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沈阳保力企业管理有限公司希尔顿逸林酒店LOGO

沈阳保力企业管理有限公司希尔顿逸林酒店

    职位:礼宾员

  • 职位性质:全职
  • 工作地区:辽宁省沈阳市
  • 招聘人数:若干
  • 学  历:大专
  • 工作经验:1年以上
  • 所 在 地:辽宁省 沈阳市
  • 户 籍 地:不限
  • 提供食宿:不限
  • 年龄要求:不限
  • 计算机能力:不限
  • 语言要求:英语(良好)
  • 性别要求:男
  • 婚姻状况:不限
  • 国际联号工作经历:优先
  • 薪资待遇:面议
  • 职位有效期2017-10-13至2018-01-11

岗位职责/职位描述

 

Escorts arriving and departing guests in a friendly , courteous manner to and from their accommodations,  transporting their luggage . Acquaints each guest with room and features. To facilitate a memorable guest experience from arrival, during the stay, and to adhere to Hilton Brand Standards.

热情友好的帮助客人提携行李,引领客人到房间并提供所需服务。贯穿希尔顿品牌服务理念于服务当中给客人留下难忘而又愉悦的回忆。

 

  1. Retrieves guests items from cars , busses , vans and carts lifts ,carries and loads luggage and packages onto a bell cat to transport items throughout hotel to designated room navigates bell cart through public areas , guest room corridors and to elevators .

    帮助客人寻找丢失在出租车上的物品。 通过专用行李车装卸通道为客人装卸行李。

  2. Escorts customers to accommodations, visually inspects room and telephone and deficiencies such as towels to housekeeping immediately. Points out room features and directory for reference.

    引领客人到房间,介绍酒店及房间的设施设备。快速巡视房间是否存在问题,及时通知相关部门予以解决。

  3. Listens and responds to guest inquires using a positive , clear speaking voice . answers questions and offers assistance giving accurate information regarding outlet hours , other hotel service , directions to local attractions or function rooms , car rentals , air line shuttle service , etc.

    对于客人的需求予以积极快速的回应,提供准确信息,提供租车、旅游向导等服务。

  4. Organizes and store luggage as necessary in a designate area .

    将客人行李有序的寄存于指定地点。

  5. Greets customers immediately with a friendly and sincere welcome . Remain calm and attentive , especially during heavy hotel activity and emergencies .

    热情友好的问候客人。能成着冷静的应对各种突发情况。

  6. Takes an active role in the team by being kind, cooperative, helpful and never forgetting the person behind the guest.

    积极的工作,友好的为客人提供服务的同时招呼示意下一位客人。

  7. Actively takes part in training where and when required, attending formal training sessions and on the job training to ensure standards and develop skills and abilities.

    积极参加所需的各种培训,提高工作能力。

  8. Contributes to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests.

    致力于酒店工作,为酒店发展提供创造性的建议,为顾客和整个团队提供高品质服务。

  9. Takes an active role in the front desk and concierge team, ensuring effective communication and working as a team in order to reach goals and targets.

    在前台和礼宾部的团队中起到积极做用,有效的沟通,确保达到目标。

  10. Creating a warm and welcoming arrival for guests, ensuring that they feel expected and immediately “at-home” when they arrive.

    为顾客提供热情周到的服务,有宾至如归感。