招聘ID24201 客房部文员 Housekeeping Order Taker_昆明索菲特大酒店招聘信息-最佳东方

1.客房仓管文员需要协调所有接收及发出的信息，并且负责接听电话，并且处理客人的需求
2.为每个工作班次打印并准备所需报告。
3.协调并确保所有已经预定即将入住的客房都准备妥当。如贵宾房，散客或团队预定房。
4.每天打印并监督客房状况报告以确定现况和报告没有差异。
5.有需要时，在电脑上更新房间状态。
6.分配任务并确保客人的所有要求都在30分钟内完成。
7.检查整理主管和楼层服务员每天的工作报告。
8.管理每个班次客房部钥匙/工作手机的点算。
9.打印并准备每晚需要归档的报告。
10.准备每日考勤表，检查部门的出勤记录。准备月末出勤报告。
11.给外包员工准备签到单，协助分配任务给外包员工。
12.处理传真、邮件、备忘录、接听电话。为行政管家收集或分发完整而清晰的讯息
13.翻译和打印部门手册、培训计划和其他所需的文件。
14.控制所有的办公用品、文具，及时补充所需用品。
15.负责库存管理和盘点，根据需求准备月末的财政报告。
16.建立和保存部门的文件。
17.按照既定标准和程序负责失物招领的处理，包括记录、存储、分发归还等。
18.提供给客人正确的信息
19.联络其他部门并且与其他部门一起跟进事项，以确保客房部高效运作。
20.规划维护工作时间并告知清洁工作和承包商。如窗户清洗，阳台清洁，地毯清洗，锄草，地板打蜡。
21.完成行政管家或酒店管理层分派的其他任务。

1.The Housekeeping Order Taker& Storekeeper will handle all communication in and out of the Housekeeping office and be responsible for answering telephone calls as well as dealing with requests accordingly.
2.To print and prepare all required reports for each shift.
3.To coordinate and prepare all blocked arrival rooms i.e. VIPs, Individual or Group room reports.
4.To print and monitor on all daily room discrepancy reports
5.To update status of rooms on computer as and when required.
6.To assign and ensure that all guest requests are completed within 30 minutes of request.
7.Oversees the filing of daily work reports from the Supervisor and Room Attendant.
8.To conduct daily inventory of Housekeeping keys / cell phones after each shift.
9.To print and prepare all reports required for filing at closing shift.
10.Prepare daily payroll and sign in/out records. Oversees departmental attendance record. Prepares month end attendance reports.
11.To prepare sign in and out attendant sheet for contract workers. To assist superior in preparing cleaning tasks for contract workers.
12.Handles fax, mail, memos, telephone calls. Takes and distribute complete as well as clear messages for Executive Housekeeper.
13.Translates and types departmental manuals, training programs, and other matters as required.
14.Organizes and controls all office supplies, stationeries and work forms. Raises store requisitions and PR’S for office and other departmental supplies.
15.Responsible for storage control and inventory. Prepares month end financial reports as required.
16.Sets up and maintains departmental files.
17.To handle Lost & Found items as settled standard & procedures, include recording, storing, distributing and return etc.
18.Provides correct and proper information to guest.
19.Provides assistance to other Housekeeping Ambassador to ensure guest delight.
20.To liaise and follow up with other department to ensure the efficient operation of the Housekeeping Department
21.To schedule program maintenance work i.e. window cleaning, balcony cleaning, shampooing, carpet spotting, weeding, floor polishing job to cleaners and contractors.
22.Performs any other duties or tasks as assigned by the Executive Housekeeper or Hotel management.

昆明索菲特大酒店位于中国云南省省会城市昆明，四季如春的气候及淳朴的自然人文环境让这座城市历来享有“春城”美誉。Sofitel Kunming is located in Kunming, capital city of Yunnan Province, P. R. China and known as the 'Spring City' with a pristine enviroment and pleasant, mild weather throughout the year.位于昆钢大厦（多功能物业建筑，包括写字楼、酒店及零售商店）的昆明索菲特大酒店共50层，拥有397间客房及套房、行政楼层、3个餐厅（Kwee Zeen国际餐厅、云轩中餐厅及澜餐厅）、2个酒吧（大堂吧及悦吧）、灵感会议（780平方米大宴会厅、380平米多功能厅及8个会议室）、So Spa水疗中心、So Fit健身中心及室内泳池。The hotel, housed in the 50 Floor KISC Edifice multiuse high-rise tower (Offices, Hotel and Retail) includes; 397 guest rooms and suites, Club Millesime, 3 restaurants (Kwee Zeen International Restaurant, Le Chinois Chinese Restaurant and LAN Restaurant), 2 bars (Lobby Bar and Voyage), Inspired Meeting™ (780m2 Ballroom, 380m2 Multi-function room, 8 meeting rooms), So Spa, So Fit and Indoor Swimming Pool.昆明索菲特大酒店公开招聘时，从未授权任何中介机构进行代招，所有职位均是酒店直接招聘，并且均是按照国家相关法律法规，并通过正规渠道进行招聘，不以任何形式向应聘者收取押金、体检费、证件等，请大家提高警惕。酒店指定招聘电话号码：0871-6863 8108（直线）/0871-6863 9888-7117，招聘邮箱：H8529-HR8@sofitel.com，招聘地址：云南省昆明市环城南路777号昆明索菲特大酒店-1层，欢迎广大应聘者来电或发邮件咨询，谢谢！职位申请者敬请携带一张一寸彩色证件照、身份证及相关资质证书进行面试。