招聘Foreign Guest Relationship Officer_安阳迎宾馆招聘信息-最佳东方

Job overview岗位职责概述：

· ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure

· 确保来宾始终得到礼貌接待及充分的注意和重视，由此实现最大的客人满意度

· Inspects all VIP rooms prior to arrival

· 在贵宾到达前对贵宾房进行检查

· Greet VIP guests personally

· 亲自迎接贵宾

· Oversee maintenance of efficient repeat guest history system

· 对高效的常客客史档案系统实施维护

· Promote Inter-Hotel sales and in-house facilities

· 促进店际销售及完善内部设施

· Perform such functions as to include but not be limited to:

· 行使下列功能，包括但不仅限于：

o VIP and regular guest welcome letters

o 常客致欢迎信

o Attending to special requests by guests

o 回应客人提出的特别要求

· Schedule and attend the VIP guest cocktail parties and social engagements in an effort to further improve on service delivery

· 组织计划并参加针对贵宾的各种商务、宴请活动，以便进一步提高服务质量

· Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests

· 查阅来客单，检查客人和贵宾的房间分配情况、各类设施情况以及特别申请

QUALIFICATIONS AND REQUIREMENTS任职要求

· Communication skills are utilized a significant amount of time when interacting with others;

· 拥有在与他人交往时大多数时间所使用的沟通技能；

· Problem solving and organizational abilities

· 具有解决问题和组织能力

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

此职位描述所陈述的只是该项工作的核心内容和主要层面，并非所有职责或资历要求。

安阳迎宾馆是安阳市第一家五星级酒店。酒店坐落于安阳市文峰区文峰大道东段609号，酒店整体环境优雅，地理位置优越，距安阳市行政中心、市局级机关职能部门约1公里。酒店总面积达7万余平米，其中主楼高129米，共计26层。酒店拥有客房339间（套）,房间宽敞明亮、视野开阔，可将美景尽收眼底。酒店坐拥6栋欧式园林风格别墅，园区内湖面清澈、柳枝垂樱、环境优雅。诱人薪资：提供安阳酒店业最具竞争力和吸引力的工资福利待遇；社会保险：享受国家福利保险（养老、医疗、工伤、生育、失业）；带薪年假：每年可享受带薪年假五天；员工用餐：餐厅每日提供早、中、晚、夜宵四餐；员工宿舍：住宿条件优越，宿舍配备空调、网络宽带、独立卫生间；员工活动：员工生日会、运动会、KTV欢唱、乒乓球、羽毛球······ 快来加入我们，为梦想加油！