招聘前台接待_泰州中国医药城假日酒店招聘信息-最佳东方

job overview职位概述

· Responsible for establishing and maintaining mutual understanding and goodwill between Japanese guests and management.

· 负责建立和保持客人与管理层之间的相互理解和友好关系。

At Holiday Inn we want our guests to relax and be themselves which means we need you to:

· Be you by being natural, professional and personable in the way you are with people

· Get ready by taking notice and using your knowledge so that you are prepared for anything

· Show you care by being thoughtful in the way you welcome and connect with guests

· Take action by showing initiative, taking ownership and going the extra mile

在假日酒店®，我们希望宾客能尽情放松、做回自己，这意味着我们的团队成员要做到：

· 展现真我：在与他人接触时真实自然、形象专业、积极乐观

· 时刻准备：注意观察周围的事物，运用自己的知识，做好应对任何事情的准备

· 体现关爱：对宾客关切周到、热诚欢迎并与他们心意相通

· 积极行动：积极主动、尽职尽责并且要多做一步

Duties and Responsibilities工作职责

· Plan and co-ordinate the provision of friendly, efficient services to guests

· 进行相关计划和协调工作，以确保向客人提供友好和高效的服务

· Schedule activities for guests

· 安排客人的活动日程

· Plan and co-ordinate all promotional activities targeting clients

· 计划和协调所有针对客户的促销活动

· Trace relevant statistics about clientele

· 对客户的相关统计数字进行跟踪

· Co-ordinate and supervise all activities for guests

· 协调和监督对客人开展的所有活动

· Assist with check-ins/check-outs of clients

· 协助客人办理入住和退房手续

· Greet Guests upon arrival

· 在客人抵店时进行迎接

· Room Guests

· 为客人安排客房

· Cover guest relations desk

· 负责客户关系台的工作

· Assist guests with airline bookings and reconfirmation’s

· 协助客人进行航班预订和确认

· Assist all departments in being receptive to the needs of guests

· 协助所有部门满足客人的各种需求

· Assist staff with foreign language and culture

· 如有必要，可参加一些相关招待活动

· Plan and conduct group and function rundown meetings

· 计划并召开关于团组和活动的总结会

· Assist in any other duties when required by the Guest Relations Manager

· 按照客户经理的要求对其它任务进行协助

· Assist with translations (information; guest directory; menus etc) as required

· 按要求协助翻译（信息、客户名单、菜单等）

· Provide feedback from Guests to Front Office Manager for action

· 将从客人处得到的反馈向前厅部经理汇报，以期采取相应行动

泰州中国医药城假日酒店坐落于泰州市医药高新区药城大道805号，它是由泰州市国家医药高新区管委会按五星级标准投资兴建，集商务、会议、特色餐饮、超大丽景客房等为一体，深富浓郁时代特色与现代商务气息的豪华商务酒店，主要接待来自世界各地到中国医药城投资的中外企业投资商及高级管理人员。为中国医药城控股集团有限公司的下属企业，由国际著名的洲际酒店集团管理。酒店经营面积 23000平方米，拥有143套现代化豪华客房，以及专为贵宾服务的行政楼层、KTV及棋牌室，咖啡厅、中西餐包房、多功能宴会厅和可容纳500人的超大会议厅。先进齐全的配套设施，给宾客带来商务、休闲的非凡体验。