AND SKILLS任职要求：

Education 教育水平：

Bachelor above education background

大学本科以上学历

Experience 工作经验：

Minimum 5years Revenue Management experience with independent luxury hotels, exposure with international hotel brand is a plus

在独立经营的豪华酒店至少5的收益管理经验，拥有国际联号酒店工作经历者优先考虑

Skills and Abilities 技能及能力：

Extended knowledge of Chinese hotel markets and local revenue management solutions

对于中国酒店市场及当地收益管理解决方案的扩展性知识

Clear understanding in historical demand, group performance, seasonal and competitive influences by property and market, price sensitivity for different segments and market, demand and reservation costs across multiple sales channels

对于历史需求，团队表现，市场季节性和竞争对手影响，不同市场细分的价格敏感度，不同预定渠道的需求及预订成本的清晰了解

Excellent oral and written communication skills; must be able to write clearly and effectively

极佳的口头和书面交流技能，必须有清晰且有效的笔头表达能力

Being calm and patient and be of service passion. Team player. Being fair and responsible. Be passion and love working.

冷静耐心，具备服务热情。有强烈的事业心与责任心，具备团队精神，秉公办事。

Logic, eye for details, approachable and willing to help

逻辑性强、注重细节、平易近人及乐于帮助他人。

Is a good “judge” of people, quickly understands the environment and coaches others to improve long-term outcomes

善于“判断”他人，能迅速理解环境，指导他人改善长期成果

Learn more about what it is like to work at Four Seasons – Visit us:

http://jobs.fourseasons.com/

https://www.linkedin.com/company/four-seasons-hotels-and-resorts

http://job.veryeast.cn/784080 

Wechat: 杭州四季HR

楼台亭榭、飞檐斗拱、幽径回廊、雕梁画栋，坐拥绿意盎然的园林景致，四季酒店不仅让客人独擅山水秀丽之美、林壑幽深之胜，更献上无微不至的个性化服务，让宾客们充分体验尊贵无比的礼遇。作为世界领先的奢华酒店管理集团，四季酒店集团旗下重要成员，杭州西子湖四季酒店在 2016 至 2023《福布斯旅游指南》全球酒店评定中连续八年荣获五星级酒店最高评级殊荣。酒店金沙厅及SPA 水疗中心也分别上榜《福布斯旅游指南》全球四星餐厅及四星SPA 奖单。并收获了《悦游》金榜2023中国酒店TOP10，著名旅游杂志《Travel+Leisure》2022“漫旅中国·旅行奖”中国百佳酒店榜单，黑珍珠餐厅指南三钻餐厅 - 金沙厅， “亚洲五十佳餐厅”2023亚洲最佳59榜单 - 金沙厅等奖项。Pagoda-style pavilions rise amidst exquisite gardens and ponds. With personalized hospitality, Four Seasons provides an unrivalled experience of China’s timeless beauty. Four Seasons Hotels and Resorts is a world-leading luxury hotel management group. As a key member of the group, Four Seasons Hotel Hangzhou at West Lake has been awarded the great honor of a five- star hotel in Forbes Travel Guide 2016 to 2023. Jin Sha and The SPA have been respectively honored as global four-star restaurant and four-star SPA winner in Forbes Travel Guide, Condé Nast Traveler Gold List 2023: China TOP Ten Hotels, Travel + Leisure 2022 China TOP 100 Hotels, “Black Pearl Award” Three Diamonds-Jin Sha, “Asia’s 50 Best Restaurants” 2023: Spot on the List of 59 Across the Asia-Jin Sha.