招聘Magic GSA接线员_广州天河希尔顿酒店招聘信息-最佳东方

1. Transfers all internal and external guest calls to the appropriate party correctly, with minimal delay及时准确的为酒店内外宾客转接电话

2. Handles and delivers messages in a confidential and professional manner, maintaining guests privacy and integrity of the message, and ensuring that the message is accurate and delivered to the guest in a prompt and timely manner准确及时的为客人传递信息，确保顾客隐私3. Maintains awareness of guest’s profile and specific preferences维护客户资料和详细信息，确保预定有效

4. Manages guests’ communication in an efficient and effective way, ensuring that guests are not delayed and that replies or follow up is made within Hilton Brand Standard timings. Make sure all guest requests can be solved within 15 minutes及时有效的和宾客沟通，确保给顾客及时的答复，每个客人的要求必须要在十五分钟内解决

5. Promotes HHonours and its associated benefits to guests who are not already enrolled in the program. Ensures that existing HHonours members receive personal and professional service that recognizes them as important guests and that their benefits are received确保为会员顾客提供优质专业的服务，发展客人加入会员

6. Maintains awareness of sales opportunities within the hotel, maximizing revenue in an ethical and responsible manner, ensuring the guests receive value for money and adhering to Hilton Brand Standards抓住商机，用合理的方式提高酒店收入，确保客人物有所值

7. Handles complaints promptly and efficiently, taking the necessary action, and informing the Guest Relations Manager for follow up where appropriate. Follows up with all guests to ensure satisfaction with problem resolution采取必要行动，及时有效的处理顾客的不满，适当的时候告知宾客关系经理。回访客人，确保客人对解决方法满意

职位要求：

Associate degree or above and majored in Hotel Management大专或以上学历，酒店管理专业

At least one year relevant work experience in international hotel 一年以上国际酒店相关工作经验Fluently use in English including spoken, written and read 英语听说读写流利

Comprehensive knowledge of Microsoft Office software熟练使用办公软件

广州天河希尔顿酒店毗邻广州火车东站，坐落于天河中央商务区，拥有498间宽敞舒适的豪华客房、逾2000平方米的现代化会议及宴会设施、 6个餐厅及酒吧，以及希尔顿在中国区首次推出的eforea 品牌水疗。酒店时尚优雅，尽显尊贵！我们着力打造由酒店精英组成的杰出团队，诚邀您的加入！加入天河希尔顿酒店，您将会享有：具有竞争力的薪酬免费工作餐免费员工公寓免费穿梭巴士（酒店-宿舍）齐全的家用电器-空调、冰箱、洗衣机等免费WIFI全面的社会保险福利，五险一金丰富多彩的员工活动最具吸引力的集团内部员工价您可通过以下渠道加入我们：登录最佳东方www.veryeast.com 或希尔顿全球官方网站www.hiltonworldwide.com在线投递简历周一至周五上午9:00至下午4:00持身份证原件、一寸照片至酒店人力资源部联系方式地址：广州市天河区林河西横路215号负一层人力资源部电话：020-6683-3518传真：020-6683-3888