招聘Meetings and Events Operations Captain 宴会营运领班_上海新天地朗廷酒店招聘信息-最佳东方

SCOPE 范围

Responsible for the service of all catering food and beverage. Direct all catering service efforts toward guest satisfaction, the achievement/maintenance of division stands, and profit maximization.

负责所有餐饮服务。提供优质的服务以提高客人满意度、部门指标完成度/部门设备标准化和利润最大化。

PRINCIPAL RESPONSIBILITIES 主要职责

Follow The Langham policies and procedures.

遵循朗廷所有政策和程序。

Perform all guest contact activities in a cordial efficient & professional manner; at all times maintain a commitment to guest satisfaction.

在与客人接触中表现出热忱专业的行为举止，时刻令客人感到满意。

Maintain a cooperative, team-like attitude among all colleague.

维持一个具有合作精神的团队。

Maintain a positive attitude toward the hotel & the job being performed.

在工作中保持积极的态度。

Responsible for maintaining a high level of sanitation and cleanliness in service areas.

负责维持所有服务区域的高度整洁、卫生。

Operations营运

· Maintain organization of meetings and events service areas.

维护宴会服务区的组织性。

· Review menu/service (Event Order) with Meetings and Events Operations Manager and Banquet Chef on a daily basis.

每天与经理及主厨回顾菜单及服务。

· Communicate any additional set-up requirements with head houseman and meetings and events operations manager.

当有任何变动，需要变换台型、设备时需要和负责的人或经理报告。

· Coordinate all food requirements with the kitchen, including accurate counts for preparation and plating.

与厨房协调所有食品要求，包括配制品和盘子的精确数量。

· Coordinate all liquor requirements with the beverage manager. Be responsible for maintaining budgeted meeting and events beverage cost.

与酒吧经理协调所有酒水需求。负责控制宴会酒水的成本。

· Assign work/functions to captains.

指挥和分配工作。

· Directly supervise the work of meeting and events supervisor and servers and personally observe the performance of all catering service colleague.

直接管理监督宴会厅同事的工作及观察所有同事的表现。

· Directly responsible for the grooming standards and appearance of all catering service colleague.

负责检查所有同事的仪容仪表。

· Insure that all schedule catering functions take place on time and according to plan.

保证所有宴会都能按计划准时进行。

· Make personal contact with guests an assist them with any requests.

接触客人以便帮助他们解决任何要求。

· Supervise proper tabulation of all meeting and events checks and be responsible for insuring that all checks are presented to guest for signature.

监管所有宴会确认表并负责确认所有表格都附有客人的签名。

· Prepare or review a critique made of every catering function. All problem areas should be noted and either corrected or a proposed solution should be forwarded to the Meetings and Events Operations Manager.

回顾和总结宴会中的不足之处。所有有问题的地方都需记录下来，并把正确的解决方法汇报给宴会营运经理。

· Conduct “pre-function briefings” and attend weekly function meetings.

指导班前例会并参加每周的宴会预报会议。

· Keep copies of all banquet event order’s, along with beverage requisitions.

保留所有宴会活动定单和饮料申请单。

· Responsible for control and maintenance of all service equipment. Write work orders as necessary.

负责控制和维修所有服务仪器、设备，在必要时记录情况。

· Bring to the attention of the director of catering all materials and equipment that require re-ordering or need to be replaced.

告知会务总监哪些材料和设备需要被再预定或替换。

· Recommend new products and/or methods of operation.

推荐新的产品或新的操作方法。

Human Resources人力资源

· Participate in hiring and initial training of all catering service colleague.

参加所有宴会服务员的招聘和内部培训。

· Conduct any ongoing training of service colleague.

不断指导同事进行培训。

· Prepare efficient work schedules for all service colleagues in terms of coverage and adherence to budget guidelines.

在预算的指导下为所有服务员制定有效的工作计划。

· Responsible for the maintenance of discipline and a high level of morale among catering service colleague.

负责维持同事的纪律和提高士气。

· All details regulatory framework refer to colleague Handbook.

所有规章制度请参照员工手册。

Administrative行政管理

· Insure that all guest complaints/requests are handled to the guest’s satisfaction.

确保所有客人的意见和要求得到处理，并使得客人满意。

· Responsible for reporting all guest and colleague accidents immediately to the Meeting and Events Operation Manager so that accident reports may be prepared/further assistance may be obtained.

负责及时向宴会营运经理汇报所有客人及同事的意外事件，以便为将来作进一步的准备。

· Responsible for maintaining ongoing energy conservation and loss prevention programs among service colleague.

负责为同事制定能够维持前进动力和减少亏损的计划。

· Be aware of accident prevention and help enforce safe working conditions. Zero accidents are our goal.

了解事故预防并加强工作安全，目标是零事故

· Perform any duties assigned by the Management deemed necessary.

执行任何管理层委托的工作。

REQUIREMENTS 职位要求

Education 教育学历

Minimum vocational school.

至少为专业学校毕业。

Experience 经验

· Minimum 2 years meeting and events operations experience.

两年宴会厅工作经验。

Job Skill / Knowledge 工作技能 / 知识

· Demonstrated leadership qualities.

能体现领导者的素质。

· Demonstrated good technical knowledge of meeting and events operations.

具备优秀的专业的宴会厅运营知识。

· Demonstrated strong hospitality and communication skills.

有较好的服务精神和沟通技巧。

Demonstrated strong work ethic.

有较强的工作敬业精神。

Demonstrated great hospitality skills and sensitivity to guest needs.

良好的服务待客技巧预知客人的需求。

Demonstrated a good understanding of food production.

对食物产品知识的充分了解。

Computer Knowledge 电脑知识

Knowledge of MS office software

能够使用日常的办公室软件。

Language Proficiency 语言能力

Demonstrated excellent communication skills in English and Mandarin.

具备优秀的英语和普通话表达能力。

上海新天地朗廷酒店位于上海休闲娱乐中心地带，毗邻有 "东方香榭丽舍大道" 美誉的淮海路。酒店的经典隽永风格与老上海的独特魅力相互呼应，打造宁谧典雅的逍遥国度，让宾客细赏新旧文化迸发的火花。酒店的 357 间客房和套房揉合传统中式元素与现代风格，偌大的落地窗户将上海的醉人美景尽收眼底，结合优雅布置、豪华家具及经典的尊贵设施，为宾客缔造舒适惬意的住宿体验。酒店的餐厅和酒吧汇聚世界各地的美酒佳肴，开启难忘的美味旅程。凯旋餐厅大厨在开放式互动厨房即席烹调琳琅满目的环球美食，让人大饱眼福和口福，而米其林食府唐阁以独有的创意将传统名菜与新派美食结合，带来惊喜。宾客享用丰富盛宴后，更可以光顾露天的「新」吧，在星光下品尝特色鸡尾酒和各种小食，享受悠然时光。24小时开放的健身中心配备先进的体能训练器材，让您随时锻炼体魄。您也可以在 25 米的室内恒温游泳池内尽情畅泳，或在屡获殊荣的水疗中心享受以传统中医学为基础的疗程，彻底护养身心。酒店拥有 2,000 平方米的活动场地，从商务会议到盛大婚宴，都能灵活尽应所需。专业资深的活动策划团队确保商务会议或盛大婚礼尽善尽美。有意者请将履历电邮至： tlshx.recruitment@langhamhotels.com 如欲对酒店作更多了解，请登入http://xintiandi.langhamhotels.com.cn 在使用, 求职者所提供的个人资料时，雇主会严格遵守其个人资料政策的规定，并在收到要求后，会随即提供一份有关政策的复本。