招聘礼宾司 Chief Concierge_广州文华东方酒店招聘信息-最佳东方

The Chief Concierge will provide supervision, direction and leadership in Concierge in accordance with the objectives, performance and quality standards established by the hotel.

Duties and Supporting Responsibilities

1. Support, create and promote a climate of enthusiasm; maintain a work environment that promotes teamwork, performance, feedback, recognition, mutual respect, and colleague commitment.

2. Closely monitor individual colleague’s performance and proactively provide feedback, training, coaching and mentoring if appropriate. Responsible for colleague performance appraisal and development plan. Ensure standards are fully implemented, maintained and executed throughout the department to meet and exceed guests’ expectations.

3. Identify training needs of the department and establish effective training programmes to ensure service standards and colleagues’ knowledge are met with required standards.

4. Liaises with Learning and Development team when planning and reviewing the training needs

5. Have in depth knowledge of directions, travel time, cost and various forms of transportations. Provide clear directions and information for all guests travelling outside the hotel

6. Maintain a good relationship with local community and service vendors to enable a smooth arrangement of tickets for theatre, sporting events, festival, exhibition, local attractions, transportation etc as well as arranging table reservations at famous restaurants

7. As the hotel ambassador always maintain an alert posture at hotel lobby be ready to offer sincere and warm services to guests

8. Work with and cooperate with Assistant Manager on handling any guest complaints and emergency situations tactfully and ensure guest satisfaction is attained with a good balance of the interest of the company. Always share, report and consult with Assistant Director of Rooms of any guest complaint/ comment/ recommendation

9. Familiar with Concierge related IT&T systems and take part in any system related activities

10. Arrange monthly meeting with service vendors to review guest satisfaction result and seek ways to continually to keep us the best

11.Attend departmental daily briefing, monthly team meeting, departmental meeting and/ or other meetings upon request by superior

12. Control costs and be knowledgeable on all monthly and annual targets as well as expenses. Be always creative, positive and proactive in recommending ways of achieving better business result

13. Always maintain a good work relationship with other departments

Job Requested

1. At least 6 years of relevant experiences in luxury hotel, of which 3 years in a similar capacity

2. Member of Clefs d'Or

3. Excellent leadership and interpersonal skills

4. Professional appearance, demeanor, and etiquette

5. Has a long-term vision and foresight, along with outstanding organizational and management skills.

6. Strong sense of responsibility and execution can decisively deal with complaints and emergencies.

7. Fluent in spoken English, Mandarin

广州文华东方酒店之旅文华东方酒店集团为一家屡获殊荣的酒店投资及管理集团，经营全球享负盛名的酒店、度假酒店及酒店管理式住宅。广州文华东方酒店位于广州市天河中央商务区核心地段，毗邻享负盛名的太古汇。广州文华东方酒店提供广州城中宽敞的酒店客房体验。酒店233间客房和30间套房传承了文华东方酒店品牌精致典雅的经典风格，由季裕棠设计师事务所 (tonychi studios) 设计，揉合了传统东方元素和“新中国”的现代特色。酒店的米其林二星粤菜餐厅江-由辉师傅主理、米其林指南入选餐厅悦铂尼、文华饼店和别具特色的 The Loft 酒吧为宾客提供了丰富餐饮选择。蝉联福布斯旅游指南五星水疗奖的水疗中心环境典雅舒适，是这座喧嚣都市中沉思遐想和探索发现的世外桃源。我们先进的健身设施包括装备齐全的健身房、户外恒温泳池和私人教练训练，无论是高强度运动还是轻量锻炼，健身中心都将为您带来理想的体验。宽敞的会议与宴会厅配有优质的科技设施，总面积达710平方米的宽阔气派的大宴会厅是城中宴会庆典的理想之选。作为蝉联数年的最佳雇主，我们提供一个关怀备至，激励进取的良好工作环境。我们珍视多元化，通过个性化的发展，鼓励您发挥最佳潜质，缔造您在集团内的事业成就。我们为您提供•年度最卓越公寓，2至3人间高级白领公寓，免费往返班车服务，免费员工健身房•具有竞争力的福利待遇和津贴•丰富的结构化学习机会•多姿多彩的员工活动•季度扇粉交流会，月度生日会•健康美味的免费员工餐•精彩纷呈的同事出游健康周•豪华暖心节日大礼包广州文华东方酒店公开招聘日•时间：每周四（法定节假日除外） 9:30 - 11:30am 2 - 5:30pm•地点：天河区天河路389号广州文华东方酒店地下一层人力资源部 •可于当日携带身份证、个人简历及一张一寸照片至酒店面试。