ID12693 Guest Experience Mannager 宾客体验经理(行政办)
8千-1万
停止招聘
发布于 2019-01-14
ID12693 Guest Experience Mannager 宾客体验经理(行政办)
8千-1万
三亚 | 3年以上 | 本科 | 招1人
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职位描述

s a member of the hotel's management board, and works cross-departmentally with all departments. 

酒店管理层的成员,与酒店所有部门进行合作.

• Has a perfect understanding and clear vision of the brand's guest promise, is exemplary in their manner and behaviour. Is a coach and a project leader.

对于品牌的客户承诺具有准确的理解和清晰的远景,在态度和行为上起到标杆作用,作为指导者和项目领导.

• Is the guests' voice within the hotel; centralises, analyses and processes all available information concerning guests' perceptions of the services and products provided by the hotel.

作为酒店内的客户信息反馈者,集中分析处理所有客人对于酒店提供的服务和产品反馈意见有关的可用信息.

• Is responsible for implementing the Pullman Guest Experience Program (PGEP) with the management board and throughout the hotel.

负责与管理层在酒店内执行铂尔曼客户体验项目.

• Coordinates and manages the PGEP concerning the continuous improvement process and project.

协调管理客户体验项目的持续改进.

• Provides necessary explanations and training for the hotel's heads of department in the use of the associated working methods and tools. Supports the heads of department in establishing a continuous improvement process and in introducing any necessary changes in working methods.

使用相关的工作方法和工具为酒店部门经理提供必要的解释和培训,支持部门经理建立持续改进的流程,介绍必要的工作方法更改.

• In collaboration with the heads of department, develops processes and defines or adjusts operational actions enabling the hotel to deliver a product and service that matches the guest promise as closely as possible.

与部门经理合作,建立流程及制定或调整营运操作,使酒店尽可能提供符合向客户承诺的产品和服务.


其他要求
语言能力:英语-熟练 中国普通话-精通
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公司地址
海南省三亚市三亚湾路158号
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职位联系人
Rita Lei
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  • 酒店业--国际高端酒店/5星级
    行业
  • 500-999人
    规模
  • 中外合营(合资.合作)
    企业性质
Our Brand 我们的品牌Launched in Paris, Pullman is a new upscale hotel brand for ACCOR, the international French Hotel Group.Pullman is a brand of international 5 star hotels and resorts dedicated to business travelers.雅高,来自于法国的一家国际化酒店管理集团。铂尔曼,发起于巴黎,雅高旗下的新高端酒店管理品牌。铂尔曼是致力于服务国际及国内商务旅行者和会议的国际五星级酒店及度假村的品牌。Our Hotel 我们的酒店Pullman Oceanview Sanya Bay Resort & Spa is located in the Sanya Bay area which is only 10 minutes from both the heart of the city and the Sanya Phoenix International Airport.The resort design is a mix of classical Chinese and South East Asian interiors. All the rooms boast breath taking views of the South China Sea and its surrounding hills, and the beach is right opposite the hotel with private access for in-house guests.The hotel features 467 well appointed rooms and suites as well as 8 luxury villas and 56 apartments. It has 6 restaurants and bars, a fitness centre and spa lounge. The banqueting facilities can accommodate over 600 guests for a seated dinner and we have 8 meeting rooms with the latest audio system technology.Join the Pullman Oceanview Sanya Bay, and open up your new frontiers.三亚湾海居铂尔曼度假酒店于2010年12月31日正式开业,坐落在美丽的三亚湾畔,仅需10分钟便可抵达三亚市中心和三亚凤凰国际机场,交通方便快捷。坐拥无限的南中国无敌海景,酒店共有467间中式及泰式风格豪华客房和公寓套房,8栋独立私家泳池别墅及56套奢华公寓,6个独具风情的餐厅和酒吧,4个户外泳池,1个健身中心和1个水疗中心和300米专属沙滩。千余平米的大宴会厅和8间独立小会议室均配备最新多媒体科技系统。欢迎加入三亚湾海居铂尔曼酒店,开启您的职业新境界。Our Benefits 我们的福利Pullman Oceanview Sanya Bay Resort & Spa will dedicate to provide good benefits for all staff三亚湾海居铂尔曼度假酒店致力为员工提供良好的福利待遇 Free Accommodation  免费食宿Carte Bienvenue  雅高员工全球优惠卡Public Holidays and Allowance  法定假期及津贴Social Insurance and Housing Fund  社会保险及住房公积金Well Equipped Staff Apartment  配套设施齐全的员工公寓Rich and varied staff activities and incentive system  丰富多彩的员工活动和激励制度Comprehensive Training System and Career Development Opportunity in Accor系统完善的培训体系及雅高集团内广阔的职业发展机会Interview Open Day: 10:00 AM-17:00 PM公开招聘日:每周一到五,上午十点至下午五点Interview Requirements :Please come for an interview along with your resume, color photo with 1 inch, original ID and one copy, relevant certificates and copies. 面试要求:请前来面试者携带一份简历,一寸彩照,身份证原件及复印件,相关技能或学历证明。Hotel Address:158 Sanya Bay Road, Sanya , Hainan Province,China 酒店地址:海南省三亚市三亚湾路158号Contact Number:+86(0)898 8828 8888-7603电话号码:(0898) 8828 8888-7603Email: H7126-hr1@accor.com电子邮箱:H7126-hr1@accor.com
海南省三亚市三亚湾路158号
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