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沈阳希尔顿逸林酒店LOGO

沈阳希尔顿逸林酒店

    职位:前台接待

  • 职位性质:全职
  • 工作地区:辽宁省沈阳市
  • 招聘人数:若干
  • 学  历:大专
  • 工作经验:1年以上
  • 所 在 地:辽宁省 沈阳市
  • 户 籍 地:不限
  • 提供食宿:面议
  • 年龄要求:不限
  • 计算机能力:熟练
  • 语言要求:英语(流利)
  • 性别要求:不限
  • 婚姻状况:不限
  • 国际联号工作经历:优先
  • 薪资待遇:面议
  • 职位有效期2017-12-11至2018-01-10

岗位职责/职位描述

Greets and registers guests , providing prompt and courteous service .Check in / out of guests . Resolves guest challenges throughout their stay in our hotel . upgrades guests as required . Promotes hotel services .

热情友好的问候客人,确保提供高效一致的服务。对入住期间的各种需求和问题予以快速解决,销售酒店各项产品确保利润最大化。

 

  1. Completes the registration process by inputting and retrieving information from a computer system , confirming pertinent information including number of guests and room rate . Makes appropriate selection of rooms based on guest needs . Codes electronic keys . Non –verbally confirms the room number and rate . Promotes and administers Hilton Marketing programs such as Hilton Honors , for arriving guests . Ensures guests knows location of room , containing room keys , tokens of our appreciation ,gifts , etc ,to guest .

    根据预订优质快速的为客人办理入住手续,确认相关信息,如:房价,人数等,依客人喜好予以排房。向客人介绍酒店各种宣传促销活动及推销希尔顿荣誉客会给非会员,吸引新会员的加入。指引去房间的方向并解释房卡的使用方法,向客人分发礼物等。

  2. Ensures rooms and services are correctly accounted for within guest statement Properly accounts for service provided by the hotel . Assists guests with check out payments or charges . Accepts and records vouchers , credit, traveler’s checks , and other forms of payment , converts foreign currency at current posted rates .

    确保入住期间的各项需求能有效满足,帮助客人办理外币兑换及结帐手续。接收现金,信用卡,旅行支票,公司或第三方付费等付款方式。

  3. Greets customers immediately with a friendly and sincere welcome . Uses a positive and clear speaking voice , listens to understands requests , responds with appropriate action and provide accurate information such on outlet hours , special VIP programs , events , etc .

    热情友好的问候客人,对客人的合理需求予以积极恰当的回应。准确提供各种信息如:酒店营业场所的营业时间及VIP促销计划等。

  4. Receives special requests from guests , and responds appropriately or forwards requests to appropriate team members for decisions and actions.

    对自己权限范围内不能予以解决的问题和需求,及时反馈给相应部门和人员予以解决。

  5. Promptly answers the telephone and email inquires . inputs messages into the computer and advises other team members of special guest needs . retrieves messages and communicates the content to the guest . Retrieves mail , packages and facsimiles or other special items for customers as requested .

    礼貌的接听所有来电,及时恰当的应客人要求处理各种邮件、传真及转交物品。

  6. Fields guest complaints , conducting thorough research to develop the most effective solutions and negotiate results . Listens and extends assistance in order to resolve problems such as price conflicts , insufficient heating or air conditioning , etc . Remains calm and alert especially during emergency situations and heavy hotel activity . Plans and implements detailed steps by using experienced judgment and discretion .

    成着冷静的应对和处理各类客人投诉,如:客人对价格不满,空调或供暖系统的不足等。

  7. Takes an active role in the team by being kind, cooperative, helpful and never forgetting the person behind the guest.积极的工作,友好的为客人提供服务。