招聘FO Supervisor 前厅部主管_丽江铂尔曼度假酒店招聘信息-最佳东方

Main Responsibilities 主要职责

监督团队对客人执行的欢迎流程和房间销售

• Is in charge of coordinating the team

负责团队的协调

• Organizes guest arrivals and departures with the team

与团队组织客人的入住和退房

• Ensures that guests' requests take priority in the team's work

确保在团队工作中客人要求得到重视

• Ensures that services meet guests' expectations

确保对客服务达到客人的预期

• On starting work every day, checks the remaining departures and that the appropriate invoices are present and correct, complete with receipts

在每天工作开始时，检查每天剩余退房账单并发发适合正确的收据和发票

• Prepares the arrivals and departures list, the residents list and VIP guest list

准备入住和退房名单，在住名单和VIP客人名单

• Keeps track of the standard of services delivered, based on guest comments and quality audits

根据宾客意见和质检监督确保标准服务的输出

• Supervises the receptionists' checklist

监督前台接待检查表

• Supervises the management of debtors, group and individual guest invoicing and cash operations.

监督债务管理，团队和个人客人的账单和现金运作

• Ensures internal procedures are duly applied

确保内部执行正确的流程

• Checks guests' solvability

检查客人的可解性

• Supervises check in and cash operations

监督入住和现金运作

• Follows up any "no shows"

跟进任何“未到预定”

• Prepares debtor files for the accounts department

为财务部准备债务文档

• Manages stocks (wifi, paper etc)

管理库存（wifi, 纸张等等）

• Writes the daily rooms report and checks it against cash operations

制作每天的房间报表并与现金运作作对比

• Checks cash levels at the beginning and end of the shift, auditing using the appropriate computer files

根据电脑资料在每班次前或后检查现金

• Checks that pricing matches segmentation

检查各个价格正确

Education / Professional experience 学历/专业经验

• Vocational diploma or degree in hospitality or F&B studies

持有酒店管理学校本专业院校酒店管理或餐饮本科或大专文凭

• Previous experience as a receptionist

之前有前台接待的工作经验

• Computer literate (Windows environment), PMS, Hotix, Tars and an aptitude for new technologies

电脑技能（windows环境）PMS, Hotix, Tars和适应新科技能力的

• Languages: fluent in the national language, English and a third language

语言：熟练的母语，商务英语并有可能使用第三门语言

Pullman Lijiang Resort & Spa 丽江铂尔曼度假酒店 Pullman Lijiang Resort & Spa is a high-end five star brand and greater China’s flagship resort. The hotel has 79 villas and 51 luxurious hotel rooms, with each space inspired by local Naxi traditional architecture blended in contemporary Chinese interiors, encircled by private small gardens and reflection pools. With five different ways to relax in our international and Chinese restaurants and bars, and several varieties of delicacies, tastes, and wines, the best selection of dining in Lijiang is here. The “Innovative Breaks” by Pullman assists in creating an atmosphere of creativity in the meeting facilities, an ideal location for a personalized experience at conferences and corporate events. With other services such as complementary WiFi/broadband access, the exotic and luxurious Mandara Spa, and Lijiang’s only five-star tourist service Out & About to take you through your journey in the West - Pullman Lijiang is the choice for you. 丽江铂尔曼度假酒店是雅高集团旗下的一个高端五星级品牌酒店,同时也是铂尔曼品牌在大中华区精心打造的旗舰店。酒店拥有79栋别墅和51间豪华客房。其建筑设计灵感来自于当地纳西族的传统建筑，低层设计的同时融入了现代中式装饰元素，大小花园水流环绕，中心湖更是汇聚了酒店的诗画美景精华。酒店拥有五家风格各异的餐厅和酒吧，汇集了各地精致缤纷多样的美食与名酒，堪称为丽江的极致美食之选。绝赋创意的“铂尔曼创新会议” 提供高品质的会议设施和全新、极富创意及个性化的服务，是主办大小会议和公司活动的理想场所。另外畅连无限的互联中心，独树一帜并充满异国情调的曼达梦水疗，以及丽江唯一的五星级旅游服务--悠游丽江探索之旅，都使丽江铂尔曼显得更加优势显著。