• 五险一金
• 节日礼物
• 技能培训
• 带薪年假
• 岗位晋升
• 管理规范
• 员工生日礼物
• 包吃包住
• 领导好

PURPOSE OF POSITION
1.To book and assist with arrangements for weddings, social events, meetings and site inspections
2.Responsible in achieving Wedding Catering and Banquet sales objectives and revenue goals within areas of responsibility.
3.Finalizing all details relating to catering functions from concept stage until final billing.
4.To ensure delivery of the highest standards of service and coordinates all other details with relevant departments.
5.Communicating all function details by way of event order, maintaining a follow-up system to ensure repeat clients.
6. Maintains and updates sales records manually and electronically as required.
7.Hotel account information should be confidential by sales person
 
KEY ROLES & RESPONSIBILITIES
1.Maintain complete knowledge of:
2.The hotel and the hotel surrounding area situation
3.All hotel features / services, hours of operation
4. Hotel function space, entertainment options, menus and floral decoration options
5.Hotel safety guidelines and evacuation plan
6.Scheduled daily group activities
7.The price, area ,size for wedding catering and meeting venues in hotel
8.Facilities and equipment can provided for wedding catering and meeting by hotel
9.understand and familiar with Chinese or western wedding arrangement and process
10.Promote positive relations with guests and employees
11. Assists the Director of Convention in achieving budgeted revenue and costs
12.To negotiate with clients ensuring that profitability guidelines of the hotel are adhered to ensure guest needs and all requests are met
13.Demonstrates effective and appropriate interaction with guests whilst maintaining a professional approach and image
14.Analyses evaluate and improve your personal performance on a continual basis
15.Carries out other tasks as directed by supervisor
16.Accommodate all guest requests expediently and courteously
17.Acknowledge all customers and handle guest complaints to their satisfaction
18.Answer incoming phone calls in a pleasant manner using Raffles telephone etiquette
19.Handle telephone enquiries according to departmental procedure
20.Review in-house guest list and be familiar with guest 21.Follow-up with in-house guest to ensure on-going service to the guest
22.Develop professional relationships with key players in the designated Market segment to build business
23.Liaise with banquet team to ensure correct set-up of function to meet guests needs
24.Arrange site inspections for potential guests
25.Maintain high level of knowledge of the competition's product
26.Maintain good relationships with counterparts at competing hotels; promote all Raffles Hotels whenever possible
 
PERSONAL ATTRIBUTES
1.Strong written and verbal communication skills in English
2.Leadership skills and knowledge of all tasks within the area of responsibility.
3.Knowledge and experience in Internet and other major computer programs.
4.Ability to use Sales and Front Office computer systems.
5.Ability and understanding of the market and competition.
6.Able to develop rapport with Colleagues and Management staff
7.Strong organization and time management skills in 8.Computer literate
9.Ability to do basic arithmetic
10.Understanding and ability to work in a multi-cultural environment
11.Excellent follow-up and documentation skills
12.Service industry experience preferably in a four or five star hotel
13.Ability to calmly and effectively execute last minute requests
 
Additional Skill required:
14.Excellent written and spoken Mandarin & English are a must.
15.Good computer skills with minimum requirement in use of Microsoft Windows, Microsoft Office, Internet and other popular software
16.Good interpersonal & communication skills
17.Ability to work independently and as a team

All great journeys begin somewhere, and ours began in Singapore some 130 years ago with the opening of the first Raffles Hotel. Today, Raffles has evolved into an international brand, with the Raffles name spans across the globe from exotic destinations to vibrant cities. Raffles Hainan, located in the “Hawaii of Asia” – Hainan, is grand opened in November of  2013 and enjoyed a superior beachfront location while offering guests direct access to the adjacent championship golf course. The resort’s 299 guestrooms and 32 luxurious villas are among the most spacious and all offer commanding sea views. The resort will feature 6 exciting food and beverage concepts, a 1,400 sqm Raffles Spa, a grand ballroom and flexible meeting spaces for special events.At Raffles, we believe that true luxury is not just about physical luxury, it is about how our guests feel. We call this ‘emotional luxury’. We offer excellent career development and growth opportunities for our colleagues who have the talent, dedication, drive and passion to be part of a leading global hospitality brand.  所有绝美的旅程都会在某一个地方开始，而我们的开端源于130多年前的新加坡，伴随着第一家莱佛士酒店的开幕。时值今日，莱佛士足迹遍布全球知名城市，成为广为认可的国际酒店品牌。海南莱佛士酒店位于著有“亚洲夏威夷”之称的海南，于2013年11月盛大开业，坐拥纯美海岸线，毗邻世界级高尔夫球场。299间全海景客房及32间奢华别墅，为宾客提供超大海景视野，宾客在享受精致的同时，俯瞰水清沙白。酒店拥有六间不同风格的餐厅，1400平方米莱佛士水疗设施，大型宴会厅及面积各异的多功能厅，满足各种会议需要。  在莱佛士，我们相信真正的奢华，不仅仅来自于物质奢华，而是源自宾客感受，我们称之为“触动心灵的奢华”。我们为具有天赋、专心致力于酒店行业、自我鞭策，并热忱追随全球领导地位酒店品牌的同事们，提供绝佳的职业发展与成长机会。  Our Brand Promise 我们的品牌承诺 A Raffles hotel is an oasis for the well travelled. Delivering emotional luxury to everyone who visits us. 莱佛士是品质旅行者的心灵栖所， 为每一位到访的宾客传递触动心灵的奢华。  The Raffles Way 莱佛士待客之道 Welcoming – Be hospitable and proud to bring guests into your hotel,  making them feel at home.热情 – 款待周到，亲切好客，让人乐意下榻酒店，营造宾至如归的感受。Thoughtful – Understand, anticipate and care about what our guests  need, where nothing is too much effort.体贴入微，关怀备至，设想周到；不辞劳苦，只为做得更好。Charming – Be warm, genuine, individual and interesting; making  everyone feel at ease.迷人 – 永保真诚、独特、风趣，让人毫无压力、倍感自在。Graceful – Be polite, elegant and discreet; never in the way, always  there when needed.优雅 – 彬彬有礼，保持气度；总能在必要之时献上贴心服务，又不会给宾客形成干扰。Generous – Be generous with your time when engaging with our guests.慷慨 – 不吝啬与客人沟通的每一分钟时间。Grooming – Be well presented.仪容仪表 – 保持整洁得体的形象。 Our Values 我们的价值观Guest Passion - 热忱待客Sustainable Performance  - 持续绩效Spirit of Conquest - 进取精神 Innovation - 创 新Respect - 尊 重Trust - 信 任For more information, welcome to visit our website: https://frhi.taleo.net/careersection/ext_frhi/moresearch.ftl?lang=en更多信息，欢迎浏览我们的官方网站：https://frhi.taleo.net/careersection/ext_frhi/moresearch.ftl?lang=en