招聘Raffles Art Shop Surpervisor 莱佛士艺术品商店主管_海南清水湾莱佛士酒店招聘信息-最佳东方

PURPOSE OF POSITION岗位目标

Will be expected to know about the prices of the shop’s products and interact with customers with the aim of selling. And will be expected to reach monthly sales targets, which can lead to a pressurized work environment. Also be expected to know about various promotions on offer and help in ordering and arranging the delivery of stock. Attendant will also be expected to have specialist knowledge about the products on sale.

确保清楚商店的所有的产品价格，产品的种类，以及如何为客人介绍商店的产品，增加财务收入。确保产品整齐的摆放。

KEY ROLES & RESPONSIBILITIES重要职责

· Acknowledge, greet, and smile to every guest in the hotel.

· 陪同，微笑问候每一位客人

· The hours a shop attendant will be expected to work will often match the hours the store is open. This may include evening and weekend work. Given the nature of the job, shop attendants spend a lot of time on their feet and often have to carry and lift heavy items, so a good level physical condition is required.

· 工作的时间以商店的营业的时间为准，包括晚上的班次和周末，由于工作性质使然，商店的员工在工作期间会经常来回搬运货物，因此良好的身体素质也是必须的。

· Ensure smooth communication with guest as per Raffles Standards.

· 按照莱佛士酒店标准确保与客人之间的沟通顺畅。

· Available to cater to customers’ needs.

· 尽可能地满足客人的需求

· Maximizes every opportunity to increase revenue by up-selling.

· 最大可能地抓住机会销售酒店产品，增加酒店收入

· Ensures all the information will be informed all staff though the art shop logbook.

· 确保所有信息通过交班本及时的告知商店的同事

· Responsible for all maintenance of equipment and its accessories in Art Shop.

· 对艺术商店设备的维护负责

· Ensure tight controls are in place on bookings for equipment hire and serviced office occupancy to avoid guest inconvenience by way of over-booking and the subsequent lack of service and equipment.

· 确保商店所有物品和租借的设备摆放整齐，避免物品短缺给客人造成不便

· Maintain a clean work environment

· 保持干净的工作环境

· Maintain detailed knowledge of the Hotel’s fire, life and safety system

· 熟知酒店的火警，逃生及安全系统

· Adhere to hotel policies and procedures

· 遵守酒店政策和程序

PERSONAL ATTRIBUTES个人特质

· Good English language verbal communication skills

· 流利的英语书写和口头交流

· Ability to work cohesively with co-workers and managers as part of a team

· 有较强的团队合作能力

· Ability to be attentive to guest needs, remaining calm and courteous at all times

· 在任何时刻都能够注意到客人的需求,保持冷静,礼貌。

· Ability to promote positive relations with hotel residents and patrons

· 可以把工作重心放在客人需求，同事任何时候保持冷静和有礼貌

· Ability to exercise good judgment with difficult guests

· 可以从投诉客人处得到不错的评价

· Understanding and ability to work in a multi-cultural environment

· 理解并有能力在一个多文化环境下工作

QUALIFICATIONS

职位资历

· Secondary Education or relevant qualifications in Hotel Management.

· 中等教育或相关酒店管理资历

EXPERIENCE

工作经历

· Minimum one year’s experience in hospitality or customer service related industry

· 至少一年四星或五星相关工作经验

All great journeys begin somewhere, and ours began in Singapore some 130 years ago with the opening of the first Raffles Hotel. Today, Raffles has evolved into an international brand, with the Raffles name spans across the globe from exotic destinations to vibrant cities. Raffles Hainan, located in the “Hawaii of Asia” – Hainan, is grand opened in November of 2013 and enjoyed a superior beachfront location while offering guests direct access to the adjacent championship golf course. The resort’s 299 guestrooms and 32 luxurious villas are among the most spacious and all offer commanding sea views. The resort will feature 6 exciting food and beverage concepts, a 1,400 sqm Raffles Spa, a grand ballroom and flexible meeting spaces for special events.At Raffles, we believe that true luxury is not just about physical luxury, it is about how our guests feel. We call this ‘emotional luxury’. We offer excellent career development and growth opportunities for our colleagues who have the talent, dedication, drive and passion to be part of a leading global hospitality brand. 所有绝美的旅程都会在某一个地方开始，而我们的开端源于130多年前的新加坡，伴随着第一家莱佛士酒店的开幕。时值今日，莱佛士足迹遍布全球知名城市，成为广为认可的国际酒店品牌。海南莱佛士酒店位于著有“亚洲夏威夷”之称的海南，于2013年11月盛大开业，坐拥纯美海岸线，毗邻世界级高尔夫球场。299间全海景客房及32间奢华别墅，为宾客提供超大海景视野，宾客在享受精致的同时，俯瞰水清沙白。酒店拥有六间不同风格的餐厅，1400平方米莱佛士水疗设施，大型宴会厅及面积各异的多功能厅，满足各种会议需要。在莱佛士，我们相信真正的奢华，不仅仅来自于物质奢华，而是源自宾客感受，我们称之为“触动心灵的奢华”。我们为具有天赋、专心致力于酒店行业、自我鞭策，并热忱追随全球领导地位酒店品牌的同事们，提供绝佳的职业发展与成长机会。 Our Brand Promise 我们的品牌承诺 A Raffles hotel is an oasis for the well travelled. Delivering emotional luxury to everyone who visits us. 莱佛士是品质旅行者的心灵栖所，为每一位到访的宾客传递触动心灵的奢华。 The Raffles Way 莱佛士待客之道 Welcoming – Be hospitable and proud to bring guests into your hotel, making them feel at home.热情 – 款待周到，亲切好客，让人乐意下榻酒店，营造宾至如归的感受。Thoughtful – Understand, anticipate and care about what our guests need, where nothing is too much effort.体贴入微，关怀备至，设想周到；不辞劳苦，只为做得更好。Charming – Be warm, genuine, individual and interesting; making everyone feel at ease.迷人 – 永保真诚、独特、风趣，让人毫无压力、倍感自在。Graceful – Be polite, elegant and discreet; never in the way, always there when needed.优雅 – 彬彬有礼，保持气度；总能在必要之时献上贴心服务，又不会给宾客形成干扰。Generous – Be generous with your time when engaging with our guests.慷慨 – 不吝啬与客人沟通的每一分钟时间。Grooming – Be well presented.仪容仪表 – 保持整洁得体的形象。 Our Values 我们的价值观Guest Passion - 热忱待客Sustainable Performance - 持续绩效Spirit of Conquest - 进取精神 Innovation - 创新Respect - 尊重Trust - 信任For more information, welcome to visit our website: https://frhi.taleo.net/careersection/ext_frhi/moresearch.ftl?lang=en更多信息，欢迎浏览我们的官方网站：https://frhi.taleo.net/careersection/ext_frhi/moresearch.ftl?lang=en