招聘Director of Spa & Recreation 水疗及康乐总监_海南清水湾莱佛士酒店招聘信息-最佳东方

JOB RESPONSIBILITIES

Direct operations of the facility, including short andlong range strategic planning so that the spa & recreation operates costeffectively and efficiently.
Ensure the establishment and execution of alldepartmental goals.
Manage, train, and motivate all personnel reporting tothis position.
Serve as a link between the hotel and the spa &recreation industry.
Meet with group meeting planners to show spa &recreation facility and programs as required.
Promote and sell customized spa & recreation programsto conference groups as required.
Tour prospective spa Guests.
Provide and take responsibility for the professionaldelivery of all information on the telephone and in person to all potential spa Guests
Promote all hotel and spa packages and promotions.
Lead in the implementation of 12-month marketing plan.
Identify new business and marketing opportunities.
Assist in the Implementation of 12-month public relationsprogram, i.e. calendar of events, media etc.
Work efficiently with hotel public relations in allaspects of spa &recreation / hotel promotion as required.
Act as a spokesperson for the Spa and the Brand.
Work with Corporate advertising, promotion and publicrelations as required.
Work with hotel and regional sales and marketing asrequired.
Maintain thorough knowledge of competitors, includinglocation, product offering, pricing, promotion and sales techniques.
Administration and implementation of staff training inall aspects of the spa’s operations i.e. business telephone usage, guestrelations, spa services (massage, body scrubs, facials etc.), retail sales etc.
Assist in the supervision, operation and coverage of allspa & recreation departments:
Salon
Front desk/reception
Boutique
Ensure effective communication amongst all departmentswithin the hotel.

PERSONALATTRIBUTES

Bachelor’sDegree (Business Administration) an asset.
Minimum of 5years-experience in management position in a spa&recreation or relatedfield an asset.
Experience inthe hospitality industry an asset.
Desire toprovide phenomenal Guest experiences.

工作职责

领导水疗及康乐总体营运，包括短期和长期策略计划，以使水疗及康乐得到高效营运。
确保各个分部门的目标得到设立和执行。
管理、培训、激励所有职位的员工向总监汇报工作。
扮演酒店和水疗及康乐行业两者之间的桥梁链接角色。
需要的情况下，向团队会议负责人展示水疗及康乐设施设备和项目。
必要时，向会议团促销定制的水疗及康乐项目。
带领潜在的水疗顾客参观水疗。
通过电话或当面给所有潜在客户提供专业的信息。
积极对酒店和水疗包价和促销活动进行促销。
带领团队执行年度市场计划。
发掘新的生意和市场信息。
协助执行年度公共关系活动，例如年度盛会、媒体等。
根据要求配合酒店公关部推广水疗中心及康乐/酒店的促销活动。
是水疗及其品牌的代言人。
根据要求进行媒体广告、推广促销、公共关系等工作。
与酒店及区域市场销售进行合作。
时刻了解并掌握竞争者的全部信息，包括地理位置、产品、售价、促销活动和销售技巧等。
合理安排并完成所有员工在运作上的全方位培训工作，例如电话礼仪，顾客关系，零售销售，水疗服务（身体去角质、按摩、面部护理等等）。
协助管理整个水疗及康乐部门的监督、运作情况。
沙龙。
前台。
零售精品店。
确保与酒店各部门的有效沟通工作。

个人特质

拥有学士学位者（工商管理专业）优先考虑。
在水疗及康乐或相关岗位有5年以上管理经验优先考虑。
有酒店工作经验者优先考虑。
致力于给客人提供非凡的宾客体验。

All great journeys begin somewhere, and ours began in Singapore some 130 years ago with the opening of the first Raffles Hotel. Today, Raffles has evolved into an international brand, with the Raffles name spans across the globe from exotic destinations to vibrant cities. Raffles Hainan, located in the “Hawaii of Asia” – Hainan, is grand opened in November of 2013 and enjoyed a superior beachfront location while offering guests direct access to the adjacent championship golf course. The resort’s 299 guestrooms and 32 luxurious villas are among the most spacious and all offer commanding sea views. The resort will feature 6 exciting food and beverage concepts, a 1,400 sqm Raffles Spa, a grand ballroom and flexible meeting spaces for special events.At Raffles, we believe that true luxury is not just about physical luxury, it is about how our guests feel. We call this ‘emotional luxury’. We offer excellent career development and growth opportunities for our colleagues who have the talent, dedication, drive and passion to be part of a leading global hospitality brand. 所有绝美的旅程都会在某一个地方开始，而我们的开端源于130多年前的新加坡，伴随着第一家莱佛士酒店的开幕。时值今日，莱佛士足迹遍布全球知名城市，成为广为认可的国际酒店品牌。海南莱佛士酒店位于著有“亚洲夏威夷”之称的海南，于2013年11月盛大开业，坐拥纯美海岸线，毗邻世界级高尔夫球场。299间全海景客房及32间奢华别墅，为宾客提供超大海景视野，宾客在享受精致的同时，俯瞰水清沙白。酒店拥有六间不同风格的餐厅，1400平方米莱佛士水疗设施，大型宴会厅及面积各异的多功能厅，满足各种会议需要。在莱佛士，我们相信真正的奢华，不仅仅来自于物质奢华，而是源自宾客感受，我们称之为“触动心灵的奢华”。我们为具有天赋、专心致力于酒店行业、自我鞭策，并热忱追随全球领导地位酒店品牌的同事们，提供绝佳的职业发展与成长机会。 Our Brand Promise 我们的品牌承诺 A Raffles hotel is an oasis for the well travelled. Delivering emotional luxury to everyone who visits us. 莱佛士是品质旅行者的心灵栖所，为每一位到访的宾客传递触动心灵的奢华。 The Raffles Way 莱佛士待客之道 Welcoming – Be hospitable and proud to bring guests into your hotel, making them feel at home.热情 – 款待周到，亲切好客，让人乐意下榻酒店，营造宾至如归的感受。Thoughtful – Understand, anticipate and care about what our guests need, where nothing is too much effort.体贴入微，关怀备至，设想周到；不辞劳苦，只为做得更好。Charming – Be warm, genuine, individual and interesting; making everyone feel at ease.迷人 – 永保真诚、独特、风趣，让人毫无压力、倍感自在。Graceful – Be polite, elegant and discreet; never in the way, always there when needed.优雅 – 彬彬有礼，保持气度；总能在必要之时献上贴心服务，又不会给宾客形成干扰。Generous – Be generous with your time when engaging with our guests.慷慨 – 不吝啬与客人沟通的每一分钟时间。Grooming – Be well presented.仪容仪表 – 保持整洁得体的形象。 Our Values 我们的价值观Guest Passion - 热忱待客Sustainable Performance - 持续绩效Spirit of Conquest - 进取精神 Innovation - 创新Respect - 尊重Trust - 信任For more information, welcome to visit our website: https://frhi.taleo.net/careersection/ext_frhi/moresearch.ftl?lang=en更多信息，欢迎浏览我们的官方网站：https://frhi.taleo.net/careersection/ext_frhi/moresearch.ftl?lang=en