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Duties & Responsibilities:
To know clearly the hotel objectives and sales target set for his/her area of responsibilities breakdown into weekly, monthly and yearly target set forth in the sales plan
Represents the hotel and participate in domestic and international sales activities
Constant customer contact directed towards existing customers and potential customers.
To conduct daily sales visit to assigned accounts to solicit business for the hotel for both rooms and food & beverage through effective client account management.
To plan sales coverage of area/territory assigned in the most effective manner.
Identifies and handles sales leads effectively and efficiently
Fulfills Customer Relationship Management responsibilities and sales goals for defined customers through planned customer interview
Conduct active distribution of product information and create awareness in the market and business segment or responsibility.
To always practices “Cross Selling” and Up sell in accordance with corporate and department guidelines during sales calls.
To constantly promote Starwood Loyalty Programme SPG, SPP, Starchoice and SPB to all clients
To ensure that all arrangements and requirements agreed with clients with regards to rooms, banquets or F&B services are carried out prior to or during guests stay in the hotel.
To provide after-sales service in particular to ensure all guest complaints are taken seriously and discussed with respective department when necessary
Interact and attend to guest request, concerns and feedback in a professional manner.
To answer and respond promptly to all correspondence and inquiry from customer and prospect within the time limit set according to policy & procedure.
Entertain to build rapport with potential customers and to obtain future leads for the Hotel
Maintain good relationship with all clients.
Provide guests with the most accurate and up to date information at all times.
Maintain good inter communication and good working relations with all departments and all external contacts.
Monitors and reports on market and competition within own market segment.
上海衡山路十二号华邑酒店是由洲际酒店集团管理。酒店位于繁华都市中心地带,地处素有东方“香榭丽舍”之美誉的衡山路,距离新天地、徐家汇、虹桥、陆家嘴等各大商务、文化、娱乐区咫尺之遥。 171间客房及套房酒店的装饰设计灵感来自于整个街区典雅的欧式建筑和浓郁的海派风情,向所有客人提供的24小时专职管家服务,将传统的中式待客之道与现代化的设施完美糅合。 HUALUXE Shanghai Twelve at Hengshan is managed by IHG Inc. Located in the heart of a bustling modern metropolis, the oriental “Champs Elysees” the laudatory name of Hengshan Road, our Hotel is perfectly situated to explore the rich stories of former French Concession and Chinese heritage, and in close proximity to the Entertainment and Business areas. The 171 exquisitely furnished rooms take inspiration from the surrounding neighborhood’s sumptuous architectural history and landscape, and 24-hour Butler Service to all guests essentially blending cultures and timelines in a “traditional Chinese hospitality melding with contemporary amenities” style. 所有应聘者可将详细中英文简历邮寄或发送至以下邮箱Rye.Tan@ihg.com人力资源部收(请注明应聘)! 请在来信或电子邮件中注明您申请的职位。 上海衡山路十二号华邑酒店,真诚欢迎您的加入!