- 服务热线:400-826-0101 (9:00-18:00)
- 杭州总部:0571-88866108 (9:00-18:00)
- 服务邮箱:service@veryeast.com
- 联系我们
扫码下载最佳东方APP
扫码关注最佳东方微信号
§ Ensures all telephone calls are handled in a polite, efficient manner.
确保用礼貌,有效的方式处理所有来电。
§ Reports complaints or problems to Team Leader/ Assistant Manager if no immediate solution can be found.
如果立即找不到解决问题和投诉的方法,要向领班/副经理报告。
§ Ensures a sales attitude is adopted at all times and maintains an awareness of all sales opportunities within the Hotel.
确保销售员的态度始终是被接受的,并意识到酒店里总是存在着销售机会的。
§ Ensures a high level of product knowledge of hotel and local area.
对酒店和当地的产品的知识要相当了解。
§ Ensures a high level of customer service is consistently maintained.
确保始终提供高水准的服务。
§ Operates switchboard consoles, paging system, and associated computer equipment in accordance with departmental procedures.
操作总机的控制台,呼叫系统,并与部门的计算机程序相联系。
§ Ensures the Assistant Manager is kept fully aware of any relevant feedback from either customers or other departments.
确保副经理能充分意识到任何有关的反馈即可以从顾客中来也可以从其他部门来。
§ To be knowledgeable and promotes/ upsells Rooms, Outlets and other facilities/ programmes whenever opportunities arises.
对房间的销售/促销,餐厅和其他设备/节目都要非常了解,因为任何时候机会都会出现。
§ Promotes Gold Passport programme to potential guests whenever possible.
在任何可能的情况下,对潜在的客人都要销售我们的金护照项目。
§ Complies with all systems and procedures as laid down by the Room Division.
遵守房务部制定的所有系统和程序。
§ Assists with reservations whenever necessary.
必要时协助订房部的工作。
§ Handles incoming and outgoing mail, and faxes in a timely manner.
及时处理收发邮件和传真。
§ Has a thorough understanding of all the services offered by the Hotel.
完全理解酒店所提供的所有服务。
§ Fully conversant in all aspects of the city in order that all guests’ queries can be handled efficiently and courteously.
为了礼貌并有效的满足客人所提出的要求,要熟悉城市的每个方面。
§ Ensures that all reservations, orders, requests, etc. are accurately and quickly relayed to the department concerned.
确保所有的预定,定单,要求等等都是正确和迅速地传送到有关部门。
天津东凯悦酒店坐落于天津市河东区卫国道126号,是辐射天津东部地区及滨海新区的卫国道商圈新亮点。酒店建筑包括地上塔楼25层,裙房3层,拥有300间客房和套房。创新的餐饮设设施,包括咖啡厅、悦园中餐厅、大堂酒吧带给客人愉悦的用餐经历。3100多平米的宴会及会议设施能满足客人从会议到婚庆等各种需求。现代化的水疗、健身设施是客人放松休息的绝佳场所。精良的设施设备加上凯悦地道的款客服务,将使客人的每一次造访成为难忘的经历。 酒店现面向社会招聘英才。凯悦秉承“员工是我们最宝贵的财富和成功的关键”的管理哲学,为员工提供富有竞争力的薪酬福利、培训、和事业发展的机会。我们欢迎富有才干且热心服务的您,加入凯悦大家庭,与我们共创美好未来!