招聘Front Desk Attendant前台接待_昆明索菲特大酒店招聘信息-最佳东方

Contribute to overall operational efficiency by performing relevant duties as assigned.

履行被分配的职责，尽自己所能提高工作效率。

Monitor guest service constantly, ensuring that at all times maximum guests satisfaction is being achieved through guests’ recognition and prompt cordial attention.

不断监控对客服务水平，通过客人的认可及热情，确保任何时间都能最大限度地令客人满意。

Establish good public relationships with all guests.

同所有客人建立良好的公共关系。

Provide guests with the most accurate and up-to-date information at all time.

随时向客人提供最新，最准确的信息。

Handle mails, messages.

处理信件、留言信息。

Give general information and general help to guests.

向客人提供全面信息及服务。

Check house status.

检查客房情况。

Rooms Controlling.

房间的控制。

Pre-assign rooms for pre‑registered, specific guests (VIPs), special requests reservations and tour groups.

为即将到店登记的客人，常客和一些有特殊需求的客人以及团队客人提前安排房间。

Coordinate with Housekeeping on the turnover of rooms to ensure availability of vacant clean rooms upon guests’ arrival.

与客房部协调，确保为即将到店的客人提供干净舒适的房间。

Print ‘Shift Report’ at the beginning of each shift.

上班前打印“班次报表”。

Follow up on ‘Trace’ report.

继续完成交班报表

Coordinate room change.

协调好可换房间

Obtain briefing from front desk and GEM overnight on outstanding matters requiring further attention.

获得前台夜班发生的需要进一步解决的未决事项。

Prepare groups arrivals and departures.

准备好团队到店和离店的相关工作。

Perform check-ins and check-outs.

完成好入住和退房手续。

Perform foreign currency exchange and other cashiering functions.

完成好外币兑换和出纳的正常工作程序。

PSB

负责公安外管系统信息传输工作。

Monitor “Interface Lost Postings” regularly.

定期检查接口未输入的帐单。

Must greet all guests with warm and natural standard at every guest contact point.

在每一次与客人接触时，必须热情和自然地称呼，向客人问候。

Take reservation for rooms, restaurants, limousine and other reservations for elsewhere, prefer within Accor Group.

有预定业务时，优先提供昆明索菲特的各项服务，包括接受客房，餐厅，客用车以及其他各项预定业务，优先考虑雅高酒店集团。

Coordinate room change with Concierge.

与礼宾部协调换房事宜。

Record all morning calls requests into Morning Call Logbook and follow-up with Telephone Operator accordingly.

把所有的叫醒服务要求记录在叫醒服务记录本上，并与服务中心共同跟进。

Keeps Front Desk work areas neat at all times.

随时保持前台的整洁。

昆明索菲特大酒店位于中国云南省省会城市昆明，四季如春的气候及淳朴的自然人文环境让这座城市历来享有“春城”美誉。Sofitel Kunming is located in Kunming, capital city of Yunnan Province, P. R. China and known as the 'Spring City' with a pristine enviroment and pleasant, mild weather throughout the year.位于昆钢大厦（多功能物业建筑，包括写字楼、酒店及零售商店）的昆明索菲特大酒店共50层，拥有397间客房及套房、行政楼层、3个餐厅（Kwee Zeen国际餐厅、云轩中餐厅及澜餐厅）、2个酒吧（大堂吧及悦吧）、灵感会议（780平方米大宴会厅、380平米多功能厅及8个会议室）、So Spa水疗中心、So Fit健身中心及室内泳池。The hotel, housed in the 50 Floor KISC Edifice multiuse high-rise tower (Offices, Hotel and Retail) includes; 397 guest rooms and suites, Club Millesime, 3 restaurants (Kwee Zeen International Restaurant, Le Chinois Chinese Restaurant and LAN Restaurant), 2 bars (Lobby Bar and Voyage), Inspired Meeting™ (780m2 Ballroom, 380m2 Multi-function room, 8 meeting rooms), So Spa, So Fit and Indoor Swimming Pool.昆明索菲特大酒店公开招聘时，从未授权任何中介机构进行代招，所有职位均是酒店直接招聘，并且均是按照国家相关法律法规，并通过正规渠道进行招聘，不以任何形式向应聘者收取押金、体检费、证件等，请大家提高警惕。酒店指定招聘电话号码：0871-6863 8108（直线）/0871-6863 9888-7117，招聘邮箱：H8529-HR8@sofitel.com，招聘地址：云南省昆明市环城南路777号昆明索菲特大酒店-1层，欢迎广大应聘者来电或发邮件咨询，谢谢！职位申请者敬请携带一张一寸彩色证件照、身份证及相关资质证书进行面试。