招聘Housekeeping Coordinator 客房部协调员_海南清水湾莱佛士酒店招聘信息-最佳东方

PURPOSE OF POSITION

职位目标

To provide a consistent housekeeping service to guest rooms, balconies, bathrooms, restaurants, public areas and circulatory areas that meets the hotel’s standards for cleanliness and presentation.

对客房，阳台，浴室，餐厅，公共区域和循环领域进行全球统一的清洁服务，以达到集团的清洁标准并将这一标准展现在客人面前。

KEY ROLES & RESPONSIBILITIES

重要职责

Cleans and maintains areas of responsibility according to set standards and procedures
根据正确标准和程序，清洁和维护所负责区域
Replenish guest supplies
补充客用品
Ensure guests requests are promptly and courteously met
确保客人的要求及时有礼貌的满足
Report damage or malfunction in hotel rooms/areas to Supervisor
将客房和公共区域内设施设备的损坏或故障及时报告给上级主管。
Maintain equipment in a proper state of cleanliness and repair
负责专属设备的清洁与日常维护，如有故障应立即联系工程部进行维修。
Maintain a section room report as well as a daily productivity report
保证每日工作单的填写，并要做一间填一间。
Attend daily briefings with supervisor and takes on daily assigned tasks
参加每天的部门晨会，并从主管处取得当日工作单。
Reports lost and found articles to the housekeeping office immediately
如发现客人遗留物品立即向管家部办公室报告
Handle guest complaints, reporting them to Supervisor immediately
如遇客人投诉不在自己能解决的能力范围内应立即向主管报告。
Report unusual behavior/activities in guestroom, floors/ public areas to Supervisor
如发现可疑的人或事件应立即向自己直属主管报告。
Record room status in allocated section accurately
在自己的管辖范围你准确的记录房间状态。
Comply with hotel’s health, safety and hygiene policy
在健康，安全，仪表仪容方面达到酒店标准。
Adhere to personnel grooming and hygiene standards
注意个人行为规范和卫生标准。
Attend meetings and training sessions as required
按照酒店和部门的规定参加会议和培训。
Carry out valet services when required (e.g. delivery of linen, processing laundry orders)
在需要时可为客人提供
Fully understands the difference in guest levels (VIPs) and Room Categories
能够区分VIP的等级和客房的类别。

PERSONAL ATTRIBUTES
个人特质
Good organisational skills
良好的组织能力。
Good level of engagement with guests
良好的对客服务意识。
Good knowledge of Housekeeping Operations
熟悉管家部的业务知识。

QUALIFICATIONS
职位资历
Secondary education
中学以上学历。
Good Housekeeping knowledge
熟悉管家部的工作程序

EXPERIENCE
工作经验
Minimum 2 years experience in a similar capacity in a luxury hotel environment
2年以上5星级酒店相关工作经验。

All great journeys begin somewhere, and ours began in Singapore some 130 years ago with the opening of the first Raffles Hotel. Today, Raffles has evolved into an international brand, with the Raffles name spans across the globe from exotic destinations to vibrant cities. Raffles Hainan, located in the “Hawaii of Asia” – Hainan, is grand opened in November of 2013 and enjoyed a superior beachfront location while offering guests direct access to the adjacent championship golf course. The resort’s 299 guestrooms and 32 luxurious villas are among the most spacious and all offer commanding sea views. The resort will feature 6 exciting food and beverage concepts, a 1,400 sqm Raffles Spa, a grand ballroom and flexible meeting spaces for special events.At Raffles, we believe that true luxury is not just about physical luxury, it is about how our guests feel. We call this ‘emotional luxury’. We offer excellent career development and growth opportunities for our colleagues who have the talent, dedication, drive and passion to be part of a leading global hospitality brand. 所有绝美的旅程都会在某一个地方开始，而我们的开端源于130多年前的新加坡，伴随着第一家莱佛士酒店的开幕。时值今日，莱佛士足迹遍布全球知名城市，成为广为认可的国际酒店品牌。海南莱佛士酒店位于著有“亚洲夏威夷”之称的海南，于2013年11月盛大开业，坐拥纯美海岸线，毗邻世界级高尔夫球场。299间全海景客房及32间奢华别墅，为宾客提供超大海景视野，宾客在享受精致的同时，俯瞰水清沙白。酒店拥有六间不同风格的餐厅，1400平方米莱佛士水疗设施，大型宴会厅及面积各异的多功能厅，满足各种会议需要。在莱佛士，我们相信真正的奢华，不仅仅来自于物质奢华，而是源自宾客感受，我们称之为“触动心灵的奢华”。我们为具有天赋、专心致力于酒店行业、自我鞭策，并热忱追随全球领导地位酒店品牌的同事们，提供绝佳的职业发展与成长机会。 Our Brand Promise 我们的品牌承诺 A Raffles hotel is an oasis for the well travelled. Delivering emotional luxury to everyone who visits us. 莱佛士是品质旅行者的心灵栖所，为每一位到访的宾客传递触动心灵的奢华。 The Raffles Way 莱佛士待客之道 Welcoming – Be hospitable and proud to bring guests into your hotel, making them feel at home.热情 – 款待周到，亲切好客，让人乐意下榻酒店，营造宾至如归的感受。Thoughtful – Understand, anticipate and care about what our guests need, where nothing is too much effort.体贴入微，关怀备至，设想周到；不辞劳苦，只为做得更好。Charming – Be warm, genuine, individual and interesting; making everyone feel at ease.迷人 – 永保真诚、独特、风趣，让人毫无压力、倍感自在。Graceful – Be polite, elegant and discreet; never in the way, always there when needed.优雅 – 彬彬有礼，保持气度；总能在必要之时献上贴心服务，又不会给宾客形成干扰。Generous – Be generous with your time when engaging with our guests.慷慨 – 不吝啬与客人沟通的每一分钟时间。Grooming – Be well presented.仪容仪表 – 保持整洁得体的形象。 Our Values 我们的价值观Guest Passion - 热忱待客Sustainable Performance - 持续绩效Spirit of Conquest - 进取精神 Innovation - 创新Respect - 尊重Trust - 信任For more information, welcome to visit our website: https://frhi.taleo.net/careersection/ext_frhi/moresearch.ftl?lang=en更多信息，欢迎浏览我们的官方网站：https://frhi.taleo.net/careersection/ext_frhi/moresearch.ftl?lang=en