ID19977 Laundry Attendant 洗衣房服务员
面议
停止招聘
发布于 2019-07-14
ID19977 Laundry Attendant 洗衣房服务员
面议
昆明 | 经验不限 | 初中
停止招聘
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职位福利
职位描述

1.收集和分发酒店所有部门的布草,点算收集和分发的数量,记录所有的数量。

2.将布草分类摆放。有任何布草破损,要通知上级主管。

3.及时收集并且运送客人洗衣和干洗物品。

4.对所有收集到的物品进行例行检查。

5.如果在查看衣物时发现污点,要对污点进行着重处理。

6.对送回来需要跟进的物品进行例行检查。

7.细心处理衣物以避免破损,还要确定洗衣机不超重。

8.根据制定的标准对所有客人衣物和大使制服以及布草进行湿洗或干洗。

9.确保衣物都分门别类,并使用适当的程序和洗涤剂进行清洗。

10.选择适当和适合的清洁剂。

11.检查衣物是否需要缝补。

12.需要时包装最终成品。

13.在客人洗衣记事本上做记录。把所有客人洗衣记录归档。

14.及时利用电脑记录客人洗衣帐单。

15.记录每天湿洗量。

16.折叠毛巾。

17.参与布草盘点。 

18.熟练掌握各项设备的使用技术。

19.报告所有设备故障,并且对设备进行彻底清洁。保证设备和工具合理维护,有序处于良好状态。

20.注意安全使用各种设备和清洁剂。

21.工作范围内发现的工程问题要及时报告办公室。 

22.保证工作区域和工作间干净整洁,次序妥当。

23.始终如一地提供高标准的服务。确保尽可能让每个客人满意,始终达到并超越客人期望。

24.对客人的要求要迅速及时地与相关部门联系并予以解决。

25.热情地回答客人的询问。确保及时解决客人的抱怨,并汇报给主管。

26.熟悉有关团队和宴会的情况以便回答客人的询问。

27.对于安全问题决不妥协。在紧急情况下要勇敢上阵。

28.确保安全工作,坚持安全工作程序。 

29.在紧急事件处理程序上有丰富的知识。 

30.熟知并确保落实酒店的规定和程序。

31.服从酒店及部门对仪容仪表的要求。

32.积极参加各项培训并挖掘自身潜质。

33.参加部门每项技能的交叉学习培训。

34.随时履行主管分派下来的任务,按时完成工作。

 

1.Receive and issue linen for entire hotel departments, always checking to ensure quantity received before issuing. Record all items issued.

2.Sorting soiled linens. Inform superior for any condemn and damage linen.

3.Collection and delivery of guest laundry and drycleaningitem in a timely manner. 

4.Routine quantity and quality checking of all collected articles & items. 

5.To spot clean the garments if stains found during checking. 

6.Routine checking on all returned items which require followup action.

7.Take great care that no damages are done and  be careful not to overload the washer.

8.Laundry or Dry cleaning as well pressing all guest garments and Ambassadors’ uniform as well as linens according to settled instruction, standard and procedures. 

9.Ensure that appropriate separation and selection of appropriate program and chemicals are used.

10.Select detergents, sour, beach, etc and add carefully measured quantities. 

11.Check garments and separate those in need of repair.

12Packing final product if required.

13.Maintaining records in guest’s laundry log book.  Filing of guest laundry record.

14.Posting of guest laundry by using computer in a timely manner.

15.Record all workloads that are process on daily basis.

16Fold towels.

17.Involve in linen inventory process.

18.Be a competent user of available equipment and automation tools used within the section and department. 

19.Report any issue of equipment and check that it is cleaned thoroughly.  Ensures all equipment and tools are maintained properly and in good working conditions.

20.Respect all safety measure and handling all equipment and chemical with CARE.

21.Ensures all public area defects to report housekeeping office or POMEC to follow up. 

22.Keeps work areas and pantry cleaned & tidy and in order.

23.Be Consistent in delivery of service.  Ensures a high level of customer delight, always meet and exceed customer expectation. 

24.Ensures requests are expedite requests as quickly and effectivelyor referred to the respective and confirms with respective department for their follow up action.

25.Respond to all guest requests in an enthusiastic manner.  Ensures a high level of guest recovery from guest complaints, and report to supervisor.

26.Get the all information from Housekeeping office for group arrival and all events for the day and be ready toansweguests’ inquires.

27.Never compromise safety.  Become a main player during emergency drills.

28.Ensure safe working practices, adhere to safety procedures.

29.Full knowledge of emergency procedures.

30.Familiar with and ensure implementation of the provisions and procedures of the hotel.

31.Follows and adhere to the grooming standards set by the hotel and department.

32.Attends training to improve work performance and maximizes potential.

33.Involves in multi-skilling programwithin the department. 

34.Perform other duties as assigned by supervisor at any time, complete the task on time.

其他要求
语言能力:中国普通话-熟练
计算机能力:一般
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公司地址
云南省昆明市西山区环城南路777号
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  • 酒店业--国际高端酒店/5星级
    行业
  • 100-499人
    规模
  • 股份制企业
    企业性质
昆明索菲特大酒店位于中国云南省省会城市昆明,四季如春的气候及淳朴的自然人文环境让这座城市历来享有“春城”美誉。Sofitel Kunming is located in Kunming, capital city of Yunnan Province, P. R. China and known as the 'Spring City' with a pristine enviroment and pleasant, mild weather throughout the year.位于昆钢大厦(多功能物业建筑,包括写字楼、酒店及零售商店)的昆明索菲特大酒店共50层,拥有397间客房及套房、行政楼层、3个餐厅(Kwee Zeen国际餐厅、云轩中餐厅及澜餐厅)、2个酒吧(大堂吧及悦吧)、灵感会议(780平方米大宴会厅、380平米多功能厅及8个会议室)、So Spa水疗中心、So Fit健身中心及室内泳池。The hotel, housed in the 50 Floor KISC Edifice multiuse high-rise tower (Offices, Hotel and Retail) includes; 397 guest rooms and suites, Club Millesime, 3 restaurants (Kwee Zeen International Restaurant, Le Chinois Chinese Restaurant and LAN Restaurant), 2 bars (Lobby Bar and Voyage), Inspired Meeting™ (780m2 Ballroom, 380m2 Multi-function room, 8 meeting rooms), So Spa, So Fit and Indoor Swimming Pool.昆明索菲特大酒店公开招聘时,从未授权任何中介机构进行代招,所有职位均是酒店直接招聘,并且均是按照国家相关法律法规,并通过正规渠道进行招聘,不以任何形式向应聘者收取押金、体检费、证件等,请大家提高警惕。酒店指定招聘电话号码:0871-6863 8108(直线)/0871-6863 9888-7117,招聘邮箱:H8529-HR8@sofitel.com,招聘地址:云南省昆明市环城南路777号昆明索菲特大酒店-1层,欢迎广大应聘者来电或发邮件咨询,谢谢!职位申请者敬请携带一张一寸彩色证件照、身份证及相关资质证书进行面试。
云南省昆明市西山区环城南路777号
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