招聘关爱热线接线员 Care Line Operator_杭州和达希尔顿逸林酒店招聘信息-最佳东方

在经理或主管的指导下根据希尔顿酒店管理集团的标准，尽最大能力，监管和指导总机各个方面的运作，以满足客人的需要Underthe general direction of the Care Line Manageror Supervisor and within the limits of established HiltonHotels Group brand and local policies and procedures,oversees and directs all aspects of Telecommunications services to achieve thehighest possible guest satisfaction

1.有礼貌地处理打入和拨出的电话Process all incoming and outgoing calls accurately andcourteously
2.准确地记录和控制叫早电话Records and controls accurately wake up calls
3.帮助客人拨打国际长途，并提供电话簿服务Assists guests with international calls and directoryqueries
4.坚持遵守维护顾客隐私的条Abides by principles of guest privacy
5.严格执行应对紧急状况的政策和程序，如火灾、炸弹恐吓和其他危急情况Strictly abides by standards policies and proceduresgoverning cases of emergency such as fire, bomb scare and other criticalsituations
6.完成上级领导交代的其他工作任务，包括工作目标和工作职责Fulfill other tasks assigned by concerned leaders,including the performance objectives and job responsibilities

您的梦想够奢华吗？杭州和达希尔顿逸林酒店位于杭州钱塘区CBD，是该区首家希尔顿旗下品牌酒店，同时也是首家国际五星级标准酒店，酒店直接接驳地铁，交通十分便利。酒店共有308间配套齐全的舒适客房；并配备了总面积1,883平方米的宴会会议场地。酒店共设有三个餐厅、大堂吧、美食屋，以及游泳池、设备齐全的健身中心与休闲设施。我们诚挚欢迎您加入我们的团队，成为我们的“企业公民”，分享我们的待客哲学以及我们极富格调的工作环境。DoubleTree by Hilton Hangzhou East located in the CBD of Hangzhou Economic & Technological Development Zone,is the first Hilton worldwide branded hotel and the first international 5 star hotel in this Area; directly link Metro with easy access to the business heartland and west lake scenery.Hotel provides 308 well-appointed guestrooms fully equipped with all modern amenities, total 1,883 sqm MICE spaces.as well as indoor swimming pool, health club and recreation facilities; also contains 3 restaurants, lobby lounge and deli.Come and join us and stay for the corporate citizenship, the sophisticated way of service, and the stylish environment we set.酒店位置- 步行3分钟便可到金沙湖地铁站，距离杭州萧山机场仅20分钟车程。- 距离杭州市中心武林广场仅40分钟车程。- 距离西湖景区仅45分钟车程。Hotel Location- 3-minute walk to Jin Sha subway station and 20-minute drive to Hangzhou Xiaoshan International Airport.- 40-minute drive to Wu Lin Square.- 45-minute drive to West Lake Scenery.温馨提示：公开招聘面试时间：每周一至周五10：00-16：00交通路线参考：1. 地铁1号线：金沙湖站B出口2. 公交：B1/B1区间1/B1区间2 （下沙文化中心站，朝市民中心方向走10分钟） 782路（新业北路站） 328路/363路/365路/373路/376路/399路（下沙行政中心东）联系人：人力资源部电话：(0571) 89898888-5307