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Job Description职位描述:
• Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations.
直接向前厅部经理汇报并就所有与宾客服务及酒店运作相关的问题进行沟通。
• Provides functional assistance and direction to all departments.
向所有部门提供功能性支持和指导。
• Cooperates, coordinates and communicates with other hotel departments as required.
按需要与酒店其它部门进行合作、协调和沟通。
• Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel
对各种状况做出反应,以确保来宾被及时的礼貌接待并得到充分的注意和重视。
• Responds to guest needs and resolves related problems
就客人的需求做出反应并解决相关问题。
• Supervises and directs Reception and Reservations personnel.
对接待部和预订部工作人员进行监督和指导。
• Supports and assists Front Office personnel and all departments at peak periods.
在高峰期向前厅部工作人员和其它所有部门提供支持和协助。
• Ensures VIPs and IHG Rewards Club guests receive special attention
保证贵宾和IHG优悦会会员受到特别关照。
• Inspects front of house and back of house regularly for cleanliness.
定期检查一线各部门和二线各部门的清洁状况。
• Assists Guest Relations in greeting, rooming, and sending off VIP guests.
协助客户关系部门迎接贵宾,为其安排房间并在其离店时送行。
• Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.
监督员工的行为、制服穿着、卫生和外表形象。
• Provides input for Front Office meetings.
为前厅部会议提供信息 。
• Promotes inter-hotel sales and in-house facilities.
促进店际销售及推销酒店内的设施。
• Checks billing instructions and monitors guest credit
检查结帐说明并监督客人信用情况。
• Analyses and approves discounts and rebates.
分析和批准打折相关事宜。
• Analyses the rate variance report to ensure rooms revenue control
分析房价差异报告以保证控制客房收入。
• Takes action with the Property Management Systems (PMS) in emergency situation.
在紧急情况下使用酒店管理系统(PMS)。
• Fully conversant with all hotel emergency procedures.
熟知酒店紧急情况所有处理程序。
• Ensures front line staff complies with FIT marketing techniques and maximize sales.
确保一线员工遵从散客市场技巧并最大化的进行销售。
Job Specification 职位资格和技能
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
拥有在与他人交往时大多数时间所使用的沟通技能;完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力。
• Good writing skills
具有良好写作技能
• Proficient in the use of Microsoft Office and Front Office System
熟练使用微软办公软件和前台系统
• Problem solving and organizational abilities
具有解决问题和组织能力
• 2 years experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience.
拥有2年前厅或宾客服务工作经验,包括管理经验,或与此相当的教育和相关工作经验结合的背景
镇江兆和皇冠假日酒店是由洲际酒店集团管理的豪华商务酒店,镇江兆和投资有限公司投资兴建。 酒店位于镇江市的“珍珠项链”——长江路,距离市中心5分钟车程。拥有306间高档豪华客房,中西餐厅,富丽堂皇的宴会厅及多功能会议室,游泳池,健身房和水疗中心等豪华设施。 我们热忱的邀请您前来面试或者请将您的简历通过电子邮件或传真的方式传给我们。请在应聘信中注明您申请的职位。公开招聘日:每周一至周五(14:00-17:00)电话:0511-8895 9111 传真:0511-8895 9555电子邮箱:cpzjrecruit@163.com邮寄地址:镇江市京口区长江路27号人力资源部 邮编:212000镇江兆和皇冠假日酒店仅在最佳东方,0511,两个网站发布招聘信息,请勿参考其他网络渠道的信息。