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西安万达希尔顿酒店

    职位:In Room Dining Attendant 送餐部服务员

  • 职位性质:不限
  • 工作地区:陕西省西安市
  • 招聘人数:若干
  • 学  历:不限
  • 工作经验:1年以上
  • 所 在 地:不限
  • 户 籍 地:不限
  • 提供食宿:不限
  • 年龄要求:不限
  • 计算机能力:不限
  • 语言要求:不限
  • 性别要求:不限
  • 婚姻状况:不限
  • 国际联号工作经历:不限
  • 薪资待遇:面议
  • 职位有效期2017-10-12至2017-11-11

岗位职责/职位描述

A Room Service Manager with Hilton Hotels and Resorts is responsible for managing room service operations to deliver an excellent Guest and Member experience while training staff, optimising sales, and controlling costs.What will it be like to work for this Hilton Brand?One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. The brand continues to be the innovative, forward-thinking global leader of hospitality. With products and services that meet the needs of tomorrow's savvy global travelers, we shape experiences in which every Guest feels cared for, valued, and respected.If you understand the importance of upholding a brand’s reputation and value the effort it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts. Because it’s with Hilton Hotels & Resorts where we promise an exceptional Guest experience every time.What will I be doing?

As a Room Service Manager, you are responsible for managing room service operations to deliver an excellent Guest and Member experience. A Room Service Manager would also be required to manage, train, and develop team members and optimise sales and control costs. Specifically, you will be responsible for performing the following tasks to the highest standards:

  • Provide effective leadership to the Room Service teams to ensure targets are met and exceeded both for the hotel and individual development

  • Ensure compliance of brand standards

  • Evaluate guest satisfaction levels with a focus on continuous improvement

  • Aware of trends and propose ideas to build the range and quality of F&B

  • Optimise sales and contain costs, identifying any areas for action

  • Set achievable budgets and other short- and long-term functional goals

  • Maintain consistent communication with Training and Development department to ensure teams at all levels are trained and developed through the use of structured training calendars

  • Maintain strong internal control environment and compliance to Hilton and Hotel’s policies and procedures

What are we looking for?

A Room Service Manager serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Previous experience in a similar role

  • Effective management skills

  • Negotiation and influencing skills

  • Positive attitude

  • Excellent communication skills

  • Ability to work under pressure

  • Good grooming standards

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Previous experience within the hospitality industry

  • Previous experience managing payroll, budgets and forecasting

  • Commercial and industry knowledge

What benefits will I receive?Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of the The Hilton Club which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.Learn more now about Hilton Hotels & Resorts --- the global leader of hospitality.More than 500 locations and nearly 200,000 rooms across six continentsInnovations include: pioneering the airport hotel concept, becoming the first coast-to-coast hotel chain in the US, and the first to install televisions in Guest oomsFlagship brand of Hilton Worldwide with properties in more than 77 countriesMore than 70 world-class resorts and more nearly 200 full-service spasHarris Poll EquiTrend®, Brand of the Year - Full Service Hotel for 2010 and 2011Number one global brand awareness in the hospitality industry