招聘ID20033 Telephone operator 接线员_海南清水湾莱佛士酒店招聘信息-最佳东方

JOB RESPONSIBILITIES

Process all incoming and outgoing calls accurately and courteously.
Accurately record and control wake-up calls.
Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations.
Maintain a clean work environment.

QUALIFICATIONS

Minimum 1 year relevant experience preferably in a four or five star hotel.
Written and verbal communication skills in English.
Ability to work cohesively with co-workers as part of a team.
Good Communication skills.

岗位职责

准确而礼貌地接听所以打进和转出的电话。
按照莱佛士酒店标准确保内部各部门间的沟通流畅。
准确地记录并掌控叫醒服务。
协助解答客人关于国际长途和咨询方面事宜。
严格遵照客人隐私为准绳。
及时处理客人需求并将客人投诉汇报给当班主管。
熟知本地电话薄和常用电话号码。
严格按照酒店品牌标准、政策及程序管理并处理如火警、炸弹威胁和其他危险情况的发生。
遵守OH&S 政策和程序。

岗位要求

至少一年四星或五星相关工作经验。
中等教育或相关酒店管理资。
理解并有能力在一个多文化环境下工作。
流利的英语书写和口头交流。
有能力处理好同事和上级的关系。
有较强的团队合作能力。
可以把工作重心放在客人需求，同时任何时候保持冷静和有礼貌。
有能力积极提高与酒店客人以及业主的关系。
可以从投诉客人处得到不错的评价。

All great journeys begin somewhere, and ours began in Singapore some 130 years ago with the opening of the first Raffles Hotel. Today, Raffles has evolved into an international brand, with the Raffles name spans across the globe from exotic destinations to vibrant cities. Raffles Hainan, located in the “Hawaii of Asia” – Hainan, is grand opened in November of 2013 and enjoyed a superior beachfront location while offering guests direct access to the adjacent championship golf course. The resort’s 299 guestrooms and 32 luxurious villas are among the most spacious and all offer commanding sea views. The resort will feature 6 exciting food and beverage concepts, a 1,400 sqm Raffles Spa, a grand ballroom and flexible meeting spaces for special events.At Raffles, we believe that true luxury is not just about physical luxury, it is about how our guests feel. We call this ‘emotional luxury’. We offer excellent career development and growth opportunities for our colleagues who have the talent, dedication, drive and passion to be part of a leading global hospitality brand. 所有绝美的旅程都会在某一个地方开始，而我们的开端源于130多年前的新加坡，伴随着第一家莱佛士酒店的开幕。时值今日，莱佛士足迹遍布全球知名城市，成为广为认可的国际酒店品牌。海南莱佛士酒店位于著有“亚洲夏威夷”之称的海南，于2013年11月盛大开业，坐拥纯美海岸线，毗邻世界级高尔夫球场。299间全海景客房及32间奢华别墅，为宾客提供超大海景视野，宾客在享受精致的同时，俯瞰水清沙白。酒店拥有六间不同风格的餐厅，1400平方米莱佛士水疗设施，大型宴会厅及面积各异的多功能厅，满足各种会议需要。在莱佛士，我们相信真正的奢华，不仅仅来自于物质奢华，而是源自宾客感受，我们称之为“触动心灵的奢华”。我们为具有天赋、专心致力于酒店行业、自我鞭策，并热忱追随全球领导地位酒店品牌的同事们，提供绝佳的职业发展与成长机会。 Our Brand Promise 我们的品牌承诺 A Raffles hotel is an oasis for the well travelled. Delivering emotional luxury to everyone who visits us. 莱佛士是品质旅行者的心灵栖所，为每一位到访的宾客传递触动心灵的奢华。 The Raffles Way 莱佛士待客之道 Welcoming – Be hospitable and proud to bring guests into your hotel, making them feel at home.热情 – 款待周到，亲切好客，让人乐意下榻酒店，营造宾至如归的感受。Thoughtful – Understand, anticipate and care about what our guests need, where nothing is too much effort.体贴入微，关怀备至，设想周到；不辞劳苦，只为做得更好。Charming – Be warm, genuine, individual and interesting; making everyone feel at ease.迷人 – 永保真诚、独特、风趣，让人毫无压力、倍感自在。Graceful – Be polite, elegant and discreet; never in the way, always there when needed.优雅 – 彬彬有礼，保持气度；总能在必要之时献上贴心服务，又不会给宾客形成干扰。Generous – Be generous with your time when engaging with our guests.慷慨 – 不吝啬与客人沟通的每一分钟时间。Grooming – Be well presented.仪容仪表 – 保持整洁得体的形象。 Our Values 我们的价值观Guest Passion - 热忱待客Sustainable Performance - 持续绩效Spirit of Conquest - 进取精神 Innovation - 创新Respect - 尊重Trust - 信任For more information, welcome to visit our website: https://frhi.taleo.net/careersection/ext_frhi/moresearch.ftl?lang=en更多信息，欢迎浏览我们的官方网站：https://frhi.taleo.net/careersection/ext_frhi/moresearch.ftl?lang=en