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· Ensure Priority Club members consistently receive all benefits, repeat guests and other VIP’s receive special recognition and service确保优悦会会员始终得到全部优惠,常客和其它贵宾也得到特别关照
· Inspects all VIP rooms prior to arrival在贵宾到达前对贵宾房进行检查
· Greet VIP guests personally 亲自迎接贵宾
· Oversee maintenance of efficient repeat guest history system对高效的常客客史档案系统维护实施监管
· Promote Inter-Hotel sales and in-house facilities促进店际销售及完善内部设施
· Perform such functions as to include but not be limited to: 行使下列功能,包括但不仅限于:
o Priority Club and regular guest welcome letters向优悦会会员和常客致欢迎信
o Solicitation of Priority Club applications发展优悦会会员
o Attending to special requests by guests 回应客人提出的特别要求
· Develop and implement guest telephone contact systems开发和应用客人电话联系系统
· Handle guest complaints and refer them as necessary, follows up on corrective action处理客人投诉,如有必要则将其提交给有关部门,并对纠正措施进行跟进
· Schedule and attend regular Priority Club and VIP guest cocktail parties and social engagements in an effort to further improve on service delivery计划并参加优悦会和贵宾的定期鸡尾酒会和社会活动,以便进一步提高服务质量
· Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests查阅来客单,检查对客人和贵宾的房间分配情况、各类设施情况以及特别申请
· Overall responsible for ensuring and maintaining the entire range of services offered for the Club Floor and Club Lounge with the aim to maximum guest satisfaction确保向行政楼层和行政俱乐部提供全方位的服务,最大程度的获得宾客满意度
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