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沈阳保力企业管理有限公司希尔顿逸林酒店LOGO

沈阳保力企业管理有限公司希尔顿逸林酒店

    职位:宾客服务经理(储备)

  • 职位性质:全职
  • 工作地区:辽宁省沈阳市
  • 招聘人数:1人
  • 学  历:大专
  • 工作经验:2年以上
  • 所 在 地:辽宁省 沈阳市
  • 户 籍 地:辽宁省 沈阳市
  • 提供食宿:面议
  • 年龄要求:24-35
  • 计算机能力:良好
  • 语言要求:英语(流利)
  • 性别要求:不限
  • 婚姻状况:不限
  • 国际联号工作经历:优先
  • 薪资待遇:面议
  • 职位有效期2017-10-13至2017-11-12

岗位职责/职位描述

  1. Communicates effectively both orally and in writing to provide clear direction to team member. Observes performance and encourages improvement. Interviews, selects, trains, supervises, evaluates, counsels, and administers disciplinary procedures for front office team member. Monitors lobby traffic and makes team membering adjustments as required.

    与员工有效的沟通,提供明确指示,关注员工的表现并给予激励。依相关程序面试,挑选,培训,督导,评估,管理前厅部所有员工。留意大堂交通状况,根据需求进行人员调配。

  2. Reviews VIP reservations and ensures proper handling of VIPs and groups, administers amenity orders, and resumes for incoming guests. Updates system by inputting inventory and non-inventory groups. Monitors special reservation requests handling and oversees rate changes on in-house guests.

    关注VIP及有特殊要求的预订,及时更新系统相关信息,确保VIP及团队预订的良好运作。监督住店客人房价变更情况。

  3. Computes daily payroll, schedules, and other reports. Analyzes data and makes decisions based on prior experiences and knowledge of circumstances to prepare daily and weekly forecast of expected arrivals and departures.

    关注VIP及有特殊要求的预订,及时更新系统相关信息,确保VIP及团队预订的良好运作。监督住店客人房价变更情况。

  4. Manages front office team member, resolves guest concerns, and implements resolutions by using discretion and judgment.

    对前台进行日常管理,用敏锐的判断力和决断力解决客户的问题。

  5. Leads and motivates team members by leading by example and employing competent and consistent management practices.

    通过训练及一致的管理,领导和激励团队员工。

  6. Takes responsibility of the hotel as the Duty Manager in the absence of the Assistant Front Office / Front Office Manager.

    在前厅经理/前厅副经理不在的情况下,作为值班经理负起责任。

  7. Completes Night Shift Duties acting as the Night Manager when he / she is not on duty.

    在夜班经理不在的时候完成夜班经理职务。

  8. Actively takes part in training the team, facilitating formal training sessions and on the job training to ensure that all team members are of the same standard. Also attends training where and when required.

    积极地参加职业培训,让员工保持水平一致。

  9. Acts as a coach and mentor to team members, reinforcing standards and expectations and motivating team members to strive for established targets.

    做队员的导师,提高员工水平,促进他们完成所设立的目标。

  10. Maintains discipline amongst team members, ensuring consistency in accordance with the team member handbook, Chinese Labour Law and HR guidelines. Distributes appropriate discipline when and where required.

    确保员工手册,相关劳动法,HR相关政策的一致性,必要的时候提供培训。