• 五险一金
• 节日礼物
• 技能培训
• 带薪年假
• 岗位晋升
• 管理规范
• 员工生日礼物
• 包吃包住
• 领导好

PURPOSE OF POSITION
职位目的
l  To offer good service to guests for the purpose of high score in surveying guests’      satisfaction
 为客人提供优质的服务，提高儿童亲子乐园的满意度
l  To clean kids’ club to create good environment for kids
  做好儿童亲子乐园的清洁卫生工作，确保小朋友有一个干净整洁的娱乐环境
l  To organize activities for children
   为孩子们组织活动
 
KEY ROLES & RESPONSIBILITIES
主要职责及责任
l  To be enthusiastic about the work to guarantee good service
 热爱本职工作，为客人提供热情，周到的服务
l  To guild guests to register, positively introduce activities to them
 引导客人做好登记，主动向客人介绍儿童亲子乐园的活动
l  To examine all electrical equipment to make sure they work well
 仔细检查电视、灯是否正常，发现问题及时报修
l  To help kids to paint and following charge
 协助小朋友画画，并做好收银工作
l  To disinfect  toys
  经常给玩具消毒
l  To let the supervisor know it if facing an problem
  如遇问题，及时通知相关负责人
l  To check all electricity and equipment .then close the door
    下班前，一定要检查设备，并关好门
 
ADMINISTRATIVE DUTIES
行政管理职责
l  Effective coverage of kid’s club.
       能高效处理儿童乐园工作
l  Adherence to Standard Operating Procedures Manual.
        遵循酒店营运程序标准工作手册的要求
l  Maintain accurate records as required by provincial regulations.
        根据当地规定，保持准确的工作记录。
l  Attend weekly/monthly lift guard departmental communication meetings.
        参加每周/月救生部门沟通例会
 
HEALTH AND SAFETY
健康和安全
l  Follow and ensure that all Colleagues follow all safety procedures and practices.
        遵循并确保所有同事遵守所有的安全工作程序
l  Adherence to kid’s club department emergency procedures/safety manual.
        遵循儿童乐园部门应急工作程序/安全工作手册
l  Ensure all departments adhere to all safety practices of Raffles Spas.
        确保所有部门遵循莱佛士水疗工作安全的实施条例
 
FINANCIAL RESPONSIBILITIES
财务职责
l  Maintain the kid’s club in peak condition at all times, while adhering to all aspects of the operations budget, including payroll.
        在酒店规定的预算范围内（包括工资），保持儿童乐园状态良好。
  
COLLEAGUE RELATIONS
同事关系
l  Ensure kid’s club department maintains a positive relationship with all departments in the spa and hotel.
        确保儿童乐园与水疗及酒店所有部门保持积极的关系。
l  Ensure Colleagues have a complete understanding of and adhere to the spa's policy relating to safety.
        确保同事完全理解并遵循酒店安全工作规定之政策。
l  Ensure all Colleagues adhere to all spa standards as stated in the employee handbook.
        确保所有员工遵守员工手册的各项规定。
 
GUEST SERVICE
对客服务
l  Ensure the facility is in peak condition at all times (operations and cleanliness).
        确保设施设备在运作及清洁方面一直处于良好状态。
l  Ensure Guest/Member satisfaction at all times by ensuring that safety and service is always the spa's first priority.
        在保证安全及服务的前提下，确保客人/会员满意度。
 
OTHER DUTIES
其它职责
l  Carry out any other duties and responsibilities as assigned.
        执行其它分配的工作任务。
 
PERSONAL ATTRIBUTES
个人特质
l  Able to speak, read and write English
具有说，读和写英语的能力
l  Proficient in the use of Microsoft Office 
          熟练使用微软办公软件
l  Organizational and training abilities
        具有组织和培训能力
l  Shows your care to kids.
 热爱小朋友
l  High School or Diploma in Hotel Administration, Hotel Management or equivalent
  高中或酒店行政管理，酒店管理或相当的大专学历
l  1 years recreation experience preferably in a hotel of similar size and complexity and including supervisory experience or training
  最好拥有在相似规模酒店1年康乐工作经验，包括的管理经验或培训经验

All great journeys begin somewhere, and ours began in Singapore some 130 years ago with the opening of the first Raffles Hotel. Today, Raffles has evolved into an international brand, with the Raffles name spans across the globe from exotic destinations to vibrant cities. Raffles Hainan, located in the “Hawaii of Asia” – Hainan, is grand opened in November of  2013 and enjoyed a superior beachfront location while offering guests direct access to the adjacent championship golf course. The resort’s 299 guestrooms and 32 luxurious villas are among the most spacious and all offer commanding sea views. The resort will feature 6 exciting food and beverage concepts, a 1,400 sqm Raffles Spa, a grand ballroom and flexible meeting spaces for special events.At Raffles, we believe that true luxury is not just about physical luxury, it is about how our guests feel. We call this ‘emotional luxury’. We offer excellent career development and growth opportunities for our colleagues who have the talent, dedication, drive and passion to be part of a leading global hospitality brand.  所有绝美的旅程都会在某一个地方开始，而我们的开端源于130多年前的新加坡，伴随着第一家莱佛士酒店的开幕。时值今日，莱佛士足迹遍布全球知名城市，成为广为认可的国际酒店品牌。海南莱佛士酒店位于著有“亚洲夏威夷”之称的海南，于2013年11月盛大开业，坐拥纯美海岸线，毗邻世界级高尔夫球场。299间全海景客房及32间奢华别墅，为宾客提供超大海景视野，宾客在享受精致的同时，俯瞰水清沙白。酒店拥有六间不同风格的餐厅，1400平方米莱佛士水疗设施，大型宴会厅及面积各异的多功能厅，满足各种会议需要。  在莱佛士，我们相信真正的奢华，不仅仅来自于物质奢华，而是源自宾客感受，我们称之为“触动心灵的奢华”。我们为具有天赋、专心致力于酒店行业、自我鞭策，并热忱追随全球领导地位酒店品牌的同事们，提供绝佳的职业发展与成长机会。  Our Brand Promise 我们的品牌承诺 A Raffles hotel is an oasis for the well travelled. Delivering emotional luxury to everyone who visits us. 莱佛士是品质旅行者的心灵栖所， 为每一位到访的宾客传递触动心灵的奢华。  The Raffles Way 莱佛士待客之道 Welcoming – Be hospitable and proud to bring guests into your hotel,  making them feel at home.热情 – 款待周到，亲切好客，让人乐意下榻酒店，营造宾至如归的感受。Thoughtful – Understand, anticipate and care about what our guests  need, where nothing is too much effort.体贴入微，关怀备至，设想周到；不辞劳苦，只为做得更好。Charming – Be warm, genuine, individual and interesting; making  everyone feel at ease.迷人 – 永保真诚、独特、风趣，让人毫无压力、倍感自在。Graceful – Be polite, elegant and discreet; never in the way, always  there when needed.优雅 – 彬彬有礼，保持气度；总能在必要之时献上贴心服务，又不会给宾客形成干扰。Generous – Be generous with your time when engaging with our guests.慷慨 – 不吝啬与客人沟通的每一分钟时间。Grooming – Be well presented.仪容仪表 – 保持整洁得体的形象。 Our Values 我们的价值观Guest Passion - 热忱待客Sustainable Performance  - 持续绩效Spirit of Conquest - 进取精神 Innovation - 创 新Respect - 尊 重Trust - 信 任For more information, welcome to visit our website: https://frhi.taleo.net/careersection/ext_frhi/moresearch.ftl?lang=en更多信息，欢迎浏览我们的官方网站：https://frhi.taleo.net/careersection/ext_frhi/moresearch.ftl?lang=en