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Duties and Responsibilities工作职责
Analyze training needs of the hotel in general and individual departments, and develop strategies which address needs, presenting in the form of a Training Business Plan for the General Manager and Executive Committee for review
分析酒店整体的和各部门的培训需求,针对需求制定策略,用培训业务计划书的形式呈交给总经理和行政委员会审阅。
Familiarize yourself with the IHG HR and Training Standards, localizing where necessary
使自己了解洲际酒店集团人力资源和培训的规范,必要之处进行本地化处理。
Ensure effective training programs are in place for the following:
确保在以下方面有效的执行培训计划:
New Employee Orientation
新员工入职
Train the Trainer
培训培训师
Customer Service Training
宾客服务培训
Technical job specific training (through certification of departmental standards and procedures)
技术性职位的专门培训(部门规范程序证书)
Supervisory Skills Training
监督管理技能培训
Management Development
管理层发展
Fire, Life and Safety Training
消防和生命安全培训
Selling Skills
销售技巧
Employee retraining
员工再培训
Monitor the progress of the Training Business Plan for each department tot ensure that the training objectives are being achieved
监督每个部门培训业务计划的进展,确保实现培训目标。
Maintains all hotel training records
保存酒店全部的培训记录。
Establish a training library of books, videos, journals and audio visual materials to assist trainers in their training programs and for staff personal development
建立培训图书馆,配备书籍,录像,记录和视听资料来协助培训师的培训计划以及员工的个人发展。
Design, produce and implement training programmes which meet specific departmental needs in conjunction with Department Heads, ensuring that training session plans are structured and that training is effective
与部门领导一起设计、制定和执行能夠符合具体的部门要求的培训计划,确保培训课程方案的制定,以及培训的有效性。
Attend departmental training session and critique performance
参加部门的培训课程,评估表现。
Use IHG benchmarks to monitor success of training programs and amend your efforts accordingly. Eg: ESPS, GSTS, achievement of budget, etc
利用洲际酒店集团的基本测量标准监测培训计划的成果,并进行相应的修改。如CAPS,顾客满意指标(GSI),预算完成情况等
Assist Department Trainers in preparing and conducting departmental training and assess accordingly
协助部门培训师准备和进行部门培训并进行评估。
Prepare and monitor training programs for:
制定和监督为以下人员提供的培训项目:
Management Trainees
管理培训生
Hotel School Trainees, etc
酒店学校实习生等
Required Skills 技能要求
Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
拥有在与他人交往时大多数时间所使用的沟通技能;完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力。
Corporate certification in training programs may be required such as 360 Feedback Certification, GTC Registered Assessor, and Certified Assessment Center Assessor designations, etc.
可能要求具有公司的培训证书,如360度反馈证书,GTC注册评审员,认可的评估中心评审专员
Proficient in the use of Microsoft Office
精通微软办公软件
Problem solving, analytical, reasoning, motivating, organizational and training abilities.
具有解决问题,推理,号召,组织和培训能力
Good writing skills
良好的写作技能
昆明洲际酒店是由云南省康旅控股集团有限公司(HCT)投资兴建的豪华国际五星级酒店,位于美丽的高原明珠滇池之畔,遥望西山睡美人。酒店拥有536间(套)装潢精致的豪华客房,包括各种套房1600平方米的大宴会厅可容纳最多1200人的用餐或会议活动室内及室外泳池、温泉泡池和SPA为宾客提供舒适放松的休闲体验。我们酒店正在寻找自信负责、形象专业的员工加入我们的团队。作为回报,我们将为你提供具有市场竞争力的薪酬和福利,遍布全球的集团酒店的员工入住优惠,并为你提供学习新技能和拓展职业生涯的各种机会。你将加入一个杰出的团队,愉快地从事充满乐趣的工作,每天上班时你都会感到精神振奋、充满活力。最重要的是,我们会为你提供“尽炫自我的空间”。如果这一切听上去正合你意,或者你还想了解更多信息,请访问www.ihgjobs.cn和我们联系,告诉我们你将如何把个人技能和热情融入到洲际酒店集团的工作中来。加入我们的团队,做始终充满自信的自己! 招聘日期:每周一至周五(法定节假日除外)招聘时间:上午10:00 至下午 5:00 招聘地址:昆明西山区怡景路5号昆明洲际酒店人力资源部联系电话:0871-64094338/64094335