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Job Summary – (Role Summary)
工作概述﹣(职位概述)
Provide administrative and service support to the Banqueting Manager by responding to inquiries for banquet space in a timely and efficient manner. Provide follow up in an effort to convert inquiries to confirmed business, and attend to the delivery of clients’ requests of their banquet event
为宴会经理提供行政和服务方面的支持,及时有效的对有关宴会场地的询问予以回复。跟进线索将询问转化成落实的业务,为客户对宴会活动的要求提供服务。
Essential Duties and Responsibilities – (Key Activities of the role)
主要职责﹣(职务的主要工作)
Prepare all administration documents required by the Banqueting sales and service team
准备宴会销售和服务队伍需要的所有文件。
Attend to telephone, fax, email enquiries in a timely manner
及时回复电话,传真和电子邮件的询问。
Maintain a correspondence data base (manual and electronic)
维护通信录 (人工输入或电子的)。
Co-ordinate all familiarizations and site inspections as required
按要求协调场地视查等工作。
Sell the hotel facilities and services with emphasis on the banqueting facilities
销售酒店的设施与服务,重点是销售宴会设施。
Meet with clients and attend to the details of their events (including weddings; business meetings, small conferences; internal meetings and external meetings, etc)
会见客户并注意客户的活动中的具体细节 (包括婚礼,商务会议,小型会议,内部和外部会议等)。
Prepare Banquet Event Orders (BEOs)
准备宴会工作单(BEO)。
Liaise with interfacing departments to provide exceptional service for guests:
与酒店的其它部门配合为客人提供卓越的服务。
Executive Chef and Food and Beverage Manager for menu and floor plan lay out within budgets
与总厨和餐饮经理協商在预算内提供菜单和场地设计的事宜。
Reservations Manager for space allocation of rooms
联系预订经理有关会议室场地分配的事宜。
Attend sales meetings and service briefings
参加销售会议和服务说明。
Provide input for hotel web design relating to Banqueting
为和宴会相关的酒店网站设计提供建议。
Assist with direct mail campaigns
协助直邮销售工作。
Maintenance and management of booking data base
维护和管理预订数据库。
Assist with promotions and familiarizations where requested
必要时协助宣传促销活动。
Organize Trade shows, functions and exhibitions where applicable and advised by Superiors
按照上级领导的建议组织安排贸易展,活动和各种展览。
Assist with tender submissions
协助投标工作。
Work with other ICHG properties and assist superiors including regional sales personnel to sell their properties
与洲际酒店集团的其它酒店通力合作,协助上级领导,包括協助地区的销售人员推销酒店。
Liaison with advertising agency where applicable
需要时与广告公司进行联系。
Stock control of collateral
市场宣传品存货的控制工作。
Maintain and update promotional flyers
管理和更新市场宣传册。
Maintain stock of printed material
管理印刷材料的库存。
Assist with the preparation of new products and services
协助新产品和服务的准备工作。
Distributes sales leads
分配销售线索。
Work in line with business needs
依照业务需求开展工作。
Work with Manager to achieve departmental revenue targets
与经理一起完成部门收入目标。
2. REQUIRED QUALIFICATIONS
资格
Required Skills –
技能要求
Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力。
Proficient in the use of Microsoft Office
精通微软办公软件
Ability to type at least 45 words per minute
每分钟的打字速度为45个字
Good writing skills
良好的写作技能
Qualifications –
学历
Diploma in Business Study, Sales & Marketing or related field.
具有商业或市场销售或相关的大专学历
Experience –
经历
1 years related experience or an equivalent combination of education and experience
1年相关工作经历,或与此相当的教育和相关工作经验结合的背景。
黄山昱城皇冠假日酒店,是由黄山旅游发展股份有限公司投资兴建,由洲际酒店集团进行管理的酒店。酒店位于黄山市中心城区黄口大桥旁,坐拥新安江畔优越的地理位置,周边环境优美宜人。酒店拥有481间豪华客房与套房,可饱览秀丽的新安江胜景。超过上千平方米灵活的会议场地,是您商务或者聚会的理想选择。