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Duties and Responsibilities工作职责
· Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity
· 随时以友好和乐于协助的态度迎接客人,并尽量了解和称呼客人的名字。
· Registers and rooms all arrivals according to established procedures
· 按照既定工作程序为所有来客登记并安排房间。
· Maintains intimate knowledge of departmental standards and procedures
· 熟知部门标准工作程序。
QUALIFICATIONS AND REQUIREMENTS任职要求
· 1 year experience in guest / customer service, or an equivalent combination of education and experience.
· 拥有1年宾客服务部工作经验,或与此相当的教育和相关工作经验结合的背景。