招聘Bellman行李员_南京希尔顿酒店招聘信息-最佳东方

Position Summary 职位概述

1. Takes an active role in the team by being kind, cooperative, and helpful and never forgetting the person behind the guest.

积极的工作，友好的为客人提供服务和帮助。

2. Ensures that all guests are greeted at the door.

确保向每一位客人致意。

3. Maintains awareness of guest’s profile and specific preferences, ensuring that they are acted upon for each reservation.

维护顾客档案和信息，确保有效的预定。

4. Ensures a prompt departure for all guests by ensuring that their luggage is brought from their rooms promptly when requested, or offered assistance when in the lobby. Also to ensure that all guests are offered to make arrangements for transportation and that they are invited back and farewell.

及时运送客人的行李或者在大厅为他们提供帮助，确保客人及时办理离店。为客人安排行李运送，欢迎他们再次光临。

5.Responsible for ensuring that the lobby appearance is neat and tidy, and that public areas are called when necessary. Responsible for ensuring that hotel material and information is stocked and available for guests

确保大厅整洁，必要的时候帮助在大厅为客人提供帮助。确保酒店存储的材料和信息能供客人使用。

6. Has knowledge of the hotels facilities and services as well as basic knowledge of Hilton International, MEAP & other properties in China.

掌握希尔顿酒店的基本概况。

7. Is up to date with information on facilities, attractions, and places of interest, sights and activities in and around hotel.

了解酒店周边地区的最新信息，名胜，风景地等，为顾客提供方便。

8. Handles and delivers messages, receives and distributes packages, and the daily post and correspondence of both guests and the hotel.

每日收发信息，收取和分发包裹，确保酒店及客人的通信。

9. Applies Hilton Brand Standards in each and every action, acting as a role model and example of how the standards should be carried out in a practical setting.

遵循希尔顿品牌标准。

10.Passes on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed and guest satisfaction confirmed. Attends daily briefings, shift handovers, meetings and reads the log book on a daily basis.

确保信息有效的传达到人，及时解决问题让客人满意，参加每日必须的会议等。

11.Complies with Health & Safety, Emergency Management, disaster Manual, and Fire procedures and regulations. Takes part in the fire team when and where directed.

按照健康安全，危机管理部门，灾难处理方法，救火程序执行。

Required Qualifications 任职要求

1. Good professional habits. Integrity.

具有良好的工作习惯、较高的职业素养与道德。

2. Able to endure hard work.Have good sense of responsibility and team work.

工作勤奋，具有团队合作精神。

3.Communicate with guest efficiently.Customer oriented, Credibility.

与宾客的有效沟通能力强，具有服务意识，为人正直、诚实、敬业。

南京希尔顿酒店是由江苏朗昇置业股份有限公司投资、由希尔顿全球集团管理经营的国际白金五星级酒店。酒店坐落于六朝古都，江苏省南京市河西CBD核心地段，毗邻万达广场和商业步行街，步行2分钟可到达2号线集庆门大街地铁站，10分钟车程可达南京奥体中心及南京国际博览中心，20分钟车程可达南京南站，40分钟车程可达南京禄口国际机场。酒店共有333间设计独具匠心的客房，4间风格迥异的特色餐厅及酒吧，占地1846平米的会议及宴会场地。1200平米无柱式宴会厅，高达9米，翘首城中，另有7间独立多功能厅、一间董事会议室，满足会议策划者的多样需求，整体设计处处体现南京“虎踞龙盘，山水形胜”的古都历史文化精髓。我们热情的欢迎您，加入希尔顿全球这个温暖的大家庭，积极践行我们的价值观，享受工作与生活的乐趣，并与我们蓬勃发展！我们是希尔顿，我们诠释待客之道！加入希尔顿全球，我们为您提供：具有市场竞争力的薪资水平优质的免费员工自助餐免费的公寓式员工宿舍及交通补贴每周双休、享受国家法定假日和带薪年假全面的社会保险及住房公积金福利丰厚的年终奖金计划免费的制服洗涤服务舒适的免费洗浴室及休息室丰富多彩的员工活动和出游计划为团队成员量身定制培训课程和发展计划免费的希尔顿网络大学课程培训免费的希尔顿全球英语培训希尔顿全球酒店的员工入住及餐饮优惠希尔顿全球姐妹酒店交叉培训希尔顿旗下酒店的内部调动及事业发展机会交通信息：公交路线：可乘坐57, 82,7, 166, 37,等公交路线于江东万达广场站下车，步行2分钟左右即可到达。可乘坐61, 129,路公交车于水西门大街江东门站下车步行5分钟左右即可到达。地铁路线：地铁2号线：集庆门大街站下车后5号出口步行约2分钟即可到达。酒店人力资源部办公室地址：南京市建邺区江东中路100号负一楼（万达写字楼E座对面员工通道入口）求职请携带近期彩色1寸照片，身份证复印件、相关学历或岗位资质证明原件及复印件。联系人：李女士联系电话： 025-86658888 转 6901邮箱： Eileen.Li@hilton.com酒店地址：南京市建邺区江东中路100号