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· Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures按照部门的规范和程序提供高标准的餐饮服务。
· Communicates to his/her superior any difficulties, guest comments and other relevant information 与上级领导交流有关疑难,客人意见和其它相关信息。
· Attends and participates in daily briefings and other meetings as scheduled参加和参与每日的例会和其它计划好的会议。
· Attends and participates in training sessions as scheduled参加和参与计划好的培训课程。
· Prepares for service by ensuring 确保部门各项工作就绪为客人提供服务:
· Carries out effective service by ensuring:高效的提供服务:
o Guests are greeted and seated迎宾并安排客人就坐
o Daily specials are explained and upsold说明并推销每日特价
o Food orders are processed accurately 准确的下餐单
o Trays and tray jacks are effectively used有效的利用托盘和托盘架
o Food orders are taken quickly 快速的为客人写餐单
o Payment methods are handled accurately明确的处理付款方法
o Working areas are cleaned and re-set quickly快速的清洁工作区和重新布置
o Bar is clean清洁的酒吧
o Guests are conversed with in relation to the food and beverage products与客人谈论有关的餐饮产品
o Beverages are upsold and regularly replenished, abiding by responsible alcohol service regulations遵守酒精饮料服务归定,推销饮料并定时为客人续酒。
o Coffee and tea is served hot and in accordance with standard按规范提供热的咖啡和茶
· Take appropriate action to resolve guest complaints正确处理客人的投诉。
· Food and beverage stock is stored in relation to hotel procedures按照酒店的规定存储餐饮存货。
· Performs related duties and special projects as assigned承担相关的职责和安排的特别项目。
廊坊香河三田假日酒店是由全球客房数量最多的洲际酒店集团运营管理的国际四星级酒店,由三田雍泓集团投资兴建,酒店建筑面积4.5万平方米,拥有260间客房,完备的现代化设施,国际品质的餐饮选择及一流的宴会、会议场地,是客人惬意居停和商务社交的完美之选。在廊坊香河三田假日酒店,我们的致胜之道至关重要;我们相信今天的全情投入造就通向美好未来的坦途。如果你是这样一位尽责的员工,你会在这里得到充分的肯定和回报。除了具有竞争力的薪酬福利,廊坊香河三田假日酒店拥有更人性开放的晋升体系,确保每一位员工都有明晰的职业规划。酒店定期进行薪资评审,同时着力挖掘个人潜能,提供各种技能培训,工作之余,还有丰富有趣的员工活动,在这个大家庭里,我们时刻鼓励员工提出意见、分享收获、“尽炫自我”。专业+专注+热情,我们就是这样将世界各地最具才华的员工聚集到一起,共同致力于打造出“客人挚爱的杰出酒店”。如果你正是这样的人才,需要这样的机会,请加入我们,共同成长。