招聘Loyalty Manager忠实客户经理_唐山富力洲际酒店招聘信息-最佳东方

· Ensuring maximum IHG Rewards Club and InterContinental Ambassador members satisfaction through personal recognition and prompt cordial attention from arrival through departure

确保通过对客人的认知及关注使优悦会及优悦会大使卡会员在入住到离店对酒店的服务满意。

· Monitor Guest Service Agents personnel to ensure IHG Rewards Club and InterContinental Ambassador members consistently receive all benefits, repeat guests and other VIP’s receive special recognition and service

监督前台接待员确保优悦会及优悦会大使卡会员一贯地收到酒店提供的优惠条款，并对常客及贵宾有特色的认知和服务。

· Review arrival lists for all IHG Rewards Club InterContinental Ambassador members and select the potential Priority Club/InterContinental Ambassador enrollment

回顾优悦会及优悦会大使卡会员到店情况并选择出有潜力的客人加入优悦会及优悦会大使卡。

· Check room allocations, amenities and special requests of IHG Rewards Club and InterContinental Ambassador members and VIP rooms prior to the guests arrival

在优悦会及优悦会大使卡会员，酒店贵宾到店前，对房间进行检查分配情况，贵宾赠品及特殊要求。

· Greet VIP guests and IHG Rewards Club and InterContinental Ambassador members personally

对于酒店贵宾和优悦会及优悦会大使卡会员亲自问候。

· Liaise with other departments and necessary outside contracts to ensure excellent service delivery

与其他部门及外部合作部门保持密切联系，确保提供高标准的服务

· Oversee maintenance of efficient repeat guest history system

负责维护常客客史系统

· Promote Inter-Hotel sales and in-house facilities

推销酒店产品设施

· Perform such functions as to include but not be limited to:

负责如下工作内容但不限于此

· IHG Rewards Club/InterContinental Ambassador and regular guest welcome letters

优悦会及优悦会大使卡和常客的欢迎信

· Solicitation of Priority Club/InterContinental Ambassador applications

负责优悦会及优悦会大使卡会员招募

· Attending to special requests by guests

关注客人的特殊需求

· Handle guest complaints and refer them as necessary, follows up on corrective action

处理客人投诉，跟进结果

· Compile, analyze and control guest relations’ costs

努力控制好客户关系的成本

· Schedule and attend regular IHG Rewards Club/InterContinental Ambassador Members and VIP guest cocktail parties and social engagements in an effort to further improve on service delivery

定期参加常客，优悦会及优悦会大使卡及酒店贵宾的鸡尾酒会，以便努力提升服务水平

· Prepare requisitions for amenities on a timely basis

及时准备好贵宾赠品

· Organize and conduct regular meeting for all Guest Service Agent’s staff to facilitate communications and smooth operations relating IHG Rewards Club activities

定期组织前台员工会议确保将优悦会的各项活动告知给前台员工

唐山富力洲际酒店，由洲际酒店集团管理，精心选址于城市的中心，位于万达商圈繁华地段，交通十分便利，是都市中一道美丽的风景；雍容典雅的风格、体贴入微的服务带给您无尚尊贵的享受，使您的唐山之旅尽善尽美。招聘专线：0315-5783333 转 6555 联系人：刘女士面试地点：河北省唐山市路南区文化路11号，乘坐7路、8路、41路、63路到长青楼站下车面试时间：每周二或周三上午9:00-下午4:00