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Oversees all service activities such as mise en place, order taking, service techniques during meal periods, bidding farewell upon guests’ departure to ensure guest satisfaction and adherence to the operating procedures and Kempinski Standard.
在餐厅运营期间,监督管理服务活动,如餐前准备工作,点餐情况,服务技巧等,在客人就餐完毕后与客人告别,确保客人用餐满意;坚持运营程序和凯宾斯基饭店服务标准。
Participates in the development, implementation and review of standards of performance for the F&B service activities, which meet our guests’ needs and are in line with the operating concept of the individual outlets.
参与提高,执行和审核餐饮部服务活动中的服务标准,确保达到客人需求;并与各独立的分部门运营标准相符。
Participates in the selection and performance management of all reporting staff, inducing discipline. Supervises and motivates staff to bring about excellent performance.
参与餐厅运营,鼓励员工做出优秀表现。每年为员工做一次评估,如有需要,为员工指出不足。
Establishes and reviews the standards of performance, in line with the operating concept of the restaurant, which contribute to an attentive and distinctive experience that leaves our clients inspired.
创建和回顾服务标准,与餐厅运营需求保持一致,为客户建立体贴独特的服务体验。
Identification the training needs, assist in the development of a training plan and implementation of the training activities and follow up to ensure compliance and their effectiveness. At times, conducts training.
确定培训需求,制定培训计划。安排培训活动并跟进培训的实施,确保有效培训。与此同时,引导培训得以实施。
Coordinates service activities with the F&B management team to ensure that all guests are given friendly and caring service from their arrival until their departure.
在服务活动中与餐饮部管理团队合作,确保在客人整个用餐过程中,为客人提供友善和优质的服务。
Keeps abreast of all emergency procedures, hotel promotions, product knowledge, VIP arrivals, upcoming events and brief direct subordinates accordingly so that they are able to anticipate and answer clients’ requests and questions.
严格履行所有紧急政策,饭店推销,食品知识,重要客人入住,未来活动和会议传达,确保员工能准确地回答客人提出的问题。
Accomplishes a set of administrative duties such as leading and attending meeting, writing reports and memos and attending meeting, writing reports and memos and other specific duties related to the job function.
完成日常行政工作,例如参加会议,提交报告,发布公告,书写报告和其它相关日常工作。
COMPETENCIES
能力:
Ability to work independently,thrive under pressure in challenging circumstances and come up with proactive,rational solutions.
能够独立工作,能在高压环境中成长,能以积极的心态面对困难并找到合理的解决方式
Excellent written and verbalcommunication skills.
出色的书面和口语表达能力
Ability to establish andretain effective working relationships with hotel staff and clients/vendors.
与员工,客户,供应商建立良好的工作关系
Ability to identify anddelegate tasks effectively.
有能力迅速的上传下达任务
Excellent organizational and timemanagement skills.
良好的组织能力和时间管理能力
Applies a professional, confidential andethical approach at all times.
工作中保持专业,机密,遵守职业道德的工作态度
Works in a safe, prudent andorganized manner.
工作方式有条理且谨慎