• 带薪年假
• 技能培训
• 管理规范
• 岗位晋升
• 人性化管理
• 节日礼物
• 包吃包住
• 五险一金

工作职责DUTIES/RESPONSIBILITIES:
·
   对酒店资讯有完整的了解，如：整个酒店的特色，服务，各场所营业时间。所有房型，房号，房间布局，家具陈设，摆放位置。所有房价，打包价，促销价。每日房数，预期到店数，预期离店数。任何一天的可卖房。团队的每日活动安排。                                                                                                                                                   Knowledge of all hotel features/services, hours of operation.All room types, numbers, layout, decor, appointments and location.All room rates, special packages and promotions。Daily house count and expected arrivals/departures. Room availability status for any given day.Scheduled daily group activities.
·    了解并遵循酒店及部门的各项规章制度。                                          Maintaincomplete knowledge and comply with all hotel and departmental policies andprocedures. 
·      跟主管一起回顾每日工作安排及重要事情。                                         
Meet with supervisor to review daily assignments and priorities. 
·      跟要下班的同事一起回顾当天的营业状况并跟进好相关事宜。       Meetwith departing Executive Floor Receptionist to review business status andfollow up items. 
·      依照已有的标准流程使用所有的电脑操作系统。                                 
Access all function of computer system according to established procedures       and standards. 
·      工作区域准备好必要的物品，并且在整个班次期间都保持整洁。             
  Setup workstation with necessary supplies; maintain cleanliness throughout shift. 
·      接听部门电话时需在三声之内接起，使用正确的问候语及电话礼仪。Answer department telephone within three rings, using correct greeting and telephone etiquette.

·    维护所有客人的客史案。                                                             
Maintain guest history files on all guests

· 对于预期抵店的V.I.P，先与送欢迎礼品及陪同客人到房间的人员沟通好。                                                                                       
Communicate V.I.P. arrivals to designated personnel for escort and delivery of amenities

资格/能力COMPETENCIES
·      团队合作
Teamwork 
·      在工作中能承受压力
Ability to work well under pressure of coordinating requests at any given time.

技术能力
TECHNICAL COMPETENCIES

·      收银知识                   
Knowledge of cashier operations
·     酒店业务知识          
 Knowledge of hotel business operations

    太原凯宾斯基饭店于2013年8月开业，地处“龙城”核心地段，是一家集商务休闲于一体，融合欧式风格和中国文化的现代化奢华酒店。酒店紧邻天美新天地、北美新天地、王府井百货、百盛、燕莎等众多购物中心和高端写字楼，距山西国际展览中心仅3公里，驱车20分钟便可抵达太原武宿国际机场。