招聘Tea House Manager 茶坊经理_成都希顿酒店招聘信息-最佳东方

1．To maintain a high customer service focus byapproaching your job with the customers always in mind

在工作中保持高标准服务，将顾客放在心中

2. To have apositive impact, taking personal responsibility and initiative to resolveissues, always clearly communicating with both customers and colleagues

树立良好的形象，积极主动负责处理事务，与客人和同事保持良好沟通。

3. Take partin Strategic Planning and Development

参与茶坊战略计划和开发

4. To beflexible, responding quickly and positively to changing requirements includingthe performance of any tasks requested of you (i.e. overtime)

头脑灵活，对突发事件能够快做出速反应并积极处理。包括工作需要（比如加班）

5. To ensurecompliance on Brand Standards at all times

任何时候都确保品牌标准

6. Determine and for teahouse service sequence

制定茶坊服务流程

7. To maintain high teamfocus by showing co-operation and support to colleagues in the pursuit of teamgoals. This should be achieved by conducting regular (weekly or monthly) teammeetings, developing individuals (i.e. training)

要保持高度的团队精神，与同事积极配合努力达到共同目标。需要开例会（每周或者每月）来帮助本部门达到目标。（例如：培训）

8. Determine and plan forfuture staffing needs

明确和制定本部门各岗位所需人员的编制计划

9. Training, developmentand of staff. Implement appropriate management practices that provide staffmotivation and communication

培训和发展员工，实施适合的管理方式给予员工动力和沟通

10. To be able to handleguests complaints and take appropriate action. Also to follow up those actionsto ensure that guest is satisfied with the outcome

对客人的抱怨等情况能够进行合理的处理，并确保客人最终得到满意的结果

11. To perform evaluationsproviding constructive feedback regarding job performance, development plan,service quality, and Brand Service Standards as necessary (i.e. Performance DevelopmentReview)

提供建设性的意见，工作业绩，发展规划，服务质量，品牌，服务标准等必要的评估 (例如：表现提高小结)

12. To actively promote theservices and facilities of the Hilton Hotels to guests of the Hotel

积极主动向客人商推销酒店的产品及服务

13. To perform all dutiesand responsibilities in a manner that ensures your safety and that of others inyour workplace

在工作中履行所有确保自己和团队成员安全的责任和义务

14. Understanding relevantH&S legislation & the implications on the operation of the department

了解相关健康安全法规及其对部门运营的含义

15. To understand KeyObjectives of operation (i.e. revenue, SALT, QA results)

了解运营主要目标（比如利润，顾客满意度和忠诚度调查，质量调查)

16. Carry out other tasksas directed by your Section Heads

完成上级交代的其他任务

成都希顿酒店位于成都高新技术产业开发区腹地，紧靠天府软件园和世纪城新国际会展中心，地理位置极其优越。酒店的设计充分考虑到商务与休闲旅客的需求，华美的建筑中囊括395间配置齐全、装饰时尚雅致的客房与套房，完美融合经典优雅格调与现代时尚设计，先进的设施带来便利、舒适的住宿体验。酒店的每一间客房与套房都配有落地大玻璃窗，令人赏心悦目的城市美景放眼可及。房内装饰设计时尚而优雅，配备全套便利设施与服务，包括有线与无线网络、中央空调、房内保险箱等，并且可提供无烟房与连通房选择。忙碌的一天过后，您可享受放松的坐浴或令人精神焕发的淋浴，体验神清气爽的舒适与惬意。房内还配有符合人体工学原理的桌椅，助您更加高效的完成工作。或者，您也可以在休息区轻松地观看42英寸液晶电视上播放的电影。酒店拥有灵活的多功能空间，1,650平方米的多用途场地配备先进的设施，是您举办各类会议、展览与活动的卓越之选。8米层高的大宴会厅面积达790平方米，恢宏的气势衬托华美婚礼、星光闪耀的舞会或高规格会议再合适不过。大宴会厅可直通地下停车场，方便车辆驶入。因此也是举办各种贸易展或新车发布会的绝佳选择。我们专业的团队将专心致志地为所有宾客提供支持，助您打造令人难忘的盛况与回忆。