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1.以专业水平回复电话,就任何与电话有关的服务,如唤醒服务,提供帮助Answer telephone calls professionally and offers / handles any assistance required on all telephone related services, such as morning call service.
2.确保将所有长途电话留言实时递送至酒店客人处Ensure all overseas messages are delivered to the hotel guests promptly.
3.确定所有相关设备运转良好,包括电话系统,所有长途电话的计算机打印输出,数据转换的接口系统,语音信箱系统,唤醒电话系统以及电话等候音乐系统等。若出现反常情况应立即通知宾客服务经理或主管Ensure all related equipment is functioning in order. Such as the PABX system, the computer printouts on all long-distance calls, the call accounting interfaces system, the voicemail system, the “wake-up call” system as well as the “music-on-hold” system. Report any irregularities to the Guest Service Manager or Supervisor at once.
4.确保在出现紧急情况诸如火灾,炸弹恐吓时立即通知相关员工Ensure all respective associates are informed at once in case of emergency, such as fire, bomb threat.
5.处理客人的投诉电话并向宾客服务中心经理、主管汇报每日事务和异常情况Handle guest complaints and report daily occurrence and irregularities to the Service center Manager / Supervisor.
厦门北海湾惠龙万达嘉华酒店是由厦门惠龙集团有限公司投资、万达酒店管理(上海)有限公司管理的一家五星级度假休闲酒店。酒店地处厦门集美区黄金海岸线,坐落于集美学村内,毗邻龙舟池、陈嘉庚故居、嘉庚公园等独具闽南风韵的人文景观及万达广场等大型购物场所。跨海大桥15分钟直达厦门高崎机场,10分钟直达厦门动车北站。酒店占地10万多平方米,结合独特的东南亚园林设计,是休闲度假、会议及商务旅居的理想场所。酒店拥有完善的设施与服务,402间典雅舒适的客房、套房以及会所高级别墅可饱览美丽的集美黄金海岸线。餐饮设有“美食汇”全日餐厅、闽月阁中餐厅及海湾行政酒廊,会议及宴会厅总面积超过3100平方米,其中包含面积近1000平方米的无柱多功能厅、1200平方米的宴会厅和4间可灵活分隔的多功能宴会、会议厅。无论举办何种活动,这里都是您的不二之选。酒店全新推出温泉水乐园、室内恒温泳池等休闲娱乐场所。