• 五险一金
• 技能培训
• 带薪年假
• 岗位晋升
• 包吃包住
• 节日福利
• 生日派对
• 年终奖金
• 月休八天
• 职业规划

【任职条件】[Job Requirements]
1. 形象好，端庄大方，性格开朗，善于与人沟通。
2. 大专或以上学历，酒店或旅游管理专业优先考虑。
3. 二年或以上五星级酒店前厅相关部门或公寓服务管理工作经验；或三年或以上五星级酒店前厅相关部门主管工作经验。
4. 流利的英语口语交谈能力和良好的书写表达能力；英语达到4级或以上同等水平。
5. 熟悉酒店前台或公寓服务工作流程和管理工作，具有较强的工作责任感和敬业精神。
6. 良好的沟通技巧，丰富的对客经验及独立、高效的领导才能。
7. 具有团队合作精神和良好的职业操守。
1. The image is good, dignified and easy, character cheerful, good at communication with people. 2. College degree or above, major in hotel management or tourism is preferred. 3. 2 years or more five-star hotel front desk related departments or apartment service management working experience;Or three years or more five-star hotel front desk department related work experience. 4. Fluent spoken English conversation skills and good writing ability;The same level of the English level 4 or above. 5. Be familiar with the hotel or apartment service work flow and management work, work with strong sense of responsibility and professional dedication. 6. Good communication skills, rich experience in the guest and independent and effective leadership. 7. With team work spirit and good professional ethics.1. The image is good, dignified and easy, character cheerful, good at communication with people. 2. College degree or above, major in hotel management or tourism is preferred. 3. 2 years or more five-star hotel front desk related departments or apartment service management working experience;Or three years or more five-star hotel front desk department related work experience. 4. Fluent spoken English conversation skills and good writing ability;The same level of the English level 4 or above. 5. Be familiar with the hotel or apartment service work flow and management work, work with strong sense of responsibility and professional dedication. 6. Good communication skills, rich experience in the guest and independent and effective leadership. 7. With team work spirit and good professional ethics.
【工作描述】[Job Description]
1.  直接负责酒店公寓服务台的日常管理，熟悉工作流程并确保每天服务台日常运作正常。
2.  监督员工每天的工作情况，确保员工按照酒店服务标准完成日常工作。
3.  了解酒店公寓当天入住率及未来房间预定情况，组织和协调长客入住前/退房前的准备工作及欢迎/欢送礼遇安排，车辆协调。
4.  确保员工为客人提供良好，快捷和准确的入住和离店体验。
5.  与客人建立并保持良好关系，稳定酒店客人的忠诚度。
6.  处理客人的投诉和建议，收集公寓客人的意见并尽力为客人解决问题和需求。
7.  部门的资产管理，有效的开源节流。
8.       直接负责公寓住客的证件及出入境和停留记录，正确及时的上传公安系统。严格管理，确保无误。
1. Who is directly responsible for the daily management of hotel apartment service desk, familiar with work process and to ensure the daily reception daily functioning. 2. Supervise employees' daily work, ensure employees in accordance with the hotel service standards to complete the daily work. 3. Understanding of hotel apartment occupancy rate of the day and the next room bookings, organize and coordinate prosperity before/departure preparation and welcome/farewell courtesy arrangement, vehicles coordination. 4. Ensure that employees provide guests with good, quick and accurate experience of check-in and check-out. 5. Establish and maintain good relationship with customers, stable hotel guest loyalty. 6. Handle guest complaints and Suggestions, collecting apartment the guest's opinion and try to solve the problem and requirements for the guest. 7. Department of asset management, effective open source throttling. 8. Directly responsible for apartment dweller id and the entry and exit and stay records, the upload of the public security system properly.Strict management, to ensure that the correct.
【工作职责】[Job Responsibilities]
1.  直接向前厅部经理汇报工作，负责制定部门整体的工作计划。
2.  全面负责东大堂服务台和13楼公寓接待处以及东车场的管理工作。
3.  负责长住客人房间、欢迎礼遇的提前安排、及跟进房间卫生、工程的执整情况，
4.  长住客人离店的欢送及车辆安排统筹工作。
5.  直接负责落实和监督公寓住客的证件上传入库符合公安要求
6.  主持并参加每天公寓服务台的班前例会，审阅工作交接记录，监督员工的工作完成情况。
7.  检查和监督员工日常的仪容仪表和出勤情况。
8.  定期评估员工的工作表现和对员工进行业务考核。
9.  负责部门员工的招聘、评估及岗位培训工作；制定每月员工的班期及培训计划。
10. 巡查部门管辖范围内的所有公共地方的硬件设施、消防设备、安全设备等是否达标。
11. 保持与其他部门的紧密沟通卸掉，确保与各部门之间的工作能够顺利进行。
12. 负责对长住客服务的计划和管理工作，策划长住客活动和管理长住客活动中心。
13. 保持与客人沟通并收集客人意见，不断改进工作和满足客人的特别合理需求。并且负责及时处理客人投诉及突发事件的应急处理。
14. 除上述工作外，还需接受公司安排的临时性工作。
15. 要做到服务承诺的三点要求：1、微笑问候（微笑待客、与客人打招呼），2、感恩客人，3、征询意见（积极主动询问客人是否需要为其提供帮助）。                                                                       
16. 不可发放酒店负面信息，积极发放酒店正面信息，推广酒店住房、饮食资讯。                              
1.    Reporting directly to the front office manager, is responsible for department work plan as a whole. 2. The overall responsibility for the reception of the east lobby front desk and the 13th floor apartment and east yard management. 3. Be responsible for the permanent guest room, the welcome reception arrangements in advance, and follow up the room health, the project of the whole situation, 4. Long-staying guests farewell and vehicle arrangement work plan of your departure. 5. Directly responsible for the implementation and supervision of apartment dweller id upload library conform to the requirements of the public security 6. The host and participate in every apartment reception opening-tasting specials, reviewed the work handover records, supervise staff's work is done. 7. Check and supervision of staff daily grooming and attendance. 8. To assess employee's performance on a regular basis and business assessment to employees. 9. Responsible for staff recruitment, assessment and on-the-job training work;Make monthly schedule of employee and training plan. 10. Inspect all departments within the jurisdiction of the public place of hardware facilities, safety equipment, fire equipment, etc. Make sure those goals are met. 11. Keep close communication with other departments off, make sure to work between different departments can run smoothly. 12. Responsible for planning and management of long guest service, planning residents activities and management of long residents activities center. 13. Keep communication with customers and collect the guest opinion, continuously improvement work and meet the guest's special demand.And is responsible for timely handling guest complaints and emergencies emergency treatment. 14. In addition to the above work, still need to accept the temporary work assigned by the company.
15 .Three Service Guaranteed：1、Greet with a smile. 2、express our gratitude. 3、Consultation for opinion.
16 .Do not release negative information about the hotel, actively release positive information about the hotel, and promote the hotel housing and food information.

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