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• 领导好
• 帅哥多
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The Reservations Sales Agent shall steer the incoming room bookings in accordance with the hotel’s service objectives and procedures so that RevPar is optimized.
预订员使酒店的客房预订与酒店的服务目标及程序保持一致，来提高酒店的收益。
 
Assist guests and ensure their stays at Sofitel Kunming Hotel is comfortable and an experience to remember.
协助客人，确保客人在昆明索菲特酒店入住期间的舒适并对饭店留下了美好印象。
 
Handles inquires and bookings in accordance with the department’s routine.
按照部门工作程序处理预订和咨询。
 
Ensures that the hotel product knowledge and service been high understanding so that explain and sell hotel service and facilities.
 确保对酒店产品知识和服务有着高度的理解以便向客人解释并且销售酒店服务和设施。
 
Records and processes in-coming reservations, Receive and confirm all guest room reservations.
记录所有新进的预订,接收并确认所有的房间预订。
 
Take and processes reservation requests received by phone, email, fax etc. send confirmations.
接受通过邮件,传真等方式的预订并发回确认。
 
Answer enquiries about hotel services and facilities; Answers questions on rates and room type available, ensures all guest requests are responded to immediately, provide guests with the most accurate and up to date information at all times.
回答关于酒店服务和设施的询问,回答房价和房间类型的询问， 确保所有客人的需要都被及时回复, 给客人提供最新和最准确的信息。
 
Be aware of rate changes/ special offers/ promotions/close out dates.
悉知房价变动，特殊安排，各种促销活动和预订截止日期。
 
Monitors reservation levels and inform managers on current and future occupancy rates.
监控预订情况并通知预订部经理目前和未来的住房率。
 
Maintains high level of telephone skills to meet hotel standard.
按照酒店标准保持高水准的电话应答技巧。
 
Assist in creating maximum efficiency within the department.
在部门里创造最高的效率。
 
Answer complaints regarding reservations and refers problems to reservation supervisor.
回答关于预订的投诉并把问题向预订主管汇报。
 
Demonstrates professional attitude and behaviour at all times.
随时表现出专业的态度和行为。
 
Monitor guest service personnel constantly, ensuring that at all times maximum guest satisfaction is being achieved through guest recognition and prompt cordial attention.
要不断的提高对客服务水平，确保赢得客人最大程度的满意和热忱的关注。
 
Establish good public relations with all guests.
同客人建立良好的公共关系。
 
Follow-up “no-show” list and group wash-down daily.
落实“预订未到客人”的名单和每日团队取消情况。
 
To check arrival list, special notes and updated reservations, rates and special arrangement, VIP etc daily. Prepare reservation VIP list for the following day, crosschecks and hand to the DOSBD every morning.
检查每日预抵客人名单， 特殊的备注和更改的预订，房间价格，特殊的安排，重要客人等,准备第二天的贵宾名单，交叉检查并在每天早上交至销售及商务发展部总监。
 
To report regularly on happenings of the section.
对本岗位发生的事情要做日常报告。
 
Supervise all advance deposit and co-ordinate with the Accounts Dept. as per policies and procedures.
管理预付押金并按照规章制度和财务部密切合作。
 
Provide services and information to guest that is the most accurate and up to date possible, and is delivered to the guest in the most meaningful way.
通过合适的途径,向客人提供服务和最新、最准确的信息。
Maintain a very good reputation for the Hotel and assist to increase the overall profitability of the Hotel.
保持饭店的良好声誉并协助饭店赢得更高的利润。
 
Build a good working relationship with all colleagues and employees of the Hotel.
同饭店的所有同事和员工建立良好的工作关系。
Be understanding and supportive, encouraging and helpful to all co-workers.
给予所有同事理解、支持、鼓励和帮助。
 
Ensure wherever possible that Ambassadors are provided with a work place free of discrimination, harassment and victimisation.
确保尽可能提供安全的工作环境以保护索菲特形象大使在工作场所免受歧视、骚扰和迫害。
 
Treat complaints of harassment and discrimination promptly and confidentially.
使用及时和保密的方式对待有关骚扰和歧视的投诉。
 
Treat customers and colleagues from all cultural groups with respect and sensitivity.
尊重对待所有客户和同事的文化信仰。
 
Identify and deal with issues which may cause cross cultural conflict or misunderstanding.
识别和处理可能导致跨文化冲突或误解的问题。
 
To be flexible and willing when asked to fill in any areas where needed to help in an emergency or difficult circumstances as assigned or requiered by Management.
当有岗位需要帮助或者困难的情况下，要自觉自愿的根据管理人员的安排和需要替岗。
 
All ambassadors are required to comply with every reasonable request from their hierarchical supervisor(s) within an amount of time that it takes to comply under normal circumstances. 
所有大使必须听从正常情况下工作时间内分层主管的领导。
 
All ambassadors may be assigned to other duties in the hotel as and when required by business levels.
所有大使均可能将按照酒店业务水平所需支援其它酒店。
 

昆明索菲特大酒店位于中国云南省省会城市昆明，四季如春的气候及淳朴的自然人文环境让这座城市历来享有“春城”美誉。Sofitel Kunming is located in Kunming, capital city of Yunnan Province, P. R. China and known as the 'Spring City' with a pristine enviroment and pleasant, mild weather throughout the year.位于昆钢大厦（多功能物业建筑，包括写字楼、酒店及零售商店）的昆明索菲特大酒店共50层，拥有397间客房及套房、行政楼层、3个餐厅（Kwee Zeen国际餐厅、云轩中餐厅及澜餐厅）、2个酒吧（大堂吧及悦吧）、灵感会议（780平方米大宴会厅、380平米多功能厅及8个会议室）、So Spa水疗中心、So Fit健身中心及室内泳池。The hotel, housed in the 50 Floor KISC Edifice multiuse high-rise tower (Offices, Hotel and Retail) includes; 397 guest rooms and suites, Club Millesime, 3 restaurants (Kwee Zeen International Restaurant, Le Chinois Chinese Restaurant and LAN Restaurant), 2 bars (Lobby Bar and Voyage), Inspired Meeting™ (780m2 Ballroom, 380m2 Multi-function room, 8 meeting rooms), So Spa, So Fit and Indoor Swimming Pool.昆明索菲特大酒店公开招聘时，从未授权任何中介机构进行代招，所有职位均是酒店直接招聘，并且均是按照国家相关法律法规，并通过正规渠道进行招聘，不以任何形式向应聘者收取押金、体检费、证件等，请大家提高警惕。酒店指定招聘电话号码：0871-6863 8108（直线）/0871-6863 9888-7117，招聘邮箱：H8529-HR8@sofitel.com，招聘地址：云南省昆明市环城南路777号昆明索菲特大酒店-1层，欢迎广大应聘者来电或发邮件咨询，谢谢！职位申请者敬请携带一张一寸彩色证件照、身份证及相关资质证书进行面试。