招聘行政管家_拉萨圣地天堂洲际大饭店招聘信息-最佳东方

job overview职位概述

Manage Housekeeping operation according to local P&P under the leadership of Rooms. Surround IHG’s five core values: trust, honesty, respect, unity & service to create a good culture atmosphere. Take responsibility for department’s daily operation so as to provide customers with considerate service; coordinate closely with FO to maximize occupancy rate. Take charge of linen& uniform management& washing and PA& BOH cleaning, etc.

在房务总监的领导下，依照当地的政策和程序，对客房部的运作进行全面管理。围绕洲际集团的五个核心价值的行为准则—信任、诚信、尊重、一体和服务提高工作文化。全面负责客房部的正常运作，为住店客人提供高效、体贴的住房服务；与前厅部紧密协作，最大限度的提高客房出租率。负责酒店布草、制服的控制管理和洗涤；负责酒店公共区域和后勤区域的清洁卫生等。

At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:

在洲际酒店及度假村®，我们希望宾客感觉风格独特、时尚现代和深入洞悉，这意味我们需要你：

Be charming by being approachable, having confidence and showing respect.
亲切、充满自信、体现尊重来展现富有魅力的你。
Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.
理解和预测宾客的需要、做到细心周到、具主人翁精神、把事情办好，保持专注当下。
Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.
见多识广、分享阅历、展现你的风格来创造令人感觉特别的时刻，做到令人难忘。

DUTIES AND RESPONSIBILITIES工作职责

FINANCIAL RETURNS财务回报

Work with Director of Finance on department budget.
和财务总监一起编制部门预算。
Work with Human Resources on manpower planning and management needs.
和人力资源部一起进行人力规划和管理需求。

OUR PEOPLE员工团队

Maintain appropriate standards for dress, hygiene, uniforms, appearance, posture and conduct of Housekeeping personnel.
保持客房部员工卫生、制服着装、外表、仪态和行为标准。
Work with Human Resources on effective management of team members’ performance.
与人力资源部门一起对团队成员的工作表现进行有效管理。
GUEST EXPERIENCE宾客体验
Monitor housekeeping personnel to ensure guests receive secure, prompt and courteous service.
监督客房部人员，以确保向所有客人和内部客户提供安全、周到、高效、优质的服务。
Ensure cleaning, maintenance, guest &hotel supplies are superior.
确认并保证清洁工作、保养工作、客房物品供应和酒店用品的最高标准。
RESPONSIBLE BUSINESS企业责任
Enhance environmental awareness and lower impact on environment as many as possible.
提高环保意识，尽可能减少日常工作对周边环境的影响。
Be familiar with property safety, first-aid, security and emergency procedures and operate equipment wisely.
熟悉财产安全、急救以及火灾和紧急事故步骤，安全理智地操作设备。

ACCOUNTABILITY责任范围

Monitor Housekeeping personnel to ensure all guests and internal customers receive prompt and courteous service.
监督客房部员工以确保所有住店客人和非住店客人能得到及时、礼貌的服务。
Oversee laundry operation.
监督洗衣房的运作。
Schedule routine inspections of all housekeeping areas with the Assistant Executive Housekeeper and other supervisors.
与助理行政管家和主管一起制定客房区域的检查计划。
Inspect guest and public areas on a regular basis to ensure that the furniture, facilities, and equipment are clean and in good repair.
检查客区和公区是否正常运作，以确保所有的家具、设备、装置保持清洁和得到及时的维保。
Manage spring cleaning schedules.
制定大清洁计划并掌握进度。
Make recommendations to the General Manager regarding the upkeep of furniture, facilities, and equipment, ensuring they are clean and in good repair.
就家具、设备和装置的维修事宜及时向总经理上报或提出建议，以确保其保持清洁和得到良好的维修。
Ensure other sections of Housekeeping maintain open communication channels with the superiors of the Engineering Department, the Front Office, and the Food and Beverage Department.
保证客房部的相关分部，与工程部、前厅部和餐饮部的相关负责人、总经理或其授权人保持畅通的交流渠道。
Establish and maintain effective human relations and work with Human Resources to ensure that team members’ performance is effectively managed.
建立和保持有效的人际关系，重视人力资源以确保有效地维持团队成员的业绩。
Maintain appropriate standards for dress, hygiene, uniforms, appearance, posture and conduct of Housekeeping personnel.
维持客房员工的着装、卫生、制服、仪容仪表、姿态和行为的优雅标准。
Conduct regular department meetings.
督导部门例会。
Establish and ensure highest possible standard of cleanliness, maintenance, guest room supplies and amenities at a realistic costs.
制定和确保以最佳的成本来维护清洁、客用品及小礼品的提供。
Supervise outside contractors to ensure contractual compliance.
监督外部合约人以确保合同的一致性。
Implement and control Housekeeping procedures which are provided for the health and safety of personnel and guests, such as lost and found service, key control, security and emergency procedures and environmental procedures.
执行和控制客房程序以便保障员工的健康和安全，比如失物招领服务、钥匙的控制服务、安全紧急情况的处理程序和环境程序。
Follow procedures to handle emergencies such as fires, power failures and bomb threats.
在发生紧急情况时，按照程序执行。比如火灾、机械故障和爆炸威胁等。

QUALIFICATIONS AND REQUIREMENTS任职要求

Junior college diploma or above, certain level of English and English speaking skills.
大专及以上文化程度，有一定英语水平及英语会话能力。
Be familiar with all kinds of hardware facilities and computer software of housekeeping and be able to train staff.
熟练操作、使用管家部各类硬件设施及各种客房部电脑软件，并能对下属加以培训。
Handle guests’ complaints properly.
能够妥善处理各类客人投诉。
Be familiar with housekeeping business processes and other departments’ operations.
熟悉管家部所有业务流程及其它部门的运作情况。
Have a certain degree of understanding of other sectors.
对酒店其它部门的运作有充分的认识。
Focus on issues related to hotel and your department; continue to update knowledge, including information of related legislative instruction.
重视本部门和酒店的相关问题并深刻理解，保持知识不断更新，包括相关立法机构的信息。
Understand other competitors’ advantage and disadvantage.
深刻了解竞争者的优势和劣势。

INTERCONTINENTAL LHASA PARADISE is located in Lhasa ,the capitaland largest city in Tibet and it means “Place of Budha”.At an altitude of 3,650 meters above sea level, Lhasa is one of the highestinhabited regions on earth.拉萨圣地天堂洲际大饭店，位于西藏最大的城市，也是西藏的首府——拉萨；拉萨在藏语中为“圣洁佛地”之意。拉萨地处海拔3650米的高原之上，是世界上有人居住的最高地区之一。70 kilometers from Lhasa Gonggar Airport, 14 kilometers to Lhasa Train Station. 酒店至拉萨贡嘎国际机场 70 公里，至拉萨火车站14公里。Well decorated 472 rooms and suitesin classic Tibetan style, and equipped central oxygen supplying system.酒店目前有472间客房，每一间客房都安装了中央供氧系统。We offer first class global gourmet food：我们提供品质一流的环球美食：• Cha Lounge 青亭茶廊 • Feast 阳光全日餐厅• Hot Pot Restaurant 门隅火锅餐厅• Long Xuan Cantonese Restaurant 龙轩中餐厅Here you can enjoy quality of life…在这里你能尽情享受品味生活…