• 带薪年假
• 技能培训
• 管理规范
• 岗位晋升
• 人性化管理
• 节日礼物
• 包吃包住
• 五险一金

Objective:


To take 100% responsibility for managing a successful Kempinski The Spa via leading the spa team effectively to deliver and exceed the guests’ expectations and maximise profitability in accordance with Kempinski The Spas vision, core values & all related brand standards, procedures & policies.
This includes reporting effectively to the relevant Resense Operations Manager and executing Resense directives and liaising positively with the Hotel General Manager and the Hotel Team. Please note, in the rare event of any confusion between directives of Resense and any level of hotel management, the Spa Manager must refer the issue to the Resense Operations Manager.


Profile :


  A leader.
  Proven spa performance in 5 star spas.
  Responsible and attention to detail.
  Strong communication skills.
  Highly competent understanding of P&L’s and KPI’s.
  Ability to communicate with GM’s in a direct and non-spa fashion.
  Can ‘lead’ at team to deliver a superior spa   experience.
  Positive and ‘can-do’ attitude.
  Limitless energy and personal motivation to succeed.
  Ability to direct people and issue instructions.
  Likable personality that can ‘connect’ with guests.
  Detailed and follows up.
  Empathy and understanding of spa therapists.
  Respect for value of all team members including   therapists, attendants, receptionists and   fitness     members.
  Sales ability


Key Responsibility:


This includes but is not limited to:


Operating:


Uphold and deliver the Kempinski The Spa brand vision – the luxury European spa and its central USP’s.
Supervise daily spa operations and liaise with department heads to ensure routines,  cleanliness, maintenance and service standards are upheld.
Provide a service that is individual, spontaneous, personal and genuine. This requires a very high level of communication and social skills and to take  responsibility for the whole team.
Communicate effectively within the spa team as well as with guests and other hotel  departments.
Operate and ensure the entire team operates in accordance with Kempinski The Spa’s  Standard Operating Procedures, Policies & Forms Manuals; and the Kempinski SOP’s, policies & manuals.
Resolve customer’s disputes and/or complaints immediately and report appropriately  in accordance with Kempinski & Kempinski The Spas SOP’s. Ensure safety and security for spa guests and staff.
Create & maintain an efficient maintenance program for the Spa and equipment to ensure it is maintained to Kempinski The Spas and Kempinski 5 star standards.
Drive efficient employee scheduling and co-ordination; including vacation planning.
Kempinski The Spa, Kempinski and spa orientation for new employees and trainees.
Implement and uphold the company Health & Safety policy.
Mentor staff for professional growth.


Planning and Development:


Monthly goal setting and actively include team in goal creating, planning and  follow up, including reporting results to the team.
Strategic and training planning & implementation.
Yearly, monthly, weekly planning and coordinating with other hotel departments.


Finance:


Drive revenue for the spa whilst controlling the costs, thus maximising profitability.
Manage the financial budget and control costs and liaise with Resense Operations  Manager and Hotel Financial Controller. .
Critically review costs each month to ensure they are appropriate for the spa and  raise any inconsistencies with Resense Operations Manager.


Recruitment and Training:


Recruit new staff with approval from Resense Operations Manager and in accordance with hotel’s policies.
Ensure all staff receive necessary induction and ongoing training to allow them to carry out their role as laid out in the operational manuals.
To plan annual staff training calendar for approval by Resense Operations Manager  and to ensure that this is implemented.
To ensure that all therapists and professional staff hold the necessary  qualifications to carry out treatments and services.
Carry out or organise all in house training on a regular basis in all areas.
Carry out annual appraisals and personal development plans   for all spa staff and to  review these with Resense   Operations Manager, People Services and General Manager.


Reports:


Complete Kempinski The Spa Revenue Management Schedule every day with daily  statistics and update Action List, Yearly   Marketing Plan and Training Plans.
Review each week with Operations Manager, discussing and understanding charts and  KPI’s.
Complete End of Month explanations and strategic analysis in Revenue Management  Schedule.


Marketing:


Prepare, implement and update business and marketing plans with approval from Resense Operations Manager.
Design and execute marketing initiatives according to a clearly outlined and well- tracked marketing strategy in Yearly Marketing Plan in Revenue Management Schedule.
To act as host when required for VIP and press visits.


Qualifications:
 
Beauty/spa therapist qualification (an advantage)
Experience with Advanced Cosmetology (an advantage)
Business administration qualification
Qualifications in Natural Medicine (an advantage)
Knowledge of Natural Therapies
Five (5) years spa management experience in an   internationalstandard spa.
[If applicable, hotel/club/medical sector experience
Financial reporting.
Human resource management.
Public relations and marketing.
Retail management.
Customer service.
Computer literate. (advanced level)
Business writing.
English skill .
[Other language skill]
Willing to work shift hours including evenings and weekends

    太原凯宾斯基饭店于2013年8月开业，地处“龙城”核心地段，是一家集商务休闲于一体，融合欧式风格和中国文化的现代化奢华酒店。酒店紧邻天美新天地、北美新天地、王府井百货、百盛、燕莎等众多购物中心和高端写字楼，距山西国际展览中心仅3公里，驱车20分钟便可抵达太原武宿国际机场。